Raevenlord
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HP has gone and done it once again: they've re-issued a firmware update that locks printing for users who make use of non-original HP ink cartridges. This move by the company isn't new; in September 2016, they did just that, through a seemingly dormant "time bomb" implemented in new printers' firmware that stopped their operation should a non-original ink cartridge be detected. Businesses who were looking to save some money on expendables that are usually more expensive than liquid gold and who had started using non-original ink cartridges for their printers saw their activities on hold - and that likely costed them more than original cartridges ever would.
Later on, in October 2016, and facing considerable backlash due to its actions, HP reversed the built-in firmware lock with a software update that forced users to look up the appropriate software manually on HP's website and then install it on their printers. Original cartridge authentication is done through an original HP security chip, which is checked against security systems embedded on the printer so as to confirm the cartridge's authenticity. The company itself admitted that "A cloned product with an original HP security chip will work," and that "HP's dynamic security recognizes refilled and remanufactured supplies that contain the original HP security chip." HP apologized, at the time, for what it called "miscommunication" on their part. Their apology, however, has been thrown at the weeds by now; we here at TPU did say that users should "(...) remain wary of any eventual future update that might break non-original cartridge compatibility - again."
The firmware update was first spotted earlier this week and affects a number of OfficeJet models including the OfficeJet 6800, OfficeJet Pro 6200, 6800, 8600, and OfficeJet Pro X 400/500 series. According to German supplier Super Patronen, over 50 customers have reported problems using third-party ink. The problems are made clear by a pop-up window that claims the cartridges being used are damaged, suggesting users remove them and replace them with new ones. Further throwing some smoke into the mix, some users are reporting that having at least one HP-branded cartridge installed suppresses the error message.
Apparently, however, this isn't such a draconian situation as the original; a relatively simple fix to allow continued use of cheaper cartridges is available, through the application of a specific firmware update that disables HP's Dynamic Security feature. The fix is provided by HP themselves, and is accompanied by documentation. This could simply be a case of a firmware bug that is bringing this issue up again - should we give HP the benefit of the doubt?
View at TechPowerUp Main Site
Later on, in October 2016, and facing considerable backlash due to its actions, HP reversed the built-in firmware lock with a software update that forced users to look up the appropriate software manually on HP's website and then install it on their printers. Original cartridge authentication is done through an original HP security chip, which is checked against security systems embedded on the printer so as to confirm the cartridge's authenticity. The company itself admitted that "A cloned product with an original HP security chip will work," and that "HP's dynamic security recognizes refilled and remanufactured supplies that contain the original HP security chip." HP apologized, at the time, for what it called "miscommunication" on their part. Their apology, however, has been thrown at the weeds by now; we here at TPU did say that users should "(...) remain wary of any eventual future update that might break non-original cartridge compatibility - again."
The firmware update was first spotted earlier this week and affects a number of OfficeJet models including the OfficeJet 6800, OfficeJet Pro 6200, 6800, 8600, and OfficeJet Pro X 400/500 series. According to German supplier Super Patronen, over 50 customers have reported problems using third-party ink. The problems are made clear by a pop-up window that claims the cartridges being used are damaged, suggesting users remove them and replace them with new ones. Further throwing some smoke into the mix, some users are reporting that having at least one HP-branded cartridge installed suppresses the error message.
Apparently, however, this isn't such a draconian situation as the original; a relatively simple fix to allow continued use of cheaper cartridges is available, through the application of a specific firmware update that disables HP's Dynamic Security feature. The fix is provided by HP themselves, and is accompanied by documentation. This could simply be a case of a firmware bug that is bringing this issue up again - should we give HP the benefit of the doubt?
View at TechPowerUp Main Site
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