NVIDIA GeForce 397.31 WHQL Drivers Put GTX 1060-Powered Systems Into Endless Restart Loop

Chino · Apr 26, 2018

NVIDIA released their latest GeForce 397.31 WHQL drivers yesterday. The new 397.31 drivers came game-ready for recently released titles BattleTech and Frostpunk while also provided support for features like NVIDIA RTX and Vulkan 1.1. However, numerous GTX 1060 owners have reported on the official NVIDIA forums that they were unable to complete the installation of the 397.31 drivers. Users were prompted to restart their systems to complete the installation process, but once they have done so, they were presented with the exact screen over and over again putting their systems into an endless restart loop. While NVIDIA is investigating the bug, GTX 1060 owners are encouraged to roll back to a previous version of the drivers as a stop-gap solution. The workaround consists of rebooting the affected system in safe mode and running Display Driver Uninstaller (DDU) to completely remove the 397.31 drivers. Users can then proceed to install the previous 391.35 drivers normally.

View at TechPowerUp Main Site

Gasaraki · Apr 26, 2018

Nice... Weird that it only affects the 1060 when the "whole" 10xx line is using the same architecture.

ironwolf · Apr 26, 2018

There were mentions of at least one 1080 user having issues, not sure how true/confirmed that was.

Dave65 · Apr 26, 2018

Nvidia to busy counting money to put out good drivers, sheesh, get real folks. :laugh:

ironwolf · Apr 26, 2018

Dave65 said:
Nvidia to busy counting money to put out good drivers, sheesh, get real folks.

That or they are too busy nuking the GPP haters. :laugh:

T4C Fantasy · Apr 26, 2018

Gasaraki said:
Nice... Weird that it only affects the 1060 when the "whole" 10xx line is using the same architecture.

they all have different device IDs

very easy to screw them up xD opps 1c03 was stringed wrong... (1060 6GB)

ASOT · Apr 26, 2018

Reasons why wait 1-2 week after release...is to make sure all OK!

kastriot · Apr 26, 2018

Shit happens..

mcraygsx · Apr 26, 2018

This should've been reported during Beta. I would love for nVidia to refresh/redesign UI for Control Panel. Hoping to see something new with Version 400 drivers for VOLTA based GPU's soon.

MasterInvader · Apr 26, 2018

Running my 2º system with a Asus 1060 Dual OC and 0 problems on the installation and games...

FreedomEclipse · Apr 26, 2018

I mean its not like AMD havent had their fair share of borked drivers. Lets not forget the bigger picture here. Both camps have been guilty of letting bugs slip through QC at one point or another.

silentbogo · Apr 26, 2018

GTX1060 6GB, Windows 10 no issues.

Chino said:
Users were prompted to restart their systems to complete the installation process, but once they have done so, they were presented with the exact screen over and over again putting their systems into an endless restart loop.

I'm always selecting a checkbox "Perform Clean Install" in GFE, and was never asked to reboot my PC to complete the installation process. I can make an educated guess that the above issues were observed only Windows 7 PCs.

ssdpro · Apr 26, 2018

Things like this expose what small operations some of our tech comes from. We all envision complicated labs with armies of engineers. Sometimes it is just a couple guys with a couple cards and it's hanging by a thread. I mean seriously, not one 1060 was tested with this new package? At this point I am curious if the bug is on the NVIDIA side or the MS side. Seems fishy that only 1060s would be affected by the same driver package. My 1070 is fine.

Sp33d Junki3 · Apr 26, 2018

Have 2 GTX1060 on Win without driver install or restart issues.
Same goes with GTX1070 system.
Nvidia likely tested this, but it is end user most times in their system that would cause this.

BiggieShady · Apr 26, 2018

springs113 · Apr 26, 2018

This is why I always wait to install updates...glad I didn't cause that is my daily driver.

trog100 · Apr 26, 2018

i dont bother with the "must install the latest drivers as soon as they come out ritual" if the ones you have installed are working fine why bother..

trog

Arctucas · Apr 26, 2018

It warms the cockles of my heart to see nVIDIA adopting Microsoft's policy of 'If it ain't broke, fix it 'til it is'.

