Is this problem with Dell 5558/9 Laptop Matee screen?

michael · Jan 6, 2016

Hi Guys,

Good Day,

I got Dell laptop 6th Gen i7 5559 replaced as it had scrathes, the second one which I got as replacement had some issue with display, as some light seems to be coming out from the corner of the screen nder bezel,this can be seen while system boots up and DELL logo appears and also when black wallpaper is set on Desktop..

Whenpressed with handname spot ..

-Is this normal with 1080P Full D Matte(Non-glossy) Laptop?

-Is there any issue with this laptop Display ?

Please give me suggestion.

bencrutz · Jan 6, 2016

it's called screen backlight bleeding, a pretty bad one IMHO

you should try to RMA

Mussels · Jan 6, 2016

backlight bleeding. annoying as all hell, but often not something accepted under warranty here.

michael · Jan 6, 2016

Mussels said:
backlight bleeding. annoying as all hell, but often not something accepted under warranty here.

I am going for refund, fed up of rounds to Seller.

Bill_Bright · Jan 6, 2016

The problem occurring when you apply pressure with your thumb is NOT a problem. That is normal.

But the bleeding issue when not pressing could simply be your brightness and contrast are WAY out of adjustment. Did you try adjust them?

Note that most monitors (and TVs) are adjusted at the factory with these setting set way off so they look nice and bright on the show room floor. A properly adjusted TV or monitor will typically look washed out in a brightly lit showroom - a big turn off for unsuspecting buyers.

So I recommend you check your user manual and see if you can adjust these settings before doing a RMA.

michael · Jan 6, 2016

Bill_Bright said:
The problem occurring when you apply pressure with your thumb is NOT a problem. That is normal.

But the bleeding issue when not pressing could simply be your brightness and contrast are WAY out of adjustment. Did you try adjust them?

Note that most monitors (and TVs) are adjusted at the factory with these setting set way off so they look nice and bright on the show room floor. A properly adjusted TV or monitor will typically look washed out in a brightly lit showroom - a big turn off for unsuspecting buyers.

So I recommend you check your user manual and see if you can adjust these settings before doing a RMA.

Yes, I know the thumb pressing is the problem but when pressed on leaked partbit shows more than any other place on bezel

alucasa · Jan 6, 2016

Doesn't seem too bad to me.
Intentional bleeding when you press the edge isn't something I'd be concerned.
Backlight bleeding happens on almost every monitor. Some bad. Some hardly noticeable. Yours is somewhere between and I don't think it'd covered under warranty unless seller's website states otherwise.

You can certainly press for a refund though.

michael · Jan 6, 2016

Well, brightness adjustment is what I tried doing with Fn plus brightness high and liw buttons

I guess in ips display and in glossy screen backlight bleeding wont happen.

cdawall · Jan 6, 2016

Dell sucks, welcome to owning one of the most returned laptops on earth.

alucasa · Jan 6, 2016

I've had one laptop with pretty bad bleeding. It bothered the hell out of me at first but as I used it, I started not care. I got the laptop during a holiday clearance sale and it was final, so I couldn't return and replace it even if I wanted. The spec was very nice for the price I paid and I wasn't going to return for refund since I wouldn't be able to find a replacement.

You can press for refund with dissatisfaction as a a reason. Dell would accept that. I've had two Dell laptops before. Their customer service was nice to deal with.

Bill_Bright · Jan 6, 2016

michael said:
Yes, I know the thumb pressing is the problem but when pressed on leaked partbit shows more than any other place on bezel

Again, not abnormal. Part of the job of the bezel is to block the backlight from seeping past the edges. When you press, you are distorting that edge.

michael said:
I guess in ips display and in glossy screen backlight bleeding wont happen.

Sure it can - if not adjusted correctly.

michael · Jan 6, 2016

It's
i7 6500u 6th gen
16GB RAM
2TB HDD
4GB Graphics
15.6" FHD Screen
Matte screen
DVD ROM
MAXX Audio

For Rs. 78590/- no other Laptop gives all these specs at this price. Moreover I am planning to Put SSD in DVD ROM later if I stick with this.

