Newegg Now Owned by Chinese Company

[64K]

I really have to agree with him. Shipping/Handling time at Amazon without Prime is stupid long. It is mainly the handling time, but I've had some long shipping times too when using the free option after $50. I think it would have been faster if they loaded it up on the back of a donkey let the donkey deliver it from Indianapolis.

True. You and @rtwjunkie are right. The free shipping after $49 order can take a while and there is a lack of communication about the processing and shipping of the order to the customer. I get the impression that Amazon has a hard time staffing their distribution centers because they don't pay enough and it attracts somewhat incompetent staff or short-termers that move along once they have found a better job (turnover).

 

[TRUELOVE95]

Almost all products are made in China. This just means cheaper prices. but of course the fear of "communism" is still high amongst the easy to brainwash.

 

[Nightmanager]

The thing is, NewEgg was founded by Fred Chang, a Taiwanese citizen. He and the other owners were ALWAYS Taiwan or Chinese nationals. The company has never been owned by Americans and never even employed many Americans.

Now, it's majority owned by a Chinese company. But the truth is it has always been owned and operated by Chinese. While Liason may have their own way of doing things, it just changes from one set of Chinese owners to a new set.

 

[Jetster]

I got no complaints about Newegg, or Amazon

 

[R-T-B]

Do better than that.

Nope, I am sorry. Just being a conduit to China does not change the ownership or where the support staff, hirees, warehouses, etc, are preferentially based. I will not "do better than that" because from a consumer perspective, I am correct.

Also, just being born in a foreign country does not make one unable to be "American." If the company was HQ'd in America and run by a citizen, that's enough for me.

 

[kn00tcn]

wow, all those weird boycott comments, you people are real jerks, why dont i boycott all your companies for taking away my local ones & putting a strain on the entertainment industry here

at the same time you dont boycott the incredibly sleazy pricing they have been doing for years, inflating during demand while the hardware companies get nothing extra

Mine at least, was not intended as racist. I just don't like seeing businesses leave my home country. I'm sure the Chinese feel the same.

Nope, I am sorry. Just being a conduit to China does not change the ownership or where the support staff, hirees, warehouses, etc, are preferentially based. I will not "do better than that" because from a consumer perspective, I am correct.

Also, just being born in a foreign country does not make one unable to be "American." If the company was HQ'd in America and run by a citizen, that's enough for me.

a bunch of chinese/taiwanese people doing business in north america doesnt exactly make them local, nor does a parent company make it an import

in fact serious business is international at this point (i didnt realize logitech is swiss until a few weeks ago!), i want all companies from all locations to be everywhere, the insecurities seem to come up from superpower citizens or tiny places that get taken over by superpower companies

it's not like it's logistically possible for the new owner to decide to somehow remove all or most local employees or HQ & restart it in asia

(then there are situations where a company is american, but most of the work is in asia or other poor areas, such as clothing/mining/manufacturing, on top of that the company proceeds to add a huge markup to fund their expensive marketing campaign & athlete spokesmen... how can anyone feel good about that? if a chinese company offers lots of local jobs then it's almost as good as a local company offering lots of local jobs... like some of those independent clothing ones that purposely stay in the country)

 

[R-T-B]

I do know that if mainland China was less... let's just call it "heavy handed" with companies under it's jurisdiction there'd probably be a lot less fear of it.

And I don't care if their "local" or not. I really only care that they are HQ'd here for legal and consumer protection reasons. That's fairly selfish I'll admit. Welcome to the free market.

 

[Casecutter]

You are 30 years late saying that. Move on already.

Not sure what you meant... there is not a Communist China?

 

[xkm1948]

Not sure what you meant... there is not a Communist China?

China is a totalitarian capitalist country run by the sons and daughters of first generation Chinese communist members. Yes they still use "communism" as sort of a tool for massive population mind control. Under the hood it is pure good old capitalism since the economy revolution by Deng Xiaoping in the early 1980s.

Communism is long dead. Even NK is more like a dictatorship instead of communism. It is just a way the elites use to control the mind of the easily manipulated masses who lacks independent thinking capability.

 

[rtwjunkie]

China is a totalitarian capitalist country run by the sons and daughters of first generation Chinese communist members. Yes they still use "communism" as sort of a tool for massive population mind control. Under the hood it is pure good old capitalism since the economy revolution by Deng Xiaoping in the early 1980s.

Communism is long dead. Even NK is more like a dictatorship instead of communism. It is just a way the elites use to control the mind of the easily manipulated masses who lacks independent thinking capability.

Then you too, Sir, have been duped. International Politics has long been my official field of study. Communism is not dead in China. They have allowed capitalistic "elements" to exist in their society purely as a capital producing element, so as to propel the country quickly into the forefront, so self-conscious were and still are its leaders about their "image". Totalitarianism may never have been part of true Communism, but it has been an element of every real world implementation of Communism. China has not given up on Communism at all.

