EVGA is Requesting Scalper-level Pricing for Advanced GPU RMA Program

[Caring1]

Better service for people with money, nothing new to see here folks.

 

[Mamya3084]

Why can't they just request the amount you paid on the original receipt?

Asking current *cough* MSRP *cough* is a bit crap.

Anyone detailed how long it takes when you go the non "Advanced" RMA route?

 

[lemoncarbonate]

Why should anyone overpay the price for gpu? Not to mention, that not everyone will have spare money...

Logically, 3080 or 3090 users who spend thousands of dollars on their personal PC hardware should have spare money on hand, or just go with regular RMA process.

You may not know this, There are lot of people still buying graphic cards in this current overpriced market condition. 1660 Ti for $600 still sells, even 3070 for $1500. Especially if the price comes from the sole distributor in the whole country, there's no other choice.

 

[watzupken]

I don't see this as an issue actually. It is expensive, but it is only a deposit and the user will eventually get the money back. Being an advance exchange, it makes sense that they cover themselves in case the replacement card gets sent out and they don't get the "faulty" card back.

 

[qubit]

I think I’ll stick to the standard RMA process.

 

[jeremyshaw]

Tragedy of the commons.

 

[newtekie1]

Anyone detailed how long it takes when you go the non "Advanced" RMA route?

So the only time difference is how long you take to ship them the broken card. IME, they shipped the replacement the next day after receiving the broken card. So the difference between an Advanced RMA and a standard RMA can be as little as a day or two.

Now, as for why eVGA is doing it this way. Well, lets just assume you are a scalper that has no moral integrity. You get an eVGA graphics card that you plan to scalp. Now though, eVGA is giving RMAs to anyone that says New World bricked their cards. So you just apply for an advanced RAM, pay the $700 MSRP, and turn around and scalp the second card too. Now eVGA is out the second card, you aren't actually breaking any laws and eVGA can't go after you because you paid them for the second card. That's the whole deal, you are paying for the card that they are shipping you in advance, if you don't return the "broken" card, they keep your money. But a scalper now just got two cards at MSRP that they can now scalp. However, if eVGA charges scalper prices for the advanced RMA, then it isn't worth it for scalpers to run the scam to get more cards.

 

[n-ster]

I'm surprised anybody has a problem with this. Why would EVGA take extra risk for a premium service they don't even make you pay for? Do you expect to go to Best Buy and tell them hey, I have a faulty GPU, I'll take this new one and pay the price I paid for the old card that's half of today's value, and I pinky promise I'll bring the old one right back? EVGA tries to do something nice for their clients and gets bad publicity because of it.This is why we can't have nice things.

Yes, money buys you service and a whole heap of other things.

 

[looniam]

fwiw eVga doesn't have an "Advanced RMA" or whatever but, they will cross ship. (since 2008?)

official w0rd:

https://twitter.com/i/web/status/1423437581622996992

 

[eidairaman1]

Yep, sorry to people who are defending evga and bought their gpus, but they s u u u x. Mentioned somewhere before. Only once had evga and never ever again.

1. 10xx series VRM cooking/exploding
2. 30xx series mysteriously dying when playing game. What is this nonsense... Implemented security features doesnt work.
3. For evga failures we need to pay in advance 1.7k even if the price for gpu is 900? What can I say. Good job.

Ive never liked EVGA, overrated trash to me. Also their hedt boards are abandoned quickly.

 

[Totally]

Can't fault them and it would be stupid of them not to do so. As I was reading on the Adv RMA process, under normal circumstances where cards can be bought for msrp it would be fair for both parties but current circumstances? That's ain't it chief. EVGA is assuming all the risk and person RMA'ing assumes none. What do I mean? Using current circumstance but EVGA's old policy, someone initiates an RMA for their card and pays a small deposit and EVGA ships them a new card, owner never ships back their old card because there was never anything wrong with it and instead sells it at market price pocketing the difference between the sale of their old card minus the deposit made to EVGA. EVGA either realized this or it has happened to them a few times prompting them to change their policy.

 

[destruya]

So long as it remains a "pending" charge I don't really see the issue other than MAYBE having to notify your CC company beforehand.

 

[Chaitanya]

Ive never liked EVGA, overrated trash to me. Also their hedt boards are abandoned quickly.

