Shoddy Asus RMA

Arrakis9 · Oct 26, 2012

This is really just a place holder for asus RMA to show them what i got back today from them and how severely aggravated and disappointed i am because im going to have to wait another 2+ weeks for this to get resolved for something that should have not even passed QA to begin with.

At this point im just going to leave the pictures to do all the talking with some captions and highlights to point things out

UPDATE:
After going though hell getting the board sent back to repair the damage from my original RMA - - this is what they sent back to me

mediasorcerer · Oct 26, 2012

I feel for you, that's shocking quality control there, this is why i buy chit like this instore usually, and i open it just outside the store, or inside, depends, to check everything first, imagine if you sold something with that kinda damage to them, they wouldnt wait 2 weeks for a replacement, theyd have lawyers on your doorstep, i hope they resolve it pronto, otherwise id be asking for a full refund and contacting legal advice in you country, thats disgraceful frankly to send that "back" to you like that!!! thats just rubbish damage on that board, its had it!
Thats not even new, its used!!!!

micropage7 · Oct 26, 2012

at some point i better buy direct to the shop so i can inspect the stuff first
sorry to hear that.

Arrakis9 · Oct 26, 2012

All i got back for as a responce was "generic" instructing me that i need to call RMA directly

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

My name is Fiona and it''s my pleasure to help you with your problem.

Sorry for the trouble.
About your quesition, I suggest you could directly contact our local service center to discuss your trouble with them to see if they will help.
If you are in the USA or Canada, also, you could call our RMA department at 812-282-2787 (Hours: 5:30am – 9:00pm(PST) support) select option 2 then option 2. Canada:Canada Phone*: 1-905-370-2787 (French support available). Please have the serial number of your ASUS product handy when you call.

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS
website:
http://support.asus.com/servicehome.aspx?SLanguage=en

If you continue to experience issues in the future, please do not
hesitate
to contact us.
Best Regards,
Fiona

Doesn't seem they want to deal with me now do they?

DannibusX · Oct 26, 2012

Holy effing ess, man. That is one banged up board, and you got it back from RMA looking like that?

ASUS is my favorite manufacturer, and I have never had any issues with them, but good lord, just look at that thing.

EiSFX · Oct 26, 2012

a little off topic but the pic showing the CPU backplate shows people that don't believe that foxconn has parts in every motherboard manufacture the CPU backplate is made by foxconn i'm betting all the connectors are too anyways back on topic

WOW it looks like they used the MoBo for everything other then a MoBo and then just sent it back to you sorry for your luck man that sucks

lyndonguitar · Oct 26, 2012

Damn, you can see almost all those problems at the first glance, What the hell is wrong with ASUS Quality Assurance

drdeathx · Oct 26, 2012

Not to be sarcastic but if you just bought it, they are saying send it back to the retailer or etailer and they will exchange it. Thats what I would do. You will get a new one quicker and if you do not like the response, why the hell did you not call them on the phone? Asus has live support if your not happy with the response.

drdeathx · Oct 26, 2012

EiSFX said:
a little off topic but the pic showing the CPU backplate shows people that don't believe that foxconn has parts in every motherboard manufacture the CPU backplate is made by foxconn i'm betting all the connectors are too anyways back on topic

WOW it looks like they used the MoBo for everything other then a MoBo and then just sent it back to you sorry for your luck man that sucks

No the company he bought it from gave him a rebag. Ever thing of that. I have NEVER seen a motherboard from any manufacturer come out of the box like that and I have handled litterally hundreds. it just does not happen unless he got someone elses return. plain and simple. Why do you think the PCB is bruised and warped. It was in someone elses case people. This is NOT an Asus issue rather his retailer thus she said contact them. Snap into it guys!

lyndonguitar · Oct 26, 2012

drdeathx said:
No the company he bought it from gave him a rebag. Ever thing of that. I have NEVER seen a motherboard from any manufacturer come out of the box like that and I have handled litterally hundreds. it just does not happen unless he got someone elses return. plain and simple. Why do you think the PCB is bruised and warped. It was in someone elses case people. This is NOT an Asus issue rather his retailer thus she said contact them. Snap into it guys!

so if i understand correctly its just a misplace issue? one sending and one returning boxes got swapped?

edit: if this is right then why would someone send something like that for RMA, are these kind of damages still RMA-able?

Arrakis9 · Oct 26, 2012

drdeathx said:
No the company he bought it from gave him a rebag. Ever thing of that. I have NEVER seen a motherboard from any manufacturer come out of the box like that and I have handled litterally hundreds. it just does not happen unless he got someone elses return. plain and simple. Why do you think the PCB is bruised and warped. It was in someone elses case people. This is NOT an Asus issue rather his retailer thus she said contact them. Snap into it guys!

lyndonguitar said:
so if i understand correctly its just a misplace issue? one sending and one returning boxes got swapped?

edit: if this is right then why would someone send something like that for RMA, are these kind of damages still RMA-able?

This is the board i got directly back from asus RMA department, i sent them in a pristine board that stopped booting properly and this is what they sent back after 3 weeks of waiting

I am going to call asus RMA department after i get off work today and see what happens...

drdeathx · Oct 26, 2012

Arrakis+9 said:
This is the board i got directly back from asus RMA department, i sent them in a pristine board that stopped booting properly and this is what they sent back after 3 weeks of waiting

I am going to call asus RMA department after i get off work today and see what happens...

Yes I would call and go up the ladder

de.das.dude · Oct 26, 2012

yeah... ive been saying this for sometime... Asus wuality has gone down the gutter. specially after sales stuff.

i have had to rma my board 4 times now

drdeathx · Oct 26, 2012

de.das.dude said:
yeah... ive been saying this for sometime... Asus wuality has gone down the gutter. specially after sales stuff.

i have had to rma my board 4 times now

Asus is actually quite good. Nobody is perfect, :slap:

EiSFX · Oct 26, 2012

Nobody's perfect but really what he got back was just a joke. Hell I have seen whole computers sitting outside in the rain and snow and they looked in better condition then his MoBo. I wouldn't even expect that from the cheapest MoBo manufacturer let alone from one of the most expensive.

Arrakis9 · Oct 27, 2012

Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

drdeathx · Oct 27, 2012

Arrakis+9 said:
Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

My motto is via emial 1st try, then phone. great job and congrats. Asus is not perfect but they will make it right.

dude12564 · Oct 27, 2012

Arrakis+9 said:
All i got back for as a responce was "generic" instructing me that i need to call RMA directly

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

My name is Fiona and it''s my pleasure to help you with your problem.

Sorry for the trouble.
About your quesition, I suggest you could directly contact our local service center to discuss your trouble with them to see if they will help.
If you are in the USA or Canada, also, you could call our RMA department at 812-282-2787 (Hours: 5:30am – 9:00pm(PST) support) select option 2 then option 2. Canada:Canada Phone*: 1-905-370-2787 (French support available). Please have the serial number of your ASUS product handy when you call.

Welcome to refer Troubleshooting & FAQ for ASUS products in ASUS
website:
http://support.asus.com/servicehome.aspx?SLanguage=en

If you continue to experience issues in the future, please do not
hesitate
to contact us.
Best Regards,
Fiona

Click to expand...

Doesn't seem they want to deal with me now do they?

At least they gave you a Canadian phone number. My ASUS RMA came back in worse shape than I sent it off at, and they said there was no Canadian phone number available...

mediasorcerer · Oct 27, 2012

Arrakis+9 said:
Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

Ok well seriously hope you get a bnib board and that will make it right for you even though you had to wait etc, if they do that and it works out, then id be happy, they are usually quite good with this sort of chit, keep up the pressure too, and stay cool as well, never get anywhere being freaked out with sales people, its a big company with chit all over the world and chit does happen once in a while, please update us if you dont mind, i like asus gear myself never had any issues , it may have just been a mix up, they do happen, regs frm me. :toast:

ThE_MaD_ShOt · Oct 27, 2012

Arrakis+9 said:
Just got off the phone with asus phone support, I was informed that it was indeed a mistake on their part and that they were going to stock check the M5G for me and cross ship a new board for me in a "special rma case #" and that i should receive an email on further instructions in the next day or so. i was also told that even if they did not have stock i shouldn't have to wait more than about 1 week to get a new board back from them.

so in all, way to go phone support - it was better than i was expecting after the last highway robbery attempt i got from EVGA and their stupid RMA policies

Now i'll just wait and see what happens and report back with what i get.

I hope they do what they say for your sake. I didn't have such a nice dealing with them. :toast:

Arrakis9 · Oct 30, 2012

So i have not heard anything back from asus today via email.. going to give them till mid day tomorrow to get back to me with a response then im calling them again :|

Vlada011 · Oct 30, 2012

Their technical support is scary. But marketing and bribed sites and review work never better.
ASUS is big, rich, indifferent and stingy...

Arrakis9 · Oct 31, 2012

Still have not heard anything back from them yet.... no email no confirmation no nothing... on the phone again waiting for a rep right now to see what the deal is, hopefully this time i wont get put on hold for 40 minutes

Solaris17 · Oct 31, 2012

that board seems legit.

qubit · Oct 31, 2012

This looks more like someone sabotaged that board than anything else. I see both good and bad customer service stories about them, so I think to some extent it must depend on pot luck and which country you live in.

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Shoddy Asus RMA

Arrakis9

mediasorcerer

New Member

micropage7

Arrakis9

DannibusX

EiSFX

lyndonguitar

I play games

drdeathx

drdeathx

lyndonguitar

I play games

Arrakis9

drdeathx

de.das.dude

Pro Indian Modder

drdeathx

EiSFX

Arrakis9

drdeathx

dude12564

mediasorcerer

New Member

ThE_MaD_ShOt

Arrakis9

Vlada011

Arrakis9

Solaris17

Super Dainty Moderator

qubit

Overclocked quantum bit

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