 

[TheOne]

PCGamer has a new News article about this.

http://www.pcgamer.com/newegg-discusses-implications-of-pending-chinese-investment-deal/

First of all, the deal is for $263 million, not $2.63 billion, according to Merle McIntosh, SVP of Sales and Marketing at Newegg. That's seems surprisingly low to us considering its last reported revenue was $2.7 billion in 2013. Regardless, it's enough to make Liason Interactive the majority owner, if in fact the deal closes. McIntosh also reiterated that nothing is yet finalized, saying the deal is still in progress as it awaits regulatory approval.

A new majority owner from across the globe could signal a series of changes, and not necessarily for the better. Should you be worried? Not According to McIntosh, who says there won't be any change in management if and when the deal closes.

"While Liaison Interactive will own a majority stake in Newegg after the deal closes, it will be business as usual for us. Liaison has a track record of investing in companies and keeping management in place. The same will be true for Newegg. We will continue to put our customers first and provide the best selection and customer service for our tech-focused shoppers," McIntosh told PCGamer.

 

[dozenfury]

Newegg was incredible about 10-12 years ago and I turned on everyone I knew to them, buying stuff constantly. Over the years they went way downhill though to the point that I rarely still bought from them, and in the last few years they have been on the upswing and improving closer to where they were early on. They can be an excellent place to buy products and far better than Amazon in some cases. I have also had very positive experiences on Newegg with RMA's when needed.

At this point I usually check both Amazon and Newegg for computer products, and sometimes 1 or 2 other smaller but previously used and reliable sites for pricing. I could do without the crazy number of Newegg rebates. It's not Newegg's fault usually, but certain vendors put big rebates on everything they sell on Newegg, and it's a real roll of the dice ever actually getting your rebate even if perfectly submitted. So I have learned to consider the price without the rebate when comparing to other sellers.

Hopefully this change does not bring about negative results to one of my longtime and favorite e-tailers.

 

[Casecutter]

China is a totalitarian capitalist country

Call me when it has some inkling of being a Democratically Elected Free Market Capitalistic system

China has not given up on Communism at all.

Amen!

They've provided a rich class but it's only about remaining palatable to generations that are still aligning with communist party members, but they could take it away and imprison you and your family member no questions asked .

 

[D007]

Annnnd I'm never buying from newegg again...

 

[Jeffredo]

Newegg, Amazon, Jet.com, Superbiiz, NCIX, B&H - I shop all over the place. Lately I haven't used Newegg for anything but research.

 

[bf1singleplayersucksballs]

ill always be grateful to newegg for refunding me the shipping of my ref sapphire 8gb rx480(occed to 1365/2105, and yes im already getting memory errors in hwinfo, like 60in2hrs), which i brought in late july for msrp usd240 mind u. the price diff between standard and world eggsaver express was almost nothing, their mistake was giving me ups worldwide experdited(3-5days) even though i chose eggsaver express(2-3), being the principal'd money pincher i am, i asked for the diff between standard and express refunded, instead the lady(thk u Rella O'Connor...we'll bang ok?-commander sheppard) did the above. i then asked for tht 25usd paypal promo but she said thts only for us customers and tht was tht. oh yeah and tax free aint true, depends on the item and cost, cheaper means higher chance of being tax free. newegg prices are cheaper than my local etailer but the shipping makes it cost more in the end. apart from 1old book from amazon(liza's star wish) and halo figs from bigbadtoystore ive never brought anything tht shipped from overseas. fun fact if u get a refund on a game from the win10appstore u really do lose acess, a blue bluepopup will appear saying u refunded it. who else here sold their xbone after e3? why am i the only 1 who sees gears4 for the blurry mush it is? i installed g4 on a 2nd hdd, on 1 of the many times it bsod due to me testing overclocks, the whole game disappeared from the winapps folder, oddly reinstalling it on the 2nd hdd gives me a error code, but it installed on c drive just fine, too bad by tht time i already got my refund, ms customer support doesnt seem to realise i played many hours of the game using a different gamertag from the GT tht did the purchase, the lady just aplogised for how exicted i must hv been to play it only for the install to fail. so do tht, cause ull never know when ull need/want a refund

 

[remixedcat]

newegg "premier" is a joke... they charge more than amazon prime and they STILL CAN'T GET 2 DAY DELIVERY!!!! Most items I got from NEP were 5-7 biz days still!!! not worth having it.

 

[Jetster]

Isn't Amazon prime $100. Newegg premier is free for military, $30 is you have a student e mail address they have sales on the full price if you just wait. It doesn't give me two days delivery but it does give free shipping and they have accepted returns and paid shipping on item I did not end up needing, or items that were marked "no refund return only" they have given me a refund on a $550 GPU. I buy so much from them it pays for itself a few times over.

 

[rtwjunkie]

newegg "premier" is a joke... they charge more than amazon prime and they STILL CAN'T GET 2 DAY DELIVERY!!!! Most items I got from NEP were 5-7 biz days still!!! not worth having it.

I get 2 day all the time with Newegg Premier, many times within 24 hours if it's in their Memphis warehouse. And 1 return a year that they pay shipping for totally more than pays the cost, as well as the free shipping on purchases.

