Friday, November 15th 2024

MSI Releases Brief Statement Regarding Ryzen 7 9800X3D Damage Incident

MSI has released a brief statement regarding the recent issue of a burned AMD Ryzen 7 9800X3D on the MSI Tomahawk X870 motherboard. The issue was reported over at Reddit, showing both burned CPU and socket, and currently it seems to be an isolated incident. MSI is stepping in to investigate the issue and has released a brief statement.

"Recently, we received a user report indicating damage to an AMD Ryzen 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident. Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident. We will continue to provide updates as the investigation progresses," said MSI in its official statement.
Sources: MSI, Reddit
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53 Comments on MSI Releases Brief Statement Regarding Ryzen 7 9800X3D Damage Incident

#51
kapone32
Chrispy_Buildzoid might have the right theory - that this guy tried to install the CPU with the motherboard already in the case, and the case upright. Not only were they too lazy to tip the case onto it's side, they were too incompetent to hold the CPU in the socket as they closed the lever.

I've upgraded many an AM4 in-situ, under a desk where I don't even bother to unplug any cables or tip the case onto its side - All that's required is putting your finger through the retention frame to hold the CPU in the socket as you close the latch, otherwise gravity wins and it falls out every time, without fail. holding the CPU in the socket isn't exactly a genius move - it's completely natural and until watching Buildzoid's theory on how this schmuk ruined his CPU and motherboard, I didn't think there was any other way to do it.

Clearly, I didn't have enough big brain energy to consider not holding the CPU in place, If I'd known that "have a race with gravity and see if you can close the retention frame faster than the CPU can fall out" was an option, I could have saved myself 2-3 seconds per install which means I've probably wasted 2-3 minutes of my life holding the CPU in place with my finger!!
/s
My thoughts are he installed it upside down.
Posted on Reply
#52
vmarv
kapone32My thoughts are he installed it upside down.

"...this is no fault of MSI whatsoever and these two people are idiots!" :)
Posted on Reply
#53
Random_User
R-T-BNot really convinced of that myself, though it is certainly possible.


Sad but true. Written journalism appreciation is dead.


Good journalisn ceased to really pay the bills long ago. I would know having worked this sector. This left many outlets with a choice: sacrifice integrity or starve. No one cares that much about integrity, but clickbait always sells. I blame the reader as much as anyone.
Fast-brain-food. McClickbait.
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Dec 15th, 2024 18:35 EST change timezone

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