CandymanGR · Apr 26, 2018

I would guess this affects only Win7 systems?
I have also noticed several strange behaviours in some of my clients Win7 systems recently. Maybe some new Win7 update is conflicting with something else, i dont know..
Maybe the drivers are not the real culprit here, if that is the case.

P.S. Win10, GTX 1060, zero problems so far.

John Naylor · Apr 26, 2018

Is the problem what happens after you install the driver from the nVidia website ... or is it like we have seen so many times in the past, when Windows update reinstalls it ? Have to ask me son if he had any issues.

Tomgang · Apr 26, 2018

I been on nvidia since gtx 285 where the card to get and since 5 different nvidia gen cards and yes a very few drivers had give me some problems but that is maybe like 5-6 driver over a period of 9-10 years and that is not in my opinion so bad.

For the most nvidia drivers works great for me. Havent tryed the latest driver yet throw.

eidairaman1 · Apr 26, 2018

FreedomEclipse said:
I mean its not like AMD havent had their fair share of borked drivers. Lets not forget the bigger picture here. Both camps have been guilty of letting bugs slip through QC at one point or another.

Yet is strange people in here try to minimize the impact these drivers are causing problems but everyone loses their friggin mind when AMD has a goof.

Tomgang said:
I been on nvidia since gtx 285 where the card to get and since 5 different nvidia gen cards and yes a very few drivers had give me some problems but that is maybe like 5-6 driver over a period of 9-10 years and that is not in my opinion so bad.

For the most nvidia drivers works great for me. Havent tryed the latest driver yet throw.

It's been that way for me Except i use Mint Green Arrow=now the Red Arrow

Valantar · Apr 26, 2018

Fun that these are WHQL certified.

Also, I thought AMD was the only one that ever screwed up a driver. Hm. Almost as if these companies are pretty equal in some aspects. How odd.

R-T-B · Apr 26, 2018

eidairaman1 said:
Yet is strange people in here try to minimize the impact these drivers are causing problems but everyone loses their friggin mind when AMD has a goof.

Don't kid yourself. Certain people lose their mind everytime anyone has a goof.

eidairaman1 · Apr 26, 2018

R-T-B said:
Don't kid yourself. Certain people lose their mind everytime anyone has a goof.

I only try to help users anymore, no matter if they use the Chartreuse Green Eye or Mint Green/Red Arrow, or the Blue Oval.

System Name	Unimatrix
Processor	Intel i9-9900K @ 5.0GHz
Motherboard	ASRock x390 Taichi Ultimate
Cooling	Custom Loop
Memory	32GB GSkill TridentZ RGB DDR4 @ 3400MHz 14-14-14-32
Video Card(s)	EVGA 2080 with Heatkiller Water Block
Storage	2x Samsung 960 Pro 512GB M.2 SSD in RAID 0, 1x WD Blue 1TB M.2 SSD
Display(s)	Alienware 34" Ultrawide 3440x1440
Case	CoolerMaster P500M Mesh
Power Supply	Seasonic Prime Titanium 850W
Keyboard	Corsair K75
Benchmark Scores	Really Really High

System Name	Daves
Processor	AMD Ryzen 3900x
Motherboard	AsRock X570 Taichi
Cooling	Enermax LIQMAX III 360
Memory	32 GiG Team Group B Die 3600
Video Card(s)	Powercolor 5700 xt Red Devil
Storage	Crucial MX 500 SSD and Intel P660 NVME 2TB for games
Display(s)	Acer 144htz 27in. 2560x1440
Case	Phanteks P600S
Audio Device(s)	N/A
Power Supply	Corsair RM 750
Mouse	EVGA
Keyboard	Corsair Strafe
Software	Windows 10 Pro

