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[Solved] Hardware Failure in my gaming pc - it was the PSU.

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Computer in my system specs started rebooting by itself, in a loop, before loading Windows.

I'm pretty sure it's hardware failure because it happens even in Safe Mode, and even if I try to boot from the Windows Disk. Still happens even with CPU at stock speed & voltage.

Here's the longer story:

The first time this happened was weeks ago. We had a blackout, and were running on this generator which is supposed to give a stable output suitable for pc's and other electronics. I'm not sure whether this caused the fault or whether it coincidentally happened at that time, because there were several times when we used both mine and my daughter's pc's on generator and nothing happened.

Anyway, weeks passed and my pc was completely normal with no reboots.

A couple of days ago I restarted playing Fallout 4 (hadn't played it since December) and the pc started rebooting some seconds after starting the game. I lowered some of the graphic settings and 'solved' the problem. Again, this might be coincidental.

Today I powered up the pc at 2:30pm, browsed online on and off till 8pm, no problems at all. I didn't play any games, only google chrome browsing.

Then I exited the room while answering a phone call, and when I returned I found a light blue screen telling me that Windows hadn't started up properly, meaning that the pc had rebooted but I thought perhaps it was some updates. I chose the option to reboot but got the same screen again. I chose system restore, which was successful, but when I tried to reboot Windows didn't load and the pc started rebooting in a loop.

I removed the overclock.
I left the pc off to cool for some 30 minutes, still it reboots just before loading Windows.
Tried Windows Memory Diagnostic, but the pc rebooted half-way through the test.
Tried booting using Windows Disk, and pc reboots just after loading files.
Tried Safe Mode, doesn't load because pc reboots...

Please help. I was looking forward to the weekend to get my Fallout 4 fix but without this pc I can't play the game!

Which component has failed? I'm thinking it's the PSU? Duh it's the first time I had a PSU die on me after only 3 years.
 
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What's your event viewer have for errors and also run a scan with Bluescreenviewer.

Nevermind that since I can't read aparently. Do you have any friends or friends of friends with a PC shop? You could borrow a ATX tester to check that PSU out cause I agree with you on your assumption.
 

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I would start by putting a "lesser" GPU in, just to see if power draw is the issue.
 
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If power draw is the issue then it'd still be a PSU problem I guess... I don't have a less powerful GPU, only an HD5970 which is more power-hungry than mine.

As a matter of fact, I'm hoping that if anything went kaput it is the PSU because I have another PSU (850W Corsair) which I can temporarily take from my older (daughter's) pc to check...
 
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A PSU should not by itself, cause the computer to restart over and over again. I don't believe it is the PS but because the PSU is such a critical component, it will not hurt to swap in a different one just to remove yours from the equation.

But if me, before actually swapping the PSU, I would try a full power off first - that is, shut down and unplug from the wall for 10 - 15 seconds to ensure all standby voltages are removed, then boot and see what happens. That fact it does this in Safe Mode makes it more difficult but if you can get in at all I would try to follow the instructions here to see if you can set Windows to not Automatically restart - if set.
 
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I would try a full power off first - that is, shut down and unplug from the wall for 10 - 15 seconds to ensure all standby voltages are removed

I hadn't mentioned it but when I said (in spoiler in first post) that I left the pc off for 30 minutes to cool down, I had it unplugged from the wall during that time. :ohwell:

EDIT: I just restarted the pc and it gave me enough time to get in Windows and disable automatic restart! But it still reboots wtf?! :banghead:

After it rebooted I entered the bios and have left it there. Let's see if it reboots now. Though it's pretty useless, it's no fun looking at the bios all the time :wtf:
 
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About the other things I could suggest would try a stick of ram at a time with Memtest or Windows memory diag and if each passes a couple passes test them all together. Another option but the most annoying of all is resetting CMOS.
 
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Plug anything into it recently?
 
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Plug anything into it recently?

Nope.

About the other things I could suggest would try a stick of ram at a time with Memtest or Windows memory diag and if each passes a couple passes test them all together. Another option but the most annoying of all is resetting CMOS.

It won't give me enough time to do it before rebooting.
I tried Windows Memory Diagnostics but the pc rebooted before it was half way through.

On another note, the pc is powered on right now, on the BIOS screen. It's been like that for 30+ minutes and hasn't rebooted. Could the fact that it doesn't reboot only while it is on the BIOS screen give us a clue as to what could be going wrong?

Or any clues if I can do anything from the BIOS to solve this?
 
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Just a shot in the dark, but I had an issue similar to this a few years back and it ended up being a corrupt HDD. Any attempt to access the HDD (i.e. Windows) would cause a hang/reboot. But the rig not allowing Windows Memory Diagnostic to run kinda throws that out of the window.
 
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How are you trying to use Windows Memory Diagnostic? I always have a UBCD disc and prefer this method just to take windows out of the equation while diagnosing a system. Also switched to using Memtest over WMD since it had issues reading above +4GB of ram back in the day.
 

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Could the fact that it doesn't reboot only while it is on the BIOS screen give us a clue as to what could be going wrong?

Well, I believe the only things NOT being used while in BIOS are drives, System RAM and GPU? GPU drivers aren't loaded until Windows starts I believe, BUT, the GPU is being used. So, possibly driver, or more likely the RAM is my quick guess, based on lack of memory diagnostic completion..
 
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Just a shot in the dark, but I had an issue similar to this a few years back and it ended up being a corrupt HDD. Any attempt to access the HDD (i.e. Windows) would cause a hang/reboot. But the rig not allowing Windows Memory Diagnostic to run kinda throws that out of the window.

