PC shuts off with 2 sticks of ram after installing Ryzen 5 5600x

[stinnergfx]

Yes this motherboard support D4 16GB only to 3200, and in general qvl is listed only one kit from Adata and two kit's from Corsair...but specifically in qvl for Raven Ridge. In product webpage didn't exist separate qvl for Vermeer. And yes has support for many kit's in lower frequencies.

i guess the ryzen 5 just has a very sensitive imc, because my 2400g used to eat up whatever i gave it. i was running the stock adata stick i had inside, and added one of these kingstons, ofc it defaulted to speeds of the adata one, but it was working just fine. if a new b450 or b550 will fix it, ill be more than happy to replace it

 

[stinnergfx]

Set RAM voltage to 1.35, 1.2 is too low for XMP as you found out sooner with trying to run them at 1.1, you need more voltage for higher frequencies, 1.2 is jedec standard, 3200 is usually 1.35 give or take

Also SOC looks low at 0.9750 try 1.1v if the RAM voltage to 1.35 doesn't solve it, you should be solid with this

i only undervolted when i couldnt even get my pc to post on xmp profiles, but i also adjusted the frequencies by lowering them accordingly i guess. xmp automatically sets it to 1.35 when i select it, but it just wont post that way

 

[stinnergfx]

Well he stated an important note or two.

1 was that with single channel 1 stick everything was fine.

But did he test both as 1 stick single channel and what slot. This might determine a bad stick of memory. (Bad stick is what I'm at maybe)

2, at defaults seems to Work OK.

Anyhow, the A320 chipset isn't really designed for B450 expectations. I don't remember mine supporting XMP profiles, but that was a few years ago and a way different bios version ago.

to answer your question, yes i've tried singling out both sticks and trying them in both slots, my first suspicion was a ram slot but that seems to not be the case. do you reckon I should switch out the mb? if so, what do you recommend as a base level mobo that could run this just fine, nothing too fancy, just something that will run this rig with stability considering that I probably wont be upgrading anytime soon

 

[stinnergfx]

At this rate it could be ram or power supply.

I will say in my experience ive never seen a system just rapidly power off unless if a component was overheating or had physical damage or short, or a power supply was bad. Otherwise I would see bsods relating from bad ram

To me I suggest a crucial, mushkin, team, geil, patriot ram set for testing, you can grab a value line, or you can find a shop for that testing so you don't have to buy parts...

i mean thats what everyone was skeptical of at first, and so was i, considering its essentially a low range psu, but none of these things started happening until the cpu replacement, the psu was doing the job just fine. and the power stress test runs for a solid while with no errors, its just the memory and the cpu+memory tests that make it shut off. the unit still has warranty, its not even been a year since i got it, i doubt it'd give up this fast.

i was actually looking at some decent ram for this motherboard to match the qvl list, but for some reason, none of these units are available in my area, like 90% of them are just gone from the market in my country

 

[ShrimpBrime]

to answer your question, yes i've tried singling out both sticks and trying them in both slots, my first suspicion was a ram slot but that seems to not be the case. do you reckon I should switch out the mb? if so, what do you recommend as a base level mobo that could run this just fine, nothing too fancy, just something that will run this rig with stability considering that I probably wont be upgrading anytime soon

I'd hate to say get a board and you still have issues. Could be the CPU doesn't like the memory, or the board doesn't like the cpu and memory combo. But without something to test with, like a different set of ram or another board, it's difficult to say.

 

[stinnergfx]

I'd hate to say get a board and you still have issues. Could be the CPU doesn't like the memory, or the board doesn't like the cpu and memory combo. But without something to test with, like a different set of ram or another board, it's difficult to say.

I mean i wouldnt pin it on anyone, a new board is definitely long overdue, it’s practically the only component that i have yet to replace, if it ends up being the ram, it won’t be a costly thing, i think i still have the warranty for it. It was just a matter of “is it the psu or the mobo”, one of them would have to be replaced regardless, but getting a better board is definitely more of a necessity

 

[ShrimpBrime]

I mean i wouldnt pin it on anyone, a new board is definitely long overdue, it’s practically the only component that i have yet to replace, if it ends up being the ram, it won’t be a costly thing, i think i still have the warranty for it. It was just a matter of “is it the psu or the mobo”, one of them would have to be replaced regardless, but getting a better board is definitely more of a necessity

If I had to choose, I'd do the board too. Probably a 500 series board for the 5600X.

