- Joined
- May 18, 2009
- Messages
- 2,883 (0.52/day)
- Location
- MN
System Name | Personal / HTPC |
---|---|
Processor | Ryzen 5900x / Ryzen 5600X3D |
Motherboard | Asrock x570 Phantom Gaming 4 /ASRock B550 Phantom Gaming |
Cooling | Corsair H100i / bequiet! Pure Rock Slim 2 |
Memory | 32GB DDR4 3200 / 16GB DDR4 3200 |
Video Card(s) | EVGA XC3 Ultra RTX 3080Ti / EVGA RTX 3060 XC |
Storage | 500GB Pro 970, 250 GB SSD, 1TB & 500GB Western Digital / lots |
Display(s) | Dell - S3220DGF & S3222DGM 32" |
Case | CoolerMaster HAF XB Evo / CM HAF XB Evo |
Audio Device(s) | Logitech G35 headset |
Power Supply | 850W SeaSonic X Series / 750W SeaSonic X Series |
Mouse | Logitech G502 |
Keyboard | Black Microsoft Natural Elite Keyboard |
Software | Windows 10 Pro 64 / Windows 10 Pro 64 |
I've recently seen that ASUS was having a heck of a time with publicity with their handheld warranty issue, so I figured I'd post here to let people know of my past and current customer service experience with be quiet!
My first time contacting be quiet! was about the Pure Slim Rock 2 cooler. The pre-applied TIM on it had a lot of black flecks of something all over it. I've never seen anything like it with all the different coolers I've used and installed over the years so I cleaned the TIM off and used my own. I sent an email to be quiet! about it, they apologized and sent me a small tube with enough TIM for a single application as way of an apology. Awesome!
As I mentioned above I had picked up a be queit! Pure Slim Rock 2 cooler. It's their small cooler, uses a 92mm fan. I just needed something for the 5600X3D I got to play with I was putting to use for an upgrade in my plex server (the server handles other things like hosting online games I play). I just wanted something that was efficient enough for the use I make of the system, I'm not out to break world records. I had also picked up a second 92mm fan so I could mount a second fan on the cooler, but unbeknownst to me the cooler only came with one set of fan clips. Not the end of the world. I thought that maybe it would have come with two because you can, in theory, mount two fans on it (much like my Noctua NH-U9S cooler did, it came with two sets of fan clips that I used to attach a second fan).
I get my system setup, can't add a second fan because no spare clips. So a few weeks later I decide to reach out to be queit! parts department in hopes I can acquire a set of fan clips for my cooler so I can mount the second 92mm fan on it.
Within a handful of hours I got a reply back, they gave me a price of the clips for the Pure Rock Slim 2 and asked for my contact info.
Back and forth a couple of times and got the order setup, payment made through Paypal and a short while later the fan clips show up in the mail! Yeah!
I had received the fan clips around mid March. I get busy with other stuff and even though it would only require a handful of minutes to attach the second fan I had put it off until today when I had absolutely nothing better to do. I grab the fan, unbox it, I grab the fan clips and unwrap them from the bubble wrap and I set the clips next to the fan only to just now realize the fan clips are longer than the fan itself. Crap. Looks like they sent fan clips for 120mm fan instead of 92mm.
I go back through my emails and find the one I was corresponding with be quiet! back in March and I send in this reply to them:
I came here start this post and not even 15 minutes after I had emailed out to be quiet! they replied back with this:
Looks like they'll be working sending out the (hopefully this time around) correct fan clips so I can mount that second 92mm fan on the cooler. I thought it would be nice to have a story about customer service from a company that has been knocking it out of the park.
I attached the images of the fan I had purchased and clips if anyone cares to see them.
![92mm fan in box.jpg 92mm fan in box.jpg](https://tpucdn.com/forums/data/attachments/337/337609-be6f49a039d42d74d80687fadf5a233e.jpg)
![92mm fan unpacked.jpg 92mm fan unpacked.jpg](https://tpucdn.com/forums/data/attachments/337/337610-67a7e8897df0dab448365d00a7c08f52.jpg)
![92mm fan measured.jpg 92mm fan measured.jpg](https://tpucdn.com/forums/data/attachments/337/337611-44d006645cbf21c10434f2d9dfcbb144.jpg)
![clip measured.jpg clip measured.jpg](https://tpucdn.com/forums/data/attachments/337/337612-88d3205fb7da85cecd998253d0ac28e1.jpg)
![fan with clip measured.jpg fan with clip measured.jpg](https://tpucdn.com/forums/data/attachments/337/337613-a146aef400ead04f8fbd03124f8a891d.jpg)
My first time contacting be quiet! was about the Pure Slim Rock 2 cooler. The pre-applied TIM on it had a lot of black flecks of something all over it. I've never seen anything like it with all the different coolers I've used and installed over the years so I cleaned the TIM off and used my own. I sent an email to be quiet! about it, they apologized and sent me a small tube with enough TIM for a single application as way of an apology. Awesome!