System Name	Whaaaat Kiiiiiiid!
Processor	Intel Core i9-12900K @ Default
Motherboard	Gigabyte Z690 AORUS Elite AX
Cooling	Corsair H150i AIO Cooler
Memory	Corsair Dominator Platinum 32GB DDR4-3200
Video Card(s)	EVGA GeForce RTX 3080 FTW3 ULTRA @ Default
Storage	Samsung 970 PRO 512GB + Crucial MX500 2TB x3 + Crucial MX500 4TB + Samsung 980 PRO 1TB
Display(s)	27" LG 27MU67-B 4K, + 27" Acer Predator XB271HU 1440P
Case	Thermaltake Core X9 Snow
Audio Device(s)	Logitech G935 Headset
Power Supply	SeaSonic Platinum 1050W Snow Silent
Mouse	Logitech G903 Lightspeed
Keyboard	Logitech G915
Software	Windows 11 Pro
Benchmark Scores	FFXV: 19329

System Name	AMD
Processor	AMD Ryzen™ 5 3600
Motherboard	B550M AORUS ELITE V1.3
Cooling	Deepcool AK500S
Memory	CORSAIR LPX 32GB DDR4 3200 CL16 B-die
Video Card(s)	PULSE AMD Radeon™ RX 6600
Storage	Samsung 980 PRO 1TB PCI Express 4.0 x4 M.2 & Seagate 2TB ST2000DM008-2UB102
Display(s)	OMEN 25i 165Hz DisplayHDR 400
Case	MATREXX 40 3FS
Audio Device(s)	Realtek® ALC1200 Codec \| Logitech Z533
Power Supply	SEASONIC FOCUS GX 650 W
Mouse	Aqirys Orion
Keyboard	Logitech G910
VR HMD	N/A Skip
Software	W11 Pro x64
Benchmark Scores	XXX

System Name	My PC
Processor	4670K@4.4GHz
Motherboard	Gryphon Z87
Cooling	CM 212
Memory	2x8GB+2x4GB @2400GHz
Video Card(s)	XFX Radeon RX 580 GTS Black Edition 1425MHz OC+, 8GB
Storage	Intel 530 SSD 480GB + Intel 510 SSD 120GB + 2x500GB hdd raid 1
Display(s)	HP envy 32 1440p
Case	CM Mastercase 5
Audio Device(s)	Sbz ZXR
Power Supply	Antec 620W
Mouse	G502
Keyboard	G910
Software	Win 10 pro

NVIDIA GeForce 397.31 WHQL Drivers Put GTX 1060-Powered Systems Into Endless Restart Loop

Chino

Gasaraki

ironwolf

Dave65

ironwolf

T4C Fantasy

CPU & GPU DB Maintainer

ASOT

kastriot

mcraygsx

MasterInvader

FreedomEclipse

~Technological Technocrat~

silentbogo

Moderator

ssdpro

Sp33d Junki3

BiggieShady

springs113

trog100

Arctucas

CandymanGR

John Naylor

Tomgang

eidairaman1

The Exiled Airman

Valantar

R-T-B

eidairaman1

The Exiled Airman

Processor	Intel 7700K 5.1Ghz (Intel advised me not to OC this CPU)
Motherboard	Asus Maximus IX Code
Cooling	Corsair Hydro H115i Platinum
Memory	48GB G.Skill TridentZ DDR4 3200 Dual Channel (2x16 & 2x8)
Video Card(s)	nVIDIA Titan XP (Overclocks like a champ but stock performance is enough)
Storage	Intel 760p 2280 2TB
Display(s)	MSI Optix MPG27CQ Black 27" 1ms 144hz
Case	Thermaltake View 71
Power Supply	EVGA SuperNova 1000 Platinum2
Mouse	Corsair M65 Pro (not recommded, I am on my second mouse with same defect)
Software	Windows 10 Enterprise 1803
Benchmark Scores	Yes I am Intel fanboy that is my benchmark score.