 

[stinnergfx]

If I had to choose, I'd do the board too. Probably a 500 series board for the 5600X.

would the msi b550m pro vdh wi-fi do the job in your opinion?

 

[ShrimpBrime]

would the msi b550m pro vdh wi-fi do the job in your opinion?

That depends on the budget really. If you are under 150$, I would look for Asus TUF B550-Plus Gaming or maybe Strix B550-F gaming. Yes a little bit more money, not a lot more, think I seen the TUF going for like 130 bucks.

Ya, Asus store has TUF B550 for 130 bucks new.

 

[stinnergfx]

That depends on the budget really. If you are under 150$, I would look for Asus TUF B550-Plus Gaming or maybe Strix B550-F gaming. Yes a little bit more money, not a lot more, think I seen the TUF going for like 130 bucks.

Ya, Asus store has TUF B550 for 130 bucks

Yeah that seems about right, about €100-€130 at most. Will take a look when i get home, I appreciate all the help so far

 

[Zach_01]

MSI B550 A-Pro is another solid and cheap option




Far better than Pro VDH and not so much more expensive.

 

[iameatingjam]

Okay so the last thing i did was use the second xmp profile which let me post, however, upon running the memory test, it was not even a full second before it shut off, it didn’t even manage to get under heavy load, it basically crapped itself instantly.


the stock amd wraith stealth cooler. It’s not overheating if that’s your concern, i logged the temps


i honestly didn’t know a newer cpu can have a crappier imc. And i mean yeah, it does work, but it’s unstable i guess. I’m not really an expert on how to adjust the timings, should i look it up somewhere or?

I didn't realize it was unstable even at non-xmp speeds. That.... is pretty bad, if thats what you meant. Definitely something wrong with something.... hard to say what. Could be the motherboard, cpu, or even the ram ( sometimes certain ram doesn't play nicely with certain cpus). Did you check if the ram is on your mobos qvl list? It would be a shame to replace the mobo and have it still not work. Shot in the dark, but do you maybe have any friends you could borrow parts from for diagnostic purposes?

 

[stinnergfx]

MSI B550 A-Pro is another solid and cheap option

View attachment 363606
View attachment 363607

Far better than Pro VDH and not so much more expensive.

Thank you for saving me from a blind buy, i don’t even need wi-fi, i just saw that it has good reviews, but this one is definitely a better option for an even better price

I didn't realize it was unstable even at non-xmp speeds. That.... is pretty bad, if thats what you meant. Definitely something wrong with something.... hard to say what. Could be the motherboard, cpu, or even the ram ( sometimes certain ram doesn't play nicely with certain cpus). Did you check if the ram is on your mobos qvl list? It would be a shame to replace the mobo and have it still not work. Shot in the dark, but do you maybe have any friends you could borrow parts from for diagnostic purposes?

Well i’m replacing the motherboard regardless so if it ends up not working, i’ll just RMA the cpu at that point or get a better ram kit. the ram is not in the qvl list which is definitely a part of the problem but that same ram was working just fine with the previous cpu so it just seems like a problem with the communication between the cpu and the ram itself. Also the qvl list is very outdated as i can’t seem to find any local shops that sell these sticks anymore, and so if i'm replacing the mobo anyways, i’d much rather get newer and more stable ram, so even if these kingston sticks keep making issues, at least i have warranty so i’ll return them and get a better kit. I mean the only thing i could possibly use out of my friends pc would be his ram but his rig is also newer so chances are, his ram sticks aren’t in my qvl list either. It’s also an intel rig i’m pretty sure. I call this “replace everything till it works” method :,)

 

[iameatingjam]

Thank you for saving me from a blind buy, i don’t even need wi-fi, i just saw that it has good reviews, but this one is definitely a better option for an even better price