As I mentioned above I had picked up a be queit! Pure Slim Rock 2 cooler. It's their small cooler, uses a 92mm fan. I just needed something for the 5600X3D I got to play with I was putting to use for an upgrade in my plex server (the server handles other things like hosting online games I play). I just wanted something that was efficient enough for the use I make of the system, I'm not out to break world records. I had also picked up a second 92mm fan so I could mount a second fan on the cooler, but unbeknownst to me the cooler only came with one set of fan clips. Not the end of the world. I thought that maybe it would have come with two because you can, in theory, mount two fans on it (much like my Noctua NH-U9S cooler did, it came with two sets of fan clips that I used to attach a second fan).
I get my system setup, can't add a second fan because no spare clips. So a few weeks later I decide to reach out to be queit! parts department in hopes I can acquire a set of fan clips for my cooler so I can mount the second 92mm fan on it.
Within a handful of hours I got a reply back, they gave me a price of the clips for the Pure Rock Slim 2 and asked for my contact info.
Back and forth a couple of times and got the order setup, payment made through Paypal and a short while later the fan clips show up in the mail! Yeah!
I had received the fan clips around mid March. I get busy with other stuff and even though it would only require a handful of minutes to attach the second fan I had put it off until today when I had absolutely nothing better to do. I grab the fan, unbox it, I grab the fan clips and unwrap them from the bubble wrap and I set the clips next to the fan only to just now realize the fan clips are longer than the fan itself. Crap. Looks like they sent fan clips for 120mm fan instead of 92mm.
I go back through my emails and find the one I was corresponding with be quiet! back in March and I send in this reply to them:
I know this is a bit late considering I placed this order for 92mm fan clips for my Pure Rock Slim 2 CPU cooler back in mid March, but I finally got around to wanting to attach the second fan I picked up for it. However, the fan clips I received are too large (too long).
I'm hoping someone sees this reply and can get back to me. I know my order came in about 2 months ago, but I'm hoping this can be fixed by having the correct fan clips sent to me.
Sometimes I get a project in mind and I get to it right away and other times it sits on the side for a bit until I get to it. In this case it's been a couple of months and I do apologize for a delayed follow up because I just discovered the issue today.
It looks like the fan clips you sent me were for 120mm fans and not for 92mm. I've attached 5 images to this email of the 92mm fan I had purchased from my local Micro Center store and images of the fan clips you sent me. As you can see below in the originating email that I was requesting a set of fan clips for the Pure Rock Slim 2 cooler (which only holds a 92mm fan) and you can see the fan clips you sent me (in the attached images) are the wrong size to fit the 92mm fan.
Please let me know if this is something that can be remedied without me having to pay another $XX to get the right clips shipped out to me.
Thank you.
Aaron
I came here start this post and not even 15 minutes after I had emailed out to be quiet! they replied back with this:
Hello Aaron,
Thank you for getting back with us. We are sorry that our team ship you the wrong fan clips. We will have them reship your order as soon as possible. Please check your inbox for tracking updates.
Thank you for contacting be quiet! support. If there is anything else we can help you with, please let us know.
Best Regards,
be quiet! USA - Service
After-Sales & Support
www.bequiet.com
663 Brea Canyon Road Suite #1
Walnut, CA 91789
Office Hours: Monday-Friday, 9:00 am-5:30 pm (PST)
(closed all Federal Holidays)
Phone: (833) 423-7843
Email: service.na@bequiet.com
Looks like they'll be working sending out the (hopefully this time around) correct fan clips so I can mount that second 92mm fan on the cooler. I thought it would be nice to have a story about customer service from a company that has been knocking it out of the park.
I attached the images of the fan I had purchased and clips if anyone cares to see them.
![92mm fan in box.jpg 92mm fan in box.jpg](https://tpucdn.com/forums/data/attachments/337/337609-be6f49a039d42d74d80687fadf5a233e.jpg)
![92mm fan unpacked.jpg 92mm fan unpacked.jpg](https://tpucdn.com/forums/data/attachments/337/337610-67a7e8897df0dab448365d00a7c08f52.jpg)
![92mm fan measured.jpg 92mm fan measured.jpg](https://tpucdn.com/forums/data/attachments/337/337611-44d006645cbf21c10434f2d9dfcbb144.jpg)
![clip measured.jpg clip measured.jpg](https://tpucdn.com/forums/data/attachments/337/337612-88d3205fb7da85cecd998253d0ac28e1.jpg)
![fan with clip measured.jpg fan with clip measured.jpg](https://tpucdn.com/forums/data/attachments/337/337613-a146aef400ead04f8fbd03124f8a891d.jpg)
Last edited: