Seagate Offers Firmware Fix for All Problematic Barracuda 7200.11 Hard Drives

nemesis.ie · Jan 18, 2009

Did anyone find out what are the affected (and fixed) FW revisions?

selway89 · Jan 18, 2009

Sorry to say this but what a diabolical website and service.
I haven't registered before so naturally I set up an account so I can email someone who will give me the update. Great all for doing that.

But why when I have tried 2 different emails and other combinations etc does it not let me login.
I have tried IE and FF.
I have yet to recieve an email on the accounts I have tried to use. I have tried lost password and that is no use.

If this is considered a large scale problem (which I would consider it as) do they not publish the updates without having to contact them and signup etc. Makes far more sense.
I have to try keep backups of my precious data and hope the drive does not conk out on me!

I think this will be my last Seagate drive!

Rant over

DaJMasta · Jan 19, 2009

kenkickr said:
Looks like there are two methods. You can call them @ 1-800-SEAGATE (1 800 732-4283) and give them either/both the Part Number and Serial Number so they can properly assist you. The other method is by email here,http://www.seagate.com/www/en-us/about/contact_us/ and select Technical support, and again you must give them the part number and serial number.

There are two ways to get the Part and Serial number. Pull the drive out and you should see a P/N and S/N, this is what you are looking for. The other method is to boot from a Seatools CD, the one for DOS http://www.seagate.com/www/en-us/support/downloads/seatools, and it will list the part number and serial number.

The kicker is, there is no way to update the firmware preemptively. You have to wait for the drive to fail before sending it in, or send it in now and be without/risk your data now. Hopefully my drive won't be affected, as it is the only one in my system and I'd rather not do without it for a while.

newtekie1 · Jan 19, 2009

DaJMasta said:
The kicker is, there is no way to update the firmware preemptively. You have to wait for the drive to fail before sending it in, or send it in now and be without/risk your data now. Hopefully my drive won't be affected, as it is the only one in my system and I'd rather not do without it for a while.

If your drive is affected, they email you the link to the update, and you can apply it before you even notice the drive has a problem. You don't have to wait for the drive to start to fail, and you don't have to send them the drive. So, yes, there is a way to update the firmware preemptively.

nemesis.ie said:
Did anyone find out what are the affected (and fixed) FW revisions?

I believe firmware revisions SD19 and earlier are affect. At least that is on the 1.5TB drives.

Sapientwolf · Jan 19, 2009

I wish I had known this sooner, I had two 500GB 7200.11 drives crap out on me. One did it right away, the other did it 4-5 months later. I bought 2 500GB WD drives instead.

EarlZ · Jan 19, 2009

For a drive that is more expensive than WD, this is surely a big mess up

wiak · Jan 19, 2009

other reason you guys should do backup of your documents folder and pictures folder

DaJMasta · Jan 19, 2009

newtekie1 said:
If your drive is affected, they email you the link to the update, and you can apply it before you even notice the drive has a problem. You don't have to wait for the drive to start to fail, and you don't have to send them the drive. So, yes, there is a way to update the firmware preemptively.

Awesome, I didn't get that from the first read.

Though I registered at their site to contact their email support a few hours ago, still no confirmation and my user ID doesn't work yet.

buggalugs · Jan 19, 2009

Ye Seagate is noobs.

Melvis · Jan 19, 2009

O crap i have one of those HDD's the 500GB one, but its a few months old now (3-4), would i be in trouble? or is it only effecting more recent HDD's?

I already had to replace that 500GB^ before because the first one i got was getting load and getting a grinding noise.

I think ill be going back to WD next time for my next comp.

qwerty_lesh · Jan 19, 2009

Would be nice if the serial check page was up :eek:

wiak · Jan 19, 2009

Seagate Barracuda 7200.11
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS
Download: http://support.seagate.com/firmware/MooseDT-32MB-SD1A.ISO
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207951

Seagate Barracuda 7200.11
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS
In Validation*
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207957

Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS
In Validation*
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207963

DiamondMax 22
STM3500320AS
STM3750330AS
STM31000340AS
STM31000333AS
Download: http://support.seagate.com/firmware/MooseDT-32MB-MX1A.ISO
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207969

DiamondMax 22
STM31000334AS
STM3320614AS
STM3160813AS
In Validation*
More info: http://seagate.custkb.com/seagate/crm/self...sp?DocId=207975

H82LUZ73 · Jan 19, 2009

I have this model ST3500320AS with SD15 but it is like from last April,Should I update the firmware?

2wicked · Jan 19, 2009

I have a DiamondMax 22 STM31000340AS
and when I try to flash it I get an error that it's not a seagate lol

selway89 · Jan 19, 2009

Thanks for the links wiak!

Burnt the CD and booted etc, scanned for devices and my drive were there. Hit "D" to flash my model, then after abit it says device not found or something along those lines, expected "my drive number"

I'm really un-happy with Seagate at the moment!

