Intel Steps into Alleged Counterfeit Core i7 920 Sale Issue

[HookeyStreet]

LMAO @ those fakes. They arent even good ones I would expect a full refund or replacement and a little extra for my time being wasted

What if some n00b actually stuck that, what looks like a piece of lead, onto his motherboard LMFAO

 

[yogurt_21]

yeah I think newegg is handling the situation well, but the demo boxes lie (whther or not it originated form newegg) will cost them. I work in online education and yes customers can get peeved by an outage but they are actually very understanding "these things happen" they tell me. That is until they are lied to. Once the lie is there whether or not intentional they become irate lose trust and begin looking at doing business elswhere. Wehther or not I was told by programmign that the outage would only last another hour I never tell the customers that. Why? because if they're wrong and it lasts 2 I've violated the trust of the customers and lied to them. I'm only pasisng on what I've been told but all the same I've lied to the customers.

this is where the big issue is. Newegg should never have passed on that little nugget. The email should simply have read "We are still investigating the problem with the I7 920 cpu's for batch/shipment number XYZ. While we continue to investigate we are offering refunds or replacemnts for anyone who recieved and I7 920 for that batch/shipment number."

This avoids blaming the wrong person or telling the customers incorrect information. That way when Intel sends out an announcement, newegg doesn't look like a jack ass.

 

[newtekie1]

LMAO @ those fakes. They arent even good ones I would expect a full refund or replacement and a little extra for my time being wasted

What if some n00b actually stuck that, what looks like a piece of lead, onto his motherboard LMFAO

Read the thread, they are overnighting replacements to all the customers.

And anyone that would fall for this shouldn't be installing their own processor, as said before.

yeah I think newegg is handling the situation well, but the demo boxes lie (whther or not it originated form newegg) will cost them. I work in online education and yes customers can get peeved by an outage but they are actually very understanding "these things happen" they tell me. That is until they are lied to. Once the lie is there whether or not intentional they become irate lose trust and begin looking at doing business elswhere. Wehther or not I was told by programmign that the outage would only last another hour I never tell the customers that. Why? because if they're wrong and it lasts 2 I've violated the trust of the customers and lied to them. I'm only pasisng on what I've been told but all the same I've lied to the customers.

this is where the big issue is. Newegg should never have passed on that little nugget. The email should simply have read "We are still investigating the problem with the I7 920 cpu's for batch/shipment number XYZ. While we continue to investigate we are offering refunds or replacemnts for anyone who recieved and I7 920 for that batch/shipment number."

This avoids blaming the wrong person or telling the customers incorrect information. That way when Intel sends out an announcement, newegg doesn't look like a jack ass.

I find that customers in general a pretty understanding, until lied to. However, they only tend to get peeved when the lie is something like "it will get to you tomorrow, and then it doesn't come for a week". When something like the newegg situation happens, they are pretty happy to believe anything they are told as long as they get what they paid for quickly.

 

[caleb]

If you were selling a product counterfeits of which would have cropped up, you would respond as well. This isn't about the theft.

Thats not even a counterfeit,Its a lame theft. It would be something worth mentioning in press if they would actually sell working CPU's with fake labels etc. not a pig in a poke. All Im wondering is why would a company as large as that even bother to react to a problem on such a tiny scale.

 

[DaedalusHelios]

Thats not even a counterfeit,Its a lame theft. It would be something worth mentioning in press if they would actually sell working CPU's with fake labels etc. not a pig in a poke. All Im wondering is why would a company as large as that even bother to react to a problem on such a tiny scale.

Because news travels fast in a country that has more online than anywhere else in the world.