System Name	GameRig / Server
Processor	Ryzen 5800X3D / Threadripper 2920X
Motherboard	ROG Strix X570-E / ROG Zenith Extreme
Cooling	Dual OCCOOL 360 XT45 / Single EK 360 KIT
Memory	Trident Z 16GB / Trident Z 32GB 3600MHz
Video Card(s)	RTX 3080 / Quadro P2000
Storage	WD Black SN770 2TB / WD Re 12TB SAS
Display(s)	LG 34" UltraWide 34GN850-B / Samsung CF391
Case	Corsair Obsidian 800D / 700
Audio Device(s)	Onboard / Onboard
Power Supply	Corsair HX1000i / HX850
Software	Win11Pro x64 / Vmware vSphere
Benchmark Scores	420 6969.....

System Name	WorkInProgress
Processor	AMD 7800X3D
Motherboard	MSI X670E GAMING PLUS
Cooling	Thermalright AM5 Contact Frame + Phantom Spirit 120SE
Memory	2x32GB G.Skill Trident Z5 NEO DDR5 6000 CL32-38-38-96
Video Card(s)	Asus Dual Radeon™ RX 6700 XT OC Edition
Storage	WD SN770 1TB (Boot)\|1x WD SN850X 8TB (Gaming) \| 2x2TB WD SN770\| 2x2TB+2x4TB Crucial BX500
Display(s)	LG GP850-B
Case	Corsair 760T (White) {1xCorsair ML120 Pro\|5xML140 Pro}
Audio Device(s)	Yamaha RX-V573\|Speakers: JBL Control One\|Auna 300-CN\|Wharfedale Diamond SW150
Power Supply	Seasonic Focus GX-850 80+ GOLD
Mouse	Logitech G502 X
Keyboard	Duckyshine Dead LED(s) III
Software	Windows 11 Home
Benchmark Scores	ლ(ಠ益ಠ)ლ

System Name	WS#1337
Processor	Ryzen 7 5700X3D
Motherboard	ASUS X570-PLUS TUF Gaming
Cooling	Xigmatek Scylla 240mm AIO
Memory	64GB DDR4-3600(4x16)
Video Card(s)	MSI RTX 3070 Gaming X Trio
Storage	ADATA Legend 2TB
Display(s)	Samsung Viewfinity Ultra S6 (34" UW)
Case	ghetto CM Cosmos RC-1000
Audio Device(s)	ALC1220
Power Supply	SeaSonic SSR-550FX (80+ GOLD)
Mouse	Logitech G603
Keyboard	Modecom Volcano Blade (Kailh choc LP)
VR HMD	Google dreamview headset(aka fancy cardboard)
Software	Windows 11, Ubuntu 24.04 LTS

Processor	AMD 1700X
Motherboard	Crosshair VI Hero
Memory	F4-3200C14D-16GFX
Video Card(s)	GTX 1070
Storage	960 Pro
Display(s)	PG279Q
Case	HAF X
Power Supply	Silencer MK III 850
Mouse	Logitech G700s
Keyboard	Logitech G105
Software	Windows 10

Processor	i5-13500
Motherboard	MSI MAG B760 Tomahawk WiFi DDR4
Cooling	Thermalright Peerless Assassin 120 White
Memory	Corsair Vengeance LPX 4x8GB 3200
Video Card(s)	EVGA RTX3060 12GB
Storage	250GB NVME (main) 1TB SSD (Game) 1TB HDD (Storage) 2TB HDD (ext Backup)
Display(s)	Benq 27" GW2765 + Asus 27" VE278 + 55" Hisense
Case	Cougar MX600 White
Audio Device(s)	Audiotrack Prodigy Cube DAC + Edifer S330D + Plantronics RIG 400
Power Supply	Corsair AX760
Mouse	Logitech G403 Hero
Keyboard	EVGA Z15 Brown Tactile (Blue Oring, Lube, Silence Pad)