 

[Robert Bourgoin]

I was done buying from Newegg for awhile cause the warranty issue I had with them not following through with a computer gone bad under the extended warranty. fast to answer my call but slow to take corrective action. I wanted to just drop the extended warranty and fix it myself. They would not refund or complete the fix. So with this news , it's all over with me and Newegg. Amazon had been getting my business and will continue to do so.

 

[jboydgolfer]

I just had my first experience with the new owners of Newegg(if they are indeed in control now). On July 27 I ordered a copy of elder scrolls for Xbox one for my nephew and I paid in full for it as well as two day shipping.

Today I got an email confirming the cancellation of the order much to my surprise even though I never requested Its cancellation.(6 hours before its release mind You)

Newegg's solution to this issue, is to return the funds i used for the purchase, and for me to re-order it. But since i used a Gift card, i have to wait 2-3 business days, which if im lucky will have me ordering the game sometime early next week, instead of getting it 2day shipped on the 28th like it Should have been.(it releases on the 28th of this month aka tomorrow)

this is NOT how a company should treat a customer who until recently spent thousands every few months on theyre site.

so my options are to Re purchase the game, with more $$, or wait for the refund, and reorder it, or wait for the refund ,and buy it locally. Im choosing to wait for the refund, buy it locally to avoid any more BS from newegg, and spend the refunded gift balance, and never do business with newegg again.

Amazon looks like My new go to for all things online+shopping.

enjoy the new newegg. I for one, am NOT having an Eggcellent day.
sorry for the rant.

 

[rtwjunkie]

I just had my first experience with the new owners of Newegg(if they are indeed in control now). On July 27 I ordered a copy of elder scrolls for Xbox one for my nephew and I paid in full for it as well as two day shipping.

Today I got an email confirming the cancellation of the order much to my surprise even though I never requested Its cancellation.(6 hours before its release mind You)

Newegg's solution to this issue, is to return the funds i used for the purchase, and for me to re-order it. But since i used a Gift card, i have to wait 2-3 business days, which if im lucky will have me ordering the game sometime early next week, instead of getting it 2day shipped on the 28th like it Should have been.(it releases on the 28th of this month aka tomorrow)

this is NOT how a company should treat a customer who until recently spent thousands every few months on theyre site.

so my options are to Re purchase the game, with more $$, or wait for the refund, and reorder it, or wait for the refund ,and buy it locally. Im choosing to wait for the refund, buy it locally to avoid any more BS from newegg, and spend the refunded gift balance, and never do business with newegg again.

Amazon looks like My new go to for all things online+shopping.

enjoy the new newegg. I for one, am NOT having an Eggcellent day.
sorry for the rant.

I know it sucks, but that's not the new Newegg. They've always done the end-around like that with cancelled orders and re-orders.

 

[qubit]

Can it be worse? If you buy something between 1 November and 31 January you get hour long waits on hold. They charge 15% restock fees on just about everything. Some items can be returned for refund, some items replacement only. Sometimes your item ships next day, sometimes in three days. Sometimes they ship it on a Friday and send tracking but nothing actually ships until the next Tuesday. Fragile items ship in boxes too big with no foam or padding.

Amazon is the way to go. Some items are slower to get to Amazon but if you have a problem Amazon stands by it. Replacement, refund, anything - customer first. If you buy it you know exactly when it ships - same day or next day if you have Prime (and you even know which it will be before purchase). You get items in two days or next day for just a few bucks. If you need to speak with someone they are there instantly or in minutes.

I'm in the UK so don't shop at Newegg to comment, but I couldn't agree with you more about Amazon. Their customer service is second to none and therefore the go to place for everything. No wonder they're wiping the floor with the competition. Scan seem to be the only tech retailer who come close to this level of customer service.

 

[jaggerwild]

I know this is old but wanted to chime in on it,
Ordered a new board last week, I had the money in my PP account so I payed with it. Today I saw my package was left on the front porch, went down to get it and it wasn't there. long story short, not sure if it was on my PP acount but my address it shipped to was my old address. Soon as I realized it was my old address i went by my old place and there is my new motherboard............My last oder before that, New Egg was offering a free game with the SSD I purchased. Sinse I wanted and enjoy games i ordered it, of couse the game did not come and new Egg knew nothing of the free offer.

 

[Jetster]

I know this is old but wanted to chime in on it,
Ordered a new board last week, I had the money in my PP account so I payed with it. Today I saw my package was left on the front porch, went down to get it and it wasn't there. long story short, not sure if it was on my PP acount but my address it shipped to was my old address. Soon as I realized it was my old address i went by my old place and there is my new motherboard............My last oder before that, New Egg was offering a free game with the SSD I purchased. Sinse I wanted and enjoy games i ordered it, of couse the game did not come and new Egg knew nothing of the free offer.

Good thing you figured it out


Just this week I had two Newegg orders that the product was not as good as I thought so I did a review stating I wasn't happy. It was only a $15 item and a $5 item. Newegg refunded both with me not even asking, or requesting to return them. They gave me one $5 gift card and another $15 card to use in the future and I did not have to return the items