ASUS Announces BIOS Updates for Socket AM5 Motherboards, this Time with Warranty Coverage

[btarunr]

We want to address the concerns that have been raised by our users about whether recent BIOS updates will impact the warranty of ASUS AM5 motherboards. We would like to reassure our customers that both beta and fully validated BIOS updates for ASUS AM5 motherboards are covered by the original manufacturer's warranty. We would also like to confirm the following points:

• The ASUS AM5 motherboard warranty also covers all AMD EXPO, Intel XMP, and DOCP memory configurations.
• All recent BIOS updates follow the latest AMD voltage guidelines for AMD Ryzen 7000 series processors.

Furthermore, we would like to reiterate our commitment to supporting the AMD AM5 platform and our customers. For any further inquiries about your ASUS AM5 motherboard, please contact our customer service for support. Thank you for choosing ASUS.



Hotline numbers:

• Headquarters (Taiwan) 0800-093-456
• USA: 1-812-282-2787
• UK: 44-1442265548
• Germany: 49-(0) 2102-5789555
• France: 0033-170949400
• Australia: 1300-2787-88

View at TechPowerUp Main Site

 

[Patriot]

K well, your recent bios updates have been tested and found to NOT follow those voltage standards sooo.

 

[ir_cow]

Ohhh... so enough people push ASUS to force warranty coverage. Honestly they should have said this from the beginning.

 

[katzi]

Nah, sorry Asus - you've done your lot with me.

Won't be sending any money your way again. This sh*tshow was just the icing on the cake.

 

[Chaitanya]

Too little too late, their service centers in India are notorious for being scam centers and slower than snails. Will still be avoiding them like a plague unless their service providers in India are changed for better.

Edit: also noticed they didnt provide contact numbers to any of Asian markets(China, India or Malaysia/Singapore).

 

[ExcuseMeWtf]

The damage is already done - literally and figuratively

 

[tpa-pr]

Very glad my past experiences and decision to avoid ASUS paid off when I built my new rig. This is an embarrassing situation, a string of unprofessional and downright dangerous decisions on ASUS' part. I only hope my boss (who recently built a rig with a 7950X3D and an ASUS board) manages to avoid the mess.

Also, kudos to people like GamersNexus for shedding light on the situation and not letting up.

 

[Bwaze]

Stopped paying their premium a couple of generations ago. It's not like MSI, Gigabyte or Asrock are better, but Asus just isn't worth paying more for it only to discover they practically abandobed your product because they're focusing on the next one...

 

[Gica]

The times of the 7000 series reviews have passed, the extra 1-2 percent were visible to everyone in these reviews, it's time to go back to normal. If Zen 1, 2 and 3 had problems with annoying spikes, now it is left with hardware damage.
God, Zen 1, 2, 3, 4 plus a refresh. No one convinces me that, with the fifth generation with chiplet launched, they still don't know how to correctly set some safety values.

 

[The Norwegian Drone Pilot]

I'm kinda laughing here. Sure, ASUS did a bad thing here and made them look bad (what brand haven't done that?). However, I'm pretty sure most other brands out there have done something bad, have their quality issues and have had their own problems in some ways through the years they have made products no matter what (and still has).

So, good luck finding another brand out there that are better than ASUS overall. Changing brand for this is just like ordering different problems down the line.

I will stick to ASUS (for now) as there isn't any other brands that is overall better than them right now. I have never had any issues with the ASUS products I have owned through the years and doesn't have any issues with my new ASUS MB, ASUS GPU and AMD AM5 CPU computer build yet (ordered it 3 months ago).

But, this might change. It all depends on how ASUS resolves those problems / issues they have now.

 

[Zubasa]

I'm kinda laughing here. Sure, ASUS did a bad thing here and made them look bad (what brand haven't done that?). However, I'm pretty sure most other brands out there have done something bad, have their quality issues and have their own problems in some ways through the years they have made products no matter what.

So, good luck finding another brand out there that are better than ASUS overall. Changing brand for this is just like ordering different problems down the line.

Gaslighting other brand does not make Asus any better.
There is a difference between being caught speeding vs drunk drving, running someone over then crash someone else car in the process. Oh and blaming the owner of the car in the process.
In this case ASUS is being the drunk driver.

 

[The Norwegian Drone Pilot]

Gaslighting other brand does not make Asus any better.
There is a difference between being caught speeding vs drunk drving, running someone over then crash someone else car in the process. Oh and blaming the owner of the car in the process.
In this case ASUS is being the drunk driver.

All i'm saying is that you wont get away from problems and issues by using other brands. It all comes down to what problems you want to have.

And I didn't say ASUS would be better than other brands now either. I just said that ASUS wont be any worser than other brands as other brands has their own different problems and issues as well. ASUS have always, or in most cases been much better than other brands. But because of those issues they have had lately, they have been lowered in overall quality and that more down to what other brands are.

Once they have fixed their issues and can show that they are back to delivering the absolute best products out there again, then they will simply be better than other brands again. Now they are just on par with others. So that's why i'm saying there is no reason to go for another brand yet. However, if ASUS still continues now to mess things up going forward, they will fall off a cliff in quality and will then be worser than others.

Time will tell.

 

[Gica]

I'm pretty sure most other brands out there have done something bad

Gigabyte has removed overclocking for non-K Raptor processors. Intel allows 3%.
Legally, I can use the guarantee of conformity up to 2 years after the purchase of the product. I think I will do it. Not only did they remove oc but they set blck to 99.8 MHz. It seems little, but thousands of complaints and product returns can cause them to stop treating the customer with crap.