System Name	Windows 10 64-bit Core i7 6700
Processor	Intel Core i7 6700
Motherboard	Asus Z170M-PLUS
Cooling	Corsair AIO
Memory	2 x 8 GB Kingston DDR4 2666
Video Card(s)	Gigabyte NVIDIA GeForce GTX 1060 6GB
Storage	Western Digital Caviar Blue 1 TB, Seagate Baracuda 1 TB
Display(s)	Dell P2414H
Case	Corsair Carbide Air 540
Audio Device(s)	Realtek HD Audio
Power Supply	Corsair TX v2 650W
Mouse	Steelseries Sensei
Keyboard	CM Storm Quickfire Pro, Cherry MX Reds
Software	MS Windows 10 Pro 64-bit

System Name	Blackwidow/
Processor	Ryzen 5950x / Threadripper 3960x
Motherboard	Asus x570 Crosshair viii impact/ Asus Zenith ii Extreme
Cooling	Ek 240Aio/Custom watercooling
Memory	32gb ddr4 3600MHZ Crucial Ballistix / 32gb ddr4 3600MHZ G.Skill TridentZ Royal
Video Card(s)	MSI RX 6900xt/ XFX 6800xt
Storage	WD SN850 1TB boot / Samsung 970 evo+ 1tb boot, 6tb WD SN750
Display(s)	Sony A80J / Dual LG 27gl850
Case	Cooler Master NR200P/ 011 Dynamic XL
Audio Device(s)	On board/ Soundblaster ZXR
Power Supply	Corsair SF750w/ Seasonic Prime Titanium 1000w
Mouse	Razer Viper Ultimate wireless/ Logitech G Pro X Superlight
Keyboard	Logitech G915 TKL/ Logitech G915 Wireless
Software	Win 10 Pro

System Name	money pit..
Processor	Intel 9900K 4.8 at 1.152 core voltage minus 0.120 offset
Motherboard	Asus rog Strix Z370-F Gaming
Cooling	Dark Rock TF air cooler.. Stock vga air coolers with case side fans to help cooling..
Memory	32 gb corsair vengeance 3200
Video Card(s)	Palit Gaming Pro OC 2080TI
Storage	150 nvme boot drive partition.. 1T Sandisk sata.. 1T Transend sata.. 1T 970 evo nvme m 2..
Display(s)	27" Asus PG279Q ROG Swift 165Hrz Nvidia G-Sync, IPS.. 2560x1440..
Case	Gigabyte mid-tower.. cheap and nothing special..
Audio Device(s)	onboard sounds with stereo amp..
Power Supply	EVGA 850 watt..
Mouse	Logitech G700s
Keyboard	Logitech K270
Software	Win 10 pro..
Benchmark Scores	Firestike 29500.. timepsy 14000..

System Name	It's just a computer
Processor	i9-14900K Direct Die
Motherboard	MSI Z790 ACE MAX
Cooling	2X D5T Vario, XSPC BayRes, 3X Nemesis GTR560, NF-A14-iPPC3000PWM, NF-A14-iPPC2000PWM, IceMan DD
Memory	TEAMGROUP FFXD548G8000HC38EDC01
Video Card(s)	MSI 4070 Ti Super w/Alphacool Eisblock Aurora RTX 4070TI Ventus with Backplate :13724
Storage	Samsung 990 PRO 1TB M.2
Display(s)	LG 32GK650F
Case	Thermaltake Xaser VI
Audio Device(s)	Auzentech X-Meridian 7.1 2G/Z-5500
Power Supply	Seasonic Prime PX-1300
Mouse	Logitech
Keyboard	Logitech
Software	Win11PRO