So my question is what is other laptop that I can look for to compete/match this one's spec ?

michael · Jan 6, 2016

Well, there is one thing I forgot to update here that is,
When I had opened the box in shop in front of me and checking the laptop from all end , I saw a gap at the upper left hand side of laptop between Silver back plate and Black bezel, I showed that gap to seller guy, then he observed it just pressed it by his finger to fix it it was very shocking for me to see Laptop with such a quality control.
It was just like mobile back cover was fitted to mobile with one hook still to pressed to fit properly.
And then I saw this Backlight bleeding in night in dark.

cdawall · Jan 6, 2016

michael said:
It's
i7 6500u 6th gen
16GB RAM
2TB HDD
4GB Graphics
15.6" FHD Screen
Matte screen
DVD ROM
MAXX Audio

For Rs. 78590/- no other Laptop gives all these specs at this price. Moreover I am planning to Put SSD in DVD ROM later if I stick with this.

So my question is what is other laptop that I can look for to compete/match this one's spec ?

I'm sure there is an acer that competes.

Frick · Jan 6, 2016

cdawall said:
Dell sucks, welcome to owning one of the most returned laptops on earth.

Is it so bad these days? I've had some really nice Latitude machines in the past.

Eroticus · Jan 6, 2016

Frick said:
Is it so bad these days? I've had some really nice Latitude machines in the past.

Nope i own DELL by my self already over 3~4 years.

The only problem is HDD that heat up to 75*c in summer.

cdawall · Jan 6, 2016

Frick said:
Is it so bad these days? I've had some really nice Latitude machines in the past.

Latitude, optiplex and precision may as well not be dell's they are completely different world's from the consumer lineup.

michael · Jan 10, 2016

i7 6500u 6th gen
16GB RAM
2TB HDD
4GB Graphics
15.6" FHD Screen
Matte screen
DVD ROM
MAXX Audio

Please suggest me any other laptop which comes closer to this except Dell 5559, i7 and 16GB RAM is must

Frick · Jan 10, 2016

So many, if you can replace the HDD and upgrade the memory on your own.

michael · Jan 10, 2016

Frick said:
So many, if you can replace the HDD and upgrade the memory on your own.

I checked there is only Dell 5559 gives that at less cost.

Acer Aspire R7 is also good though but not available here.

michael · Feb 5, 2016

Guys, I got Dell 5559 , the third one and it seems fine!
Thanks for your valuable time and suggestions , I could not find any better laptop than this one.... here!

System Name	To be ALL IN ONE MACHINE. but not yet
Processor	i7 3770k
Motherboard	Asus P8Z&&-V Deluxe
Cooling	Thermalright Silver Arrow
Memory	Gskill Ripjaws 1600Mhz 8GB *4 = 32GB
Storage	Samsung pro 840 256GB, Segate 3TB and 1TB
Display(s)	LG 23" Full HD LED
Case	Antec LanBoy Air
Power Supply	Cooler Master M2 Silent Pro 850 Watts
Software	Windows 7 ulimate 64bit

System Name	potato
Processor	Ryzen 9 5950X
Motherboard	MSI MAG B550 Tomahawk
Cooling	Custom WC Loop
Memory	2x16GB G.Skill Trident Z Neo 3600
Video Card(s)	RTX3090
Storage	512GB, 2TB NVMe + 2TB SATA \|\| 32TB spinning rust
Display(s)	XIAOMI Curved 34" 144Hz UWQHD
Case	be quiet dark base pro 900
Audio Device(s)	Edifier R1800T, Logitech G733
Power Supply	Corsair HX1000
Mouse	Logitech G Pro
Keyboard	Logitech G913
Software	win 11 amd64

System Name	Rainbow Sparkles (Power efficient, <350W gaming load)
Processor	Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard	Asus x570-F (BIOS Modded)
Cooling	Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory	2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s)	Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage	2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s)	Phillips 32 32M1N5800A (4k144), LG 32" (4K60) \| Gigabyte G32QC (2k165) \| Phillips 328m6fjrmb (2K144)
Case	Fractal Design R6
Audio Device(s)	Logitech G560 \| Corsair Void pro RGB \|Blue Yeti mic
Power Supply	Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse	Logitech G Pro wireless + Steelseries Prisma XL
Keyboard	Razer Huntsman TE ( Sexy white keycaps)
VR HMD	Oculus Rift S + Quest 2
Software	Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores	Nyooom.