2wicked · Jan 19, 2009

selway89 said:
Thanks for the links wiak!

Burnt the CD and booted etc, scanned for devices and my drive were there. Hit "D" to flash my model, then after abit it says device not found or something along those lines, expected "my drive number"

I'm really un-happy with Seagate at the moment!

Everyone in the seagate forums seems to have the same issues with the firmware update.

fafa21 · Jan 19, 2009

im allso having the same problem this is total bs im never buying from seagate again

H82LUZ73 · Jan 19, 2009

When you boot it says -303 drives why they all seem the same to me with sd15,Would 303 not be newer then the -300 models being sold?Even though the numbers are lower.Its ok just took my Vista install off one of my drives and using it for drive D now and the st3500320 AS is not connected or plugged in for power....waiting for the firmware for -303 models.

djisas · Jan 19, 2009

i just checked my 2 320 cudas, the old has the sd11 firmware, while the new has the sd22, the new one might be safe while the old might suffer the same fate if i have luck, if it fails ill just get a new one from the store and ill have my data backed up previously, not that i had lost anything important, it just pissed me off when it happened...

qwerty_lesh · Jan 20, 2009

the firmware only fixed problematic 1tb drives ending with p/n - 303
that same firmware actually bricks 500gb drives, plus probably other capacities.
They pulled it from the site for 'verficitaion' :nutkick:

It turns out it was actually the second firmware seagate had offered for the 7200.11
and according to the forums over there, they do have newer firmware past the SD1A (which is the one they had offered) (first one was under 1mb second was 1.6 somthing)

Good work seagate, youve just flushed your reputation down the toilet.

oily_17 · Jan 20, 2009

Yeah just a warning to anyone with the SD1A firmware that has not flashed it yet...you may want to take a read here before doing so.

http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=5625&view=by_date_ascending&page=1

debate11 · Mar 1, 2011

oily_17 said:
Yeah just a warning to anyone with the SD1A firmware that has not flashed it yet...you may want to take a read here before doing so.

http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=5625&view=by_date_ascending&page=1

Es una pena que una empresa de la trayectoria de seagate haya llegado tan bajo. Dos años ya hacen que continuamos con el problema del firmware...

La unica solucion que encontre hasta el momento es la de llamar a empresas de recuperacion como OnRetrieval, Onrescue, Ontrack, entre otras para que nos recuperen los datos.

Esto es debido a que la garantia de Seagate no cubre los datos, solo el dispositivo...

Veremos que final tiene este tema.

Saludos

yogurt_21 · Mar 1, 2011

2 year old thread necromancy and then responding in a foreign langauge fail.

Completely Bonkers · Mar 1, 2011

Well you are doing half the bumping :slap:

hehe

Actually, I found this bump useful. I also had a .11 drive. Was problematic. This is the first I heard of a firmware fix/update. And if I find an old .11 in the drawer, old PC, or NAS, (hey wait, was that my problematic linkstation? Hmmm...)

But my -ve experience with that drive encouraged me to jump off Seagate and try Samsung which I would otherwise never have bought for a HDD. And now I'm very happy with Samsung, both F1s and 2.5" drives, and buy them by choice.

Mr McC · Mar 2, 2011

debate11 said:
Es una pena que una empresa de la trayectoria de seagate haya llegado tan bajo. Dos años ya hacen que continuamos con el problema del firmware...

La unica solucion que encontre hasta el momento es la de llamar a empresas de recuperacion como OnRetrieval, Onrescue, Ontrack, entre otras para que nos recuperen los datos.

Esto es debido a que la garantia de Seagate no cubre los datos, solo el dispositivo...

Veremos que final tiene este tema.

Saludos

"It is a shame that a company of Seagate's standing has fallen so low. Two years and we still have the firmware problem...

The only solution that I have found, to date, is to phone recovery companies such as OnRetrieval, Onrescue, Ontrack, amongst others, to have them retrieve the data.

This is due to the fact that Seagate's guarantee doesn't cover the data, only the device...

We'll see how this issue turns out.

Cheers"

I know how it turned out for me: swapped for a Samsung and haven't looked back.

System Name	"Run of the mill" (except GPU)
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Seagate Offers Firmware Fix for All Problematic Barracuda 7200.11 Hard Drives

nemesis.ie

selway89

DaJMasta

newtekie1

Semi-Retired Folder

Sapientwolf

New Member

EarlZ

New Member

wiak

DaJMasta

buggalugs

Melvis

qwerty_lesh

wiak

H82LUZ73

2wicked

selway89

2wicked

fafa21

New Member

H82LUZ73

djisas

qwerty_lesh

oily_17

debate11

New Member

yogurt_21

Completely Bonkers

New Member

Mr McC

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Keyboard	same
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Software	Windows 7 64-bit