System Name	Dark Sith Lord / Fat Boy
Processor	AMD Ryzen7 2700X / AMD FX 8350
Motherboard	Asus Rog Strix B450-F Gaming / Gigabyte 990XA UD3 R5
Cooling	Coolermaster Hyper 212 Turbo LED (2x120mm in push-pull) / Coolermaster HyperX (2x120mm in push-pull)
Memory	2x8gb G.Skill TridentZ RGB DDR4 3200MHz / 4x4gb Kingston HyperX DDR3 1866MHz
Video Card(s)	Gigabyte GTX 1060 Windforce OC 6gb / Gainward GTX 950 2gb
Storage	Crucial P1 NVMe 1tb, 2x Barracuda 2TB, 1x IronWolf NAS 2TB / Samsung 840 Evo 500gb + Samsung F1 1tb
Display(s)	BenQ GL2450 24'' / Samsung Syncmaster 20'' 2043nw
Case	CM HAF 932 (CM 200mm [Red Led] front & side intake, Shark Evil Black 140mm exhaust) / NZXT Trinity
Audio Device(s)	Realtek ALC1220 on Creative Inspire S2 2.1 / Realtek 889 on Creative SBS Vivid 60 2.0
Power Supply	EVGA Supernova B2 750w / Thermaltake Toughpower 700w
Mouse	Steelseries Rival 110 / Sharkoon Light² 100
Keyboard	Bloody B975 (LK brown optical switches) / Philips SPK84 (blue switches) with silicone o'rings mod
Software	Win10 Pro x64 / Win7 Ultimate x64

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	Hotbox
Processor	AMD Ryzen 7 5800X, 110/95/110, PBO +150Mhz, CO -7,-7,-20(x6),
Motherboard	ASRock Phantom Gaming B550 ITX/ax
Cooling	LOBO + Laing DDC 1T Plus PWM + Corsair XR5 280mm + 2x Arctic P14
Memory	32GB G.Skill FlareX 3200c14 @3800c15
Video Card(s)	PowerColor Radeon 6900XT Liquid Devil Ultimate, UC@2250MHz max @~200W
Storage	2TB Adata SX8200 Pro
Display(s)	Dell U2711 main, AOC 24P2C secondary
Case	SSUPD Meshlicious
Audio Device(s)	Optoma Nuforce μDAC 3
Power Supply	Corsair SF750 Platinum
Mouse	Logitech G603
Keyboard	Keychron K3/Cooler Master MasterKeys Pro M w/DSA profile caps
Software	Windows 10 Pro

System Name	Pioneer
Processor	Ryzen R9 9950X
Motherboard	GIGABYTE Aorus Elite X670 AX
Cooling	Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory	64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s)	XFX RX 7900 XTX Speedster Merc 310
Storage	Intel 905p Optane 960GB boot, +2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s)	55" LG 55" B9 OLED 4K Display
Case	Thermaltake Core X31
Audio Device(s)	TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply	FSP Hydro Ti Pro 850W
Mouse	Logitech G305 Lightspeed Wireless
Keyboard	WASD Code v3 with Cherry Green keyswitches + PBT DS keycaps
Software	Gentoo Linux x64 / Windows 11 Enterprise IoT 2024

System Name	The beast and the little runt.
Processor	Ryzen 5 5600X - Ryzen 9 5950X
Motherboard	ASUS ROG STRIX B550-I GAMING - ASUS ROG Crosshair VIII Dark Hero X570
Cooling	Noctua NH-L9x65 SE-AM4a - NH-D15 chromax.black with IPPC Industrial 3000 RPM 120/140 MM fans.
Memory	G.SKILL TRIDENT Z ROYAL GOLD/SILVER 32 GB (2 x 16 GB and 4 x 8 GB) 3600 MHz CL14-15-15-35 1.45 volts
Video Card(s)	GIGABYTE RTX 4060 OC LOW PROFILE - GIGABYTE RTX 4090 GAMING OC
Storage	Samsung 980 PRO 1 TB + 2 TB - Samsung 870 EVO 4 TB - 2 x WD RED PRO 16 GB + WD ULTRASTAR 22 TB
Display(s)	Asus 27" TUF VG27AQL1A and a Dell 24" for dual setup
Case	Phanteks Enthoo 719/LUXE 2 BLACK
Audio Device(s)	Onboard on both boards
Power Supply	Phanteks Revolt X 1200W
Mouse	Logitech G903 Lightspeed Wireless Gaming Mouse
Keyboard	Logitech G910 Orion Spectrum
Software	WINDOWS 10 PRO 64 BITS on both systems
Benchmark Scores	Se more about my 2 in 1 system here: kortlink.dk/2ca4x