I really dont care about that
I send my product where i bought it, 2 days till it comes there, 1 day test time, 2 days back.
Asus own support used 6 weeks per rma as comparison.
WDC direct uses 3 weeks, from CANADA to norway.
We have the great law, if a shop sold you it, they do the service, no matter what, you should only commit to dealing with the retailer/e-tailer.
It's the best law there is ever, No issues with companies with bad rma.
Sapphire has one of the lowest RMA rates, wouldnt say thats bad quality.