 

[Bwaze]

I'm kinda laughing here. Sure, ASUS did a bad thing here and made them look bad (what brand haven't done that?). However, I'm pretty sure most other brands out there have done something bad, have their quality issues and have had their own problems in some ways through the years they have made products no matter what (and still has).

So, good luck finding another brand out there that are better than ASUS overall. Changing brand for this is just like ordering different problems down the line.

Sure, all brands have their problems, and even problems compounded by the extremely bad response of the company - like Gigabyte's exploding PSUs and them blaming the reviewers and users.

But let's keep this in perspective. Sure, releasing bios that lets users overclock their CPUs to smoulders (without them even knowing they are in danger)? It has probably been done before. Releasing bios afterwards that should fix the dangerous setting (but it actually doesn't) with a small print that you VOID YOUR WARRANTY if you install the fix for a dangerous situation the previous official bios put you into?

Priceless.

This won't go away for a long, long time.

 

[The Norwegian Drone Pilot]

Sure, all brands have their problems, and even problems compounded by the extremely bad response of the company - like Gigabyte's exploding PSUs and them blaming the reviewers and users.

But let's keep this in perspective. Sure, releasing bios that lets users overclock their CPUs to smoulders (without them even knowing they are in danger)? It has probably been done before. Releasing bios afterwards that should fix the dangerous setting (but it actually doesn't) with a small print that you VOID YOUR WARRANTY if you install the fix for a dangerous situation the previous official bios put you into?

Priceless.

This won't go away for a long, long time.

Yes, I see your point. ASUS did react to the warranty on their motherboards with beta BIOS'es rather badly. Shame on them for doing that as they shouldn't have done that to begin with. However, they have now fixed that issue. So the warranty are now fully covered.

 

[Zubasa]

Gigabyte has removed overclocking for non-K Raptor processors. Intel allows 3%.
Legally, I can use the guarantee of conformity up to 2 years after the purchase of the product. I think I will do it. Not only did they remove oc but they set blck to 99.8 MHz. It seems little, but thousands of complaints and product returns can cause them to stop treating the customer with crap.

The 99.8Mhz BCLK is due to spread spectrum, it is to reduce interference with other devices and comply with FCC standards.
The clock drifts slightly to prevent emitting all the EMI at a single frequency. The software just average it out and gives you 99.8. It make no real difference in performance.

 

[MarsM4N]

Wondering what wave made it to the ASUS management? Gamers Nexus, JayzTwoCents, Linus Tech Tips (just watched the first 38min about ASUS/AMD), Reddit rage, etc...

Guess they're sending soon JJ Guerrero in to put out the fire. At least he knows his stuff.

K well, your recent bios updates have been tested and found to NOT follow those voltage standards sooo.

Yea at this point you should disable EXPO and/or set voltages manually until there is a working BIOS update. But getting the board replaced is just one part. You won't get replaced your toasted CPU by ASUS. It's also very possible that the CPU degraded from the overvolting, reducing it's lifespan or even took "micro damage". It might still work but acting up with micro stutter, micro bursts, etc. Buying used will be a huge gamble in the future.

 

[Broken Processor]

Maybe if manufacturers spend less on unnecessary 16+ power stages and cladding the board's with fancy armour and RGB they might be able to make board's that cost less with features we actually need like not burning holes in boards and CPU'S.
Mother board's are nothing more than a interface to plug stuff into how they got so pricey is beyond me I'd rather be spending my money on CPU, GPU or ram.

 

[Gica]

The 99.8Mhz BCLK is due to spread spectrum, it is to reduce interference with other devices and comply with FCC standards.
The clock drifts slightly to prevent emitting all the EMI at a single frequency. The software just average it out and gives you 99.8. It make no real difference in performance.

You can choose between 80 and 103 MHz (102.8 MHz, for safety) if you don't buy the Gigabyte motherboard. If Intel is criticized for the only 3% allowed, what can we say about Gigabyte?
I kept the motherboard only for the 4 SSD coolers. If I had known about this mess, I would have chosen another brand.
I repeat: it doesn't seem like much, but it's a mess for the buyer and I don't like it.
Anyway, this is the last Gigabyte product bought. For the following purchases, Gigabyte is to ignore.

Gigabyte replied

From the past: 9400F and 10500 with Z motherboards

Sorry for off topic. I finished.

 

[zlobby]

ASUS right now being like

 

[Deleted member 185088]

Very glad my past experiences and decision to avoid ASUS paid off when I built my new rig. This is an embarrassing situation, a string of unprofessional and downright dangerous decisions on ASUS' part. I only hope my boss (who recently built a rig with a 7950X3D and an ASUS board) manages to avoid the mess.

Also, kudos to people like GamersNexus for shedding light on the situation and not letting up.

I think they exaggerated, apparently the non warranty for Beta bioses is normal practice.

Though the incompetence of Asus cannot be defended.

 

[Patriot]

I think they exaggerated, apparently the non warranty for Beta bioses is normal practice.

Though the incompetence of Asus cannot be defended.

They changed the wording, normally beta bioses are at your own risk for stability, not for frying everything.

 

[Zubasa]

I think they exaggerated, apparently the non warranty for Beta bioses is normal practice.

Though the incompetence of Asus cannot be defended.

If that is "normal practice" that practice needs to be changed long time ago.

 

[ZoneDymo]

I think they exaggerated, apparently the non warranty for Beta bioses is normal practice.

Though the incompetence of Asus cannot be defended.

It really isnt, like why would you even put out a beta bios then, you do this so the public can weigh in on fixes and problems.
Just releasing a broken bios that just fries someone system and then claiming they are not liable for putting such a bios out there is just insane.

 

[csendesmark]

Thank you IT Jesus for your work