Well i’m replacing the motherboard regardless so if it ends up not working, i’ll just RMA the cpu at that point or get a better ram kit. the ram is not in the qvl list which is definitely a part of the problem but that same ram was working just fine with the previous cpu so it just seems like a problem with the communication between the cpu and the ram itself. Also the qvl list is very outdated as i can’t seem to find any local shops that sell these sticks anymore, and so if i'm replacing the mobo anyways, i’d much rather get newer and more stable ram, so even if these kingston sticks keep making issues, at least i have warranty so i’ll return them and get a better kit. I mean the only thing i could possibly use out of my friends pc would be his ram but his rig is also newer so chances are, his ram sticks aren’t in my qvl list either. It’s also an intel rig i’m pretty sure. I call this “replace everything till it works” method :,)

Alright. Well best of luck. Hopefully the new mobo does the trick.

 

[stinnergfx]

Alright. Well best of luck. Hopefully the new mobo does the trick.

Thank you, i appreciate the help so far !

 

[senex]

I have the same issue. I upgraded from a Ryzen 2700(x?) to a Ryzen 5800X. I had 2x8gb ram @ 2666 mhz. Then while playing certain games, the PC would just randomly power off. It took LOTS of trouble shooting till I found out that the ram speed was causing it.

I could easily reproduce the issue by running MemTestX86.

I purchased a new ram kit 2x16 @ 3200 and saw no improvement in speed/stability

The only way to make MemTestX86 not result in a poweroff was to set the ram to 1866mhz.

Whats interesting about this post, my motherboard is nearly identical: ASRock A320M-HDV R4.0

When upgrading the CPU, I first had to upgrade the bios, so they both happened essentially at the same time. Old CPU was sold on Ebay.

Through MemTestX86 tests I see the following:
2x16gb @2400mhz+ shuts down in less than a minute
2x16gb @2133mhz shuts down in about 10 minutes
2x16gb @1866mhz doesn't shut down
1x16gb @3200mhz doesn't shut down

So I can either do single stick of ram @ 3200mhz or 2 sticks @ 1866mhz (2 @ 1866mhz is better and I need 32gb ram anyway)

I've tried enabling/disabling XMP and playing with lots of settings to no luck. Tried the ram at 1.35v it supports.

I am really interested if this is a motherboard or CPU issue.

HW Setup:

• CPU: Ryzen 5800x
• CPU Cooler: Thermalright Assassin King 120 SE
• Motherboard: ASRock A320M-HDV R4.0
• Ram: 2x16gb @3200 GSkill Ripjaws DDR4 F4-3200C16D-32GVK
• GPU: ASRock RX 7600
• PSU: 850w

 

[eidairaman1]

I have the same issue. I upgraded from a Ryzen 2700(x?) to a Ryzen 5800X. I had 2x8gb ram @ 2666 mhz. Then while playing certain games, the PC would just randomly power off. It took LOTS of trouble shooting till I found out that the ram speed was causing it.

I could easily reproduce the issue by running MemTestX86.

I purchased a new ram kit 2x16 @ 3200 and saw no improvement in speed/stability

The only way to make MemTestX86 not result in a poweroff was to set the ram to 1866mhz.

Whats interesting about this post, my motherboard is nearly identical: ASRock A320M-HDV R4.0

When upgrading the CPU, I first had to upgrade the bios, so they both happened essentially at the same time. Old CPU was sold on Ebay.

Through MemTestX86 tests I see the following:
2x16gb @2400mhz+ shuts down in less than a minute
2x16gb @2133mhz shuts down in about 10 minutes
2x16gb @1866mhz doesn't shut down
1x16gb @3200mhz doesn't shut down

So I can either do single stick of ram @ 3200mhz or 2 sticks @ 1866mhz (2 @ 1866mhz is better and I need 32gb ram anyway)

I've tried enabling/disabling XMP and playing with lots of settings to no luck. Tried the ram at 1.35v it supports.

I am really interested if this is a motherboard or CPU issue.

HW Setup:

• CPU: Ryzen 5800x
• CPU Cooler: Thermalright Assassin King 120 SE
• Motherboard: ASRock A320M-HDV R4.0
• Ram: 2x16gb @3200 GSkill Ripjaws DDR4 F4-3200C16D-32GVK
• GPU: ASRock RX 7600
• PSU: 850w

Put some cooling on the vrms.

