Its no wonder BFG is out of graphics card business...
My experience w/ BFG was I had a card artifact on me less than 3 months after I bought it back in 2006. I thought "WTF? This is a brand new card and its doing that now?" Keep in mind this was my first PCI Express card on a newly built Core 2 machine, and I didn't have a backup PCI-E video card. So basically, I was dead in the water til I got a new card.
Like the fella below, after waiting for over an hour on hold to talk w/ someone in the RMA dept, and explain I had an artifacting card after only ~2 months of use, they agreed to send me a new video card, but not until AFTER I sent them the defective video card. However, they also stated it was going to take approx 7 to 10 business days for them to GET a new replacement card once mine arrived in house. I said "Say WHAT? You guys don't believe in FEDEX? Geez!" So I asked if they'd cross ship me a replacement card, provided I a) gave them a credit card number AND b) paid for the return shipping of my defective card, just so I wouldn't have to wait so long. And of course they said NO they could not do that. So I said ok, fine. I proceeded to RMA the defective card back to them, even paid like $8-10 bucks FedEx it back. However, the next day I waltzed into a local Best Buy and found a comparable video card on sale, except it was a PNY brand. About two weeks later, I did finally get the replacement card from BFG. But I never once used it b/c the PNY card I got as a replacement from Best Buy worked just fine, and still does to this day even.
Anyway, from that point forward I simply refused to ever buy any more BFG video cards. I use to think they were good cards, decent company. But that whole experience left me w/ a bad taste in my mouth, and that the company wouldn't bend over backwards to make a customer happy and get them up and running again as quickly as possible.
So I don't think it has that much to do w/ Nvidia or ATI. The way their RMA dept has treated me and others, it's no wonder they've failed and/or have gotten out of the graphics card business. Because I for one certainly won't ever buy a graphics card, power supply, or anything else from them. Simple as that. You make defective products and don't stand behind them, or your supposed "lifetime" warranties, and continue to f**k your customers over, and don't make an effort to try to make customers happy, well you ultimately lose customers as they did me in this case, and this ultimately translates into business dollars.
In my opinion, they made their own bed of thorns, so they can flat out belly up for all I care. Tit for tat.
Nuff said.
A little off topic but based on these experiences i cannot agree with above statement:
I have had nothing but negative experiences from BFG PSU/RMA dept. I owned a 550w psu and utilized the trade-up program to upgrade (which i thought was a great program on paper) and then after 4 weeks of waiting had to call 4 times and email several times to get the new PSU. After receiving the new PSU it failed in about a month. Had to RMA that PSU and after several weeks i had to call/email numerous times to inquire about delays. Still no PSU and it wasn't until i found a BFG rep on a forum that they sent my PSU out. BFG support/RMA process has been a nightmare in my experience.
. probly a 94/9500GT or something haha. Still runs solid at a decent overclock. BFG had respect from me, always buy them first when i can with nvidia cards. o well
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