It reboots even if I boot using the Windows Disk. Wouldn't that exclude a corrupt HDD, or?

Well, I believe the only things NOT being used while in BIOS are drives, System RAM and GPU? GPU drivers aren't loaded until Windows starts I believe, BUT, the GPU is being used. So, possibly driver, or the RAM is my quick guess.

I believe the HDD is excluded since this issue happens even if I boot from Windows Disk.
And the motherboard is also excluded since the BIOS is working fine.

So that narrows it down to either GPU or RAM?
 

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So that narrows it down to either GPU or RAM?

Can you try with one stick at a time, in different slots till you find if it is a bad stick of RAM?
 

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"Tried booting using Windows Disk, and pc reboots just after loading files."

This is indicative that the HDD/SDD is dead. After "loading files" it is supposed to boot into the volume it copied the files to. If the copy failed...it can't boot, so it goes back to the beginning of the install process to copy the files again.

I think you got a dead HDD on your hands. :(
 
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Got the option to ''reset this pc''. Hope it holds on long enough to do it...
 

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If you're using UEFI, you can use the console to peruse the data on the volumes to see if data is missing. That's how I discovered my SSD was shot (Windows directory, among others, was gone).

When you start UEFI, it lists a bunch of fs# names. Each one should represent a drive letter. For example, fs0 might be an optical drive. Just do something like:

fs0:
dir

That should show all of the contents on fs0. If it doesn't look like the OS volume, try the next, and the next. If none look right, the data is inaccessible.
 
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"Tried booting using Windows Disk, and pc reboots just after loading files."

This is indicative that the HDD/SDD is dead. After "loading files" it is supposed to boot into the volume it copied the files to. If the copy failed...it can't boot, so it goes back to the beginning of the install process to copy the files again.

I think you got a dead HDD on your hands. :(

Makes sense.

I had been thinking something might be wrong with the SSD because the pc takes quite long to load for Win 10 on an SSD, when I compare it for example with a work pc with a much slower cpu and HDD instead of SSD.

Reset is nearly finished now...

Edit: OK reset finished and it rebooted, but this looks like a normal reboot because it's a black screen saying ''installing windows'' 15% now. :) fingers crossed... I need my Fallout4!

EDIT: It's done. Looks like I reinstalled Win 10 because I'm getting the same installation messages ''your files are exactly the way you left them'' etc... And it's ready now, I'm on desktop. Please I hope that all this was some Win 10 bug and it's solved now!
 
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I'm pretty sure Fast Boot ruined my first SSD. The reason is the computer initializes faster than the SSD does; so fast, the SSD may not even appear in the boot list causing the computer to fail to boot (because there's no valid boot volume). I've disabled Fast Boot now and intend to keep it off. Besides, makes it easier to get into the UEFI if I need to. If you have Fast Boot on, you could certainly try disabling it and restarting the computer. You'll likely have to tell it which volume to boot again because it loses it. I doubt it would help but...maybe you'll get lucky.
 

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Benchmark Scores I dont have time for that.
id run a smart test against that disk though just to be sure.
 
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It worked. :peace:

Wasn't really sure what was happening by '''resetting pc'' but it looks like I've reinstalled Win 10. Chrome's not there and neither is Steam (but my saved games are still there).
And the pc isn't rebooting (hope I don't jinx it!)

Weird.
I was so sure this was a hardware issue not an OS problem... :wtf:
 

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System Name BY-2021
Processor AMD Ryzen 7 5800X (65w eco profile)
Motherboard MSI B550 Gaming Plus
Cooling Scythe Mugen (rev 5)
Memory 2 x Kingston HyperX DDR4-3200 32 GiB
Video Card(s) AMD Radeon RX 7900 XT
Storage Samsung 980 Pro, Seagate Exos X20 TB 7200 RPM
Display(s) Nixeus NX-EDG274K (3840x2160@144 DP) + Samsung SyncMaster 906BW (1440x900@60 HDMI-DVI)
Case Coolermaster HAF 932 w/ USB 3.0 5.25" bay + USB 3.2 (A+C) 3.5" bay
Audio Device(s) Realtek ALC1150, Micca OriGen+
Power Supply Enermax Platimax 850w
Mouse Nixeus REVEL-X
Keyboard Tesoro Excalibur
Software Windows 10 Home 64-bit
Benchmark Scores Faster than the tortoise; slower than the hare.
There still could be an underlying hardware problem. I'd definitely check the SMART on the drive as @Solaris17 suggested. The drive could have lost a block of sectors and those were critical to the OS. It is using different sectors now but that doesn't necessarily mean the drive is going to hold up much longer (but it could).
 
Joined
Aug 13, 2015
Messages
467 (0.15/day)
Location
South Africa ,Lions Everywhere..
System Name Ground Control
Processor Intel i5 2500k 4 Ghz
Motherboard MSI P67A-GD80 B3
Cooling Cooler Master Hyper 212x
Memory 2 x 4GB DDR3 1600mhz Apacer Black Panther
Video Card(s) Msi GTX 1060 OC 3Gb
Storage 2 x 250Gb WD Blue raid 0 + 1Tb Wd Green
Display(s) Samsung BX2450 24" Led
Case GMC X7 X-Station
Power Supply HEC Raptor 500watt
Mouse Logitech G9
Software Windows 8.1
Benchmark Scores Power Level over 9000
  • Remove gpu if got onboard
  • Memtest - or one ram stick at a time if reboots
  • Harddrive Sentinel- check hdd health ,easiest without full hdd test
  • Check PSU for blow caps , test with other psu
  • Vga memory test
  • reseat cpu

Does the pc ever boot to windows ?os issue?
 
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