 

[stinnergfx]

I have the same issue. I upgraded from a Ryzen 2700(x?) to a Ryzen 5800X. I had 2x8gb ram @ 2666 mhz. Then while playing certain games, the PC would just randomly power off. It took LOTS of trouble shooting till I found out that the ram speed was causing it.

I could easily reproduce the issue by running MemTestX86.

I purchased a new ram kit 2x16 @ 3200 and saw no improvement in speed/stability

The only way to make MemTestX86 not result in a poweroff was to set the ram to 1866mhz.

Whats interesting about this post, my motherboard is nearly identical: ASRock A320M-HDV R4.0

When upgrading the CPU, I first had to upgrade the bios, so they both happened essentially at the same time. Old CPU was sold on Ebay.

Through MemTestX86 tests I see the following:
2x16gb @2400mhz+ shuts down in less than a minute
2x16gb @2133mhz shuts down in about 10 minutes
2x16gb @1866mhz doesn't shut down
1x16gb @3200mhz doesn't shut down

So I can either do single stick of ram @ 3200mhz or 2 sticks @ 1866mhz (2 @ 1866mhz is better and I need 32gb ram anyway)

I've tried enabling/disabling XMP and playing with lots of settings to no luck. Tried the ram at 1.35v it supports.

I am really interested if this is a motherboard or CPU issue.

HW Setup:

• CPU: Ryzen 5800x
• CPU Cooler: Thermalright Assassin King 120 SE
• Motherboard: ASRock A320M-HDV R4.0
• Ram: 2x16gb @3200 GSkill Ripjaws DDR4 F4-3200C16D-32GVK
• GPU: ASRock RX 7600
• PSU: 850w

Well listen, my b550-a pro arrived but im waiting for an atx case cause this new one is an atx, so its gonna be around a week till i put it all together, ill let you know if thats what solved my problem, but considering you have a better psu and ram kit, yet you have the same symptoms, it’s probably that shitty asrock mobo thats causing the issue for the both of us. Also thanks for letting me know about the fact that 1866 doesn’t cause shutdowns, cause i still haven’t tried it yet, i haven’t tried anything below default speeds, maybe 2133 only but it used to make it shutdown regardless. i’ll give it a shot and see if it runs like that without shutting down at least for the time being. If that doesn’t solve it, i guess we’re both looking at a faulty cpu, but i honestly hope that’s not it.

 

[chrcoluk]

Default XMP can for sure not be stable, I have never been able to run "any" ram at XMP speeds on my AMD platform. I havent always been able to do it on Intel either. If the ram works at spec'd CPU/board speeds then nothing is faulty, anything above that is silicon lottery territory.

That official spec can be quite low as well, e.g. on my b450 pro 4 with 4 dimms, its only rated for 1866mhz (less than Jedec) on Zen 1.

XMP even though factory supported by dimm manufacturers is an overclock.

 

[stinnergfx]

Default XMP can for sure not be stable, I have never been able to run "any" ram at XMP speeds on my AMD platform. I havent always been able to do it on Intel either. If the ram works at spec'd CPU/board speeds then nothing is faulty, anything above that is silicon lottery territory.

XMP even though factory supported by dimm manufacturers is an overclock.

Youre missing the point brother, we’re talking about jedec speeds, not xmp, it shuts down even on the default 2400mhz, which the ram is rated for, even with the supposed 3200 that it’s “capable” of running at on an xmp profile. we have to practically underclock it for it to even be stable, the lowest i’ve gone is 2133mhz and i still got shutdowns on memory tests

 

[senex]

Put some cooling on the vrms.

I thought of this. I even temporarily switched my CPU cooler for a down draft one to cool off the VRMs. But that made things WORSE somehow... and being worse helped me isolate the issue to memory speed.

MemTestX86 is not hard on the VRMs or even the CPU. Its just hard on the ram (and related). And ram speeds affect the shut off.

I wish I knew what was responsible for seeing some thing wrong and triggering a power off.

