It seems to me that the tech support doesn't fully understand the topic you are discussing. Maybe that is the reason they even agreed to open a ticket for officially unreleased product. Still, huge thumbs up for trying this route.
You're correct and thats why they had to come back with info at a later date as it needs to be reviewed by those who can answer it. The reps definitely had no idea, and that's totally fine with me, as long as someone who does know something looks at it I'm calling it a win.
As I understand it, In the ticket they detail exactly what the specific request is and mine was quite broad; I specifically mentioned the card definitely works, both onboard GPUs, but under Linux only one GPU on the board works but the other will not so simultaenous GPU functionalty is out of the question, and under Windows neither will work as it returns a resource error for unknown reasons. The exact request on ticket is along the lines of "any information to both troubleshoot the issues further, or general information about what hardware or software this GPU is looking for to operate correctly under Windows and Linux". I extended this to drivers, vbios, operating sytems, some motherboard configurations, any information at all that could help identify the issue further not necessarily asking for solution or fix.
The reason I did this mostly because I know it's a waste of everyone's time with an engineering sample, and seeing as my specific card is NOT an engineering sample and rather a final production one, it stands to reason that any issues I have would actually be taken seriously even if it's a shot in the dark. Since it's unreleased but also a production card it was worth trying at all since it could go either way. On top of this since it's in the "Professional Graphics" lineup, it means I dont have to call the normal consumer line, so there may be more chance of an answer just because it's not a regular consumer card. And to be fair to everyone including the rep did admit this was quite the unusual call to begin with so I did at least clarify that theres a number of engineering samples out there, but the one I'm inquiring about isnt one of those and I think that's why he took the case at all.
And besides in case this avenue didn't work I still had a fairly reasonable inquiry about the Pro VII infinity link bridge, which is the issue I opened with as it's significantly less annoying of an issue and probably a lot simpler to resolve anyway. I may be slightly abusing a few things here, but every time I have ever called AMD it has been genuinely pleasant or helpful. I wish I could say the same about their e-mail support on one instance. Sometimes just talking to a person gets results.
Realistically I just want these cards to work and be useful, not e-waste. They definitely mine which okay sure that's something but surely we can do more.
