When it comes to warranties on almost any electronic device these days. Lying is your best friend and honestly the company would rather refund or replace vs having a customer leave unhappy. At the end of the day, they want your money. Warranties and customer support are important to any company. They generally give the customer the benefit of the doubt even if they know for a fact that the customer is in the wrong. It's easier to shell out a replacement than deal with the hassle of disgruntled customers.
For example, I've had phones, tablets, laptops, and gpu's come into work where the device had clearly been opened and or tampered with beyond factory conditions. Did we void the warranty? If the customer said they opened and voided the warranty, then we can choose not to replace their product. If the customer decides to lie and say they did not open the product and void the warranty. We are inclined to believe them....cough cough cough.