But I look forward to hearing about the motherboard swap result

 

[stinnergfx]

I thought of this. I even temporarily switched my CPU cooler for a down draft one to cool off the VRMs. But that made things WORSE somehow... and being worse helped me isolate the issue to memory speed.

MemTestX86 is not hard on the VRMs or even the CPU. Its just hard on the ram (and related). And ram speeds affect the shut off.

I wish I knew what was responsible for seeing some thing wrong and triggering a power off.

But I look forward to hearing about the motherboard swap result

Trust me, i did that to no avail. logged all the temps and voltages right before the shutdown and i saw nothing that could give me a clear insight. i’d hate for it to be a cpu issue, RMA-ing it would be a giant hassle, but if the mobo doesn’t solve it, that’s the only thing left. I’ll let you know if the mobo fixes my issue once everything arrives.

P.S. just tried running it at 1866, still shuts off smh

 

[Zach_01]

I have the same issue. I upgraded from a Ryzen 2700(x?) to a Ryzen 5800X. I had 2x8gb ram @ 2666 mhz. Then while playing certain games, the PC would just randomly power off. It took LOTS of trouble shooting till I found out that the ram speed was causing it.

I could easily reproduce the issue by running MemTestX86.

I purchased a new ram kit 2x16 @ 3200 and saw no improvement in speed/stability

The only way to make MemTestX86 not result in a poweroff was to set the ram to 1866mhz.

Whats interesting about this post, my motherboard is nearly identical: ASRock A320M-HDV R4.0

When upgrading the CPU, I first had to upgrade the bios, so they both happened essentially at the same time. Old CPU was sold on Ebay.

Through MemTestX86 tests I see the following:
2x16gb @2400mhz+ shuts down in less than a minute
2x16gb @2133mhz shuts down in about 10 minutes
2x16gb @1866mhz doesn't shut down
1x16gb @3200mhz doesn't shut down

So I can either do single stick of ram @ 3200mhz or 2 sticks @ 1866mhz (2 @ 1866mhz is better and I need 32gb ram anyway)

I've tried enabling/disabling XMP and playing with lots of settings to no luck. Tried the ram at 1.35v it supports.

I am really interested if this is a motherboard or CPU issue.

HW Setup:

• CPU: Ryzen 5800x
• CPU Cooler: Thermalright Assassin King 120 SE
• Motherboard: ASRock A320M-HDV R4.0
• Ram: 2x16gb @3200 GSkill Ripjaws DDR4 F4-3200C16D-32GVK
• GPU: ASRock RX 7600
• PSU: 850w

Your board is most likely weak from VRM perspective and the 5800X has higher requirements than the 5600
You should try to cool VRM with small heatsinks, although Im not sure this will work.

A320 chipset based boards are not meant for high-end CPUs like the 5800X which has exactly the same power requirements with 5900X/5950X

Maybe try to put some of these



...on VRM

Those on the left are for CPU cores and the most stressed

 

[chrcoluk]

Youre missing the point brother, we’re talking about jedec speeds, not xmp, it shuts down even on the default 2400mhz, which the ram is rated for, even with the supposed 3200 that it’s “capable” of running at on an xmp profile. we have to practically underclock it for it to even be stable, the lowest i’ve gone is 2133mhz and i still got shutdowns on memory tests

I thought I read a post where it said the issues arent there at jedec, I guess I misread something.

But if jedec isnt even stable, I wouldnt be trying XMP, I do see multiple posts where you mention XMP profiles.

Try 1866, its a good idea I think to see if it can be mitigated via clock speed adjustments.

 

[stinnergfx]

I thought I read a post where it said the issues arent there at jedec, I guess I misread something.

But if jedec isnt even stable, I wouldnt be trying XMP, I do see multiple posts where you mention XMP profiles.

Try 1866, it’s a good idea I think to see if it can be mitigated via clock speed adjustments.

i mean yeah, i mentioned them in the context of saying that it makes it a lot more unstable to the point where it might not even post, to try and atleast give someone an idea of what could potentially be the issue if u get me cause i’m not too knowledgeable about it myself.

I just ran a memory test earlier on 1866mhz, it still shuts off after like 20-25 seconds, on higher speeds it tends to shut off way quicker, something like 2400 makes it crash in like 8 seconds or less