I dunno... after Fallout 4, I kinda saw this coming, especially when I first saw the game and realized it's basically just a multiplayer modded Fallout 4. I get that people wanted this game to be good - as did I. I just don't get why anybody bought it up front. My heart goes out to those being denied refunds... at this point that is major insult to injury.
What they don't seem to be seeing yet is that the empire they have built over these past couple of decades CAN fall. I think they tend to think of all of us as some sort of family who just adores their games and lovingly crafts improvements, all while accepting them for what they are. No matter what! And we HAVE been a very apologetic community. There's some truth to that but at the end of the day, if you repeatedly let down your family, in the same way no less, they will eventually stop answering your calls and inviting you to stuff. It's important to cherish what you have in family and do right by them.
By now they should know very well that we want only two simple things. 1. A better engine or at least a REAL overhaul (not tack-ons.) And 2. A new open-world RPG, major release. It has been more than long enough for them to do both. And yet we see none. They're going to see just how fast a monolith can go from legend to relic if their next release shares any of the traits that this one has. I am very glad to see the outcry. It has been long overdue. People have been too tolerant their practices for too long, and it's made them as complacent as we have been. Easy to do. At the end of the day the games are still fun. But the signs of something like this coming about have been out there for some time now. It's okay until it isn't.
And then it's very bad.
It's time for them to just stop whatever they're doing and focus on the mechanical end. No denying it now, I hope. They'll probably try to skirt, if I'm reading them denying refunds properly. They want to act like there isn't a problem... ...that or they think they can fix this fast enough and *just* well enough for people not to be super pissed, like they usually do. Or maybe they're betting on modders bailing them out and drawing these people back, like they usually do. Problem is... this time, the game is ALREADY ruined for a lot of people, some of whom will not come back, whether it gets fixed or not. Stuff like this can be really damaging, especially when your rep already precedes you. Hopefully nobody will have it. They need to take a real fall here. And I say that not out of spite, but as someone who has enjoyed several of their releases and wants to see them be better.
The tangential possibility here is they know they're cooking up something so much better that they can afford the risk of 76 flopping. I.E. "Just you wait..." Maybe they've already fixed this stuff and we just haven't seen it yet. It's possible, given that development for this started back when FO4 was still pretty new. May be they just went too far with it to go back and are just hoping to break even. I mean, they had to know, right? Can only hope. :/