System Name	To be ALL IN ONE MACHINE. but not yet
Processor	i7 3770k
Motherboard	Asus P8Z&&-V Deluxe
Cooling	Thermalright Silver Arrow
Memory	Gskill Ripjaws 1600Mhz 8GB *4 = 32GB
Storage	Samsung pro 840 256GB, Segate 3TB and 1TB
Display(s)	LG 23" Full HD LED
Case	Antec LanBoy Air
Power Supply	Cooler Master M2 Silent Pro 850 Watts
Software	Windows 7 ulimate 64bit

System Name	Brightworks Systems BWS-6 E-IV
Processor	Intel Core i5-6600 @ 3.9GHz
Motherboard	Gigabyte GA-Z170-HD3 Rev 1.0
Cooling	Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory	32GB (4 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s)	EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage	Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s)	Samsung S24E650BW LED x 2
Case	Fractal Design Define R4
Power Supply	EVGA Supernova 550W G2 Gold
Mouse	Logitech M190
Keyboard	Microsoft Wireless Comfort 5050
Software	W10 Pro 64-bit

Is this problem with Dell 5558/9 Laptop Matee screen?

michael

bencrutz

Mussels

Freshwater Moderator

michael

Bill_Bright

michael

alucasa

michael

cdawall

where the hell are my stars

alucasa

Bill_Bright

michael

michael

cdawall

where the hell are my stars

Frick

Fishfaced Nincompoop

Eroticus

cdawall

where the hell are my stars

michael

Frick

Fishfaced Nincompoop

michael

michael

System Name	Moving into the mobile space
Processor	7940HS
Motherboard	HP trash
Cooling	HP trash
Memory	2x8GB
Video Card(s)	4070 mobile
Storage	512GB+2TB NVME
Display(s)	some 165hz thing that isn't as nice as it sounded

System Name	Black MC in Tokyo
Processor	Ryzen 5 7600
Motherboard	MSI X670E Gaming Plus Wifi
Cooling	Be Quiet! Pure Rock 2
Memory	2 x 16GB Corsair Vengeance @ 6000Mhz
Video Card(s)	XFX 6950XT Speedster MERC 319
Storage	Kingston KC3000 1TB \| WD Black SN750 2TB \|WD Blue 1TB x 2 \| Toshiba P300 2TB \| Seagate Expansion 8TB
Display(s)	Samsung U32J590U 4K + BenQ GL2450HT 1080p
Case	Fractal Design Define R4
Audio Device(s)	Plantronics 5220, Nektar SE61 keyboard
Power Supply	Corsair RM850x v3
Mouse	Logitech G602
Keyboard	Dell SK3205
Software	Windows 10 Pro
Benchmark Scores	Rimworld 4K ready!

System Name	PC ?
Processor	AMD Ryzen 9 5950X
Motherboard	Gigabyte X570 AORUS XTREME
Cooling	Arctic Liquid Freezer II 420
Memory	G.Skill Trident Z Neo 64GB 3600 / CL16
Video Card(s)	Sapphire RX 7900 XTX NITRO+
Storage	C:/Samsung 990 Pro 4TB - D:/20TB of Storage (Toshiba-x2) - X:/SSDs 3TB
Display(s)	Samsung Neo G9 57"
Case	Corsair 1000D
Audio Device(s)	Cambridge Audio CXA60 + Klipsch RP-160M
Power Supply	Seasonic PRIME Ultra Titanium 1000TR
Mouse	Logitech G502X
Keyboard	Logitech G915 TLK
Software	Windows 11 Pro (64bit)