Their nForce 6 boards were crap and left bad taste(given how bad nForce boards were, evga had the worst after sales service here in India compared to other manufacturers) and havent touched EVGA products since.

 

[newtekie1]

fwiw eVga doesn't have an "Advanced RMA" or whatever but, they will cross ship.

That is what everyone else calls an advanced RMA.

 

[phanbuey]

Yep, sorry to people who are defending evga and bought their gpus, but they s u u u x. Mentioned somewhere before. Only once had evga and never ever again.

1. 10xx series VRM cooking/exploding
2. 30xx series mysteriously dying when playing game. What is this nonsense... Implemented security features doesnt work.
3. For evga failures we need to pay in advance 1.7k even if the price for gpu is 900? What can I say. Good job.

Yes I too have had a bad experience with EVGA GPUs - every single one except the 8800GT. Stopped buying them after the 1080 series.

 

[looniam]

That is what everyone else calls an advanced RMA.

yeah, i was being a stickler about that but (scrolling to the bottom):

 

[robert3892]

Sadly a few individuals decided to take advantage of the EVGA program and rip off EVGA. Sadly EVGA had no choice but to charge the double amount.

 

[AsRock]

Ive never liked EVGA, overrated trash to me. Also their hedt boards are abandoned quickly.

But they not in the wrong here, how ever they should of warned the people about it, it's 100% understandable that they are doing this.

OOh i just going to get a advanced RMA and pay MSRP price and not send the none broken one back , i bet there is a hell load of people trying it too who are not even scalpers.

 

[Chomiq]

I'm with EVGA on this one. If the system was abused you only have to thank those that abused it. If you're not in a rush go through regular RMA channel, if you need something to have your system operational get some cheapo GPU or keep a backup handy in case of emergency. One of the benefits of running Intel before was that I could always roll back to iGPU in case something went wrong with the dedicated card, I miss that with Ryzen.

 

[Deleted member 24505]

I'm with EVGA on this one. If the system was abused you only have to thank those that abused it. If you're not in a rush go through regular RMA channel, if you need something to have your system operational get some cheapo GPU or keep a backup handy in case of emergency. One of the benefits of running Intel before was that I could always roll back to iGPU in case something went wrong with the dedicated card, I miss that with Ryzen.

I have a sapphire 4850 as backup

 

[silentbogo]

Damn, this thing is complicated and hurts my brain.
At first I wanted to claim a TLDR card, and bash EVGA just like everyone else... Then, I had my morning coffee and went through EAR terms and conditions.
Then I had my second morning coffee and got a little recreational reading of EAR for EU customers....

So, long story short: if you live in CONUS, nothing is changed even if they ask for $1M collateral (unless you are one of those bastards that knowingly broke it and just trying an RMA roulette, but that's usually done through normal RMA). But if you are in EU - that's where things get complicated. Even if you are in the right, you still have to pay safety deposit, which means that an additional grand will circulate in someone else's pocket instead of making useful things for you.

As far as I can see, the only way you can "scalp" GPUs off EAR is by committing fraud (which is a whole another story), and given how EAR works and what qualifies I'm pretty sure that you can discard the majority of fraudulent cases on the processing stage. Either EVGA has some serious internal problems (or bad partners on distributor side), or the proper approach requires so much effort and manual labor that it pretty much became a reason why EAR gets discontinued in the first place.

 

[Chomiq]

I have a sapphire 4850 as backup

If it boots, it's good enough.

 

[xorbe]

Yeah this is undoubtedly 100% a response to fraud. This is why we can't have nice things ...

 

[Totally]

So the only time difference is how long you take to ship them the broken card. IME, they shipped the replacement the next day after receiving the broken card. So the difference between an Advanced RMA and a standard RMA can be as little as a day or two.

Now, as for why eVGA is doing it this way. Well, lets just assume you are a scalper that has no moral integrity. You get an eVGA graphics card that you plan to scalp. Now though, eVGA is giving RMAs to anyone that says New World bricked their cards. So you just apply for an advanced RAM, pay the $700 MSRP, and turn around and scalp the second card too. Now eVGA is out the second card, you aren't actually breaking any laws and eVGA can't go after you because you paid them for the second card. That's the whole deal, you are paying for the card that they are shipping you in advance, if you don't return the "broken" card, they keep your money. But a scalper now just got two cards at MSRP that they can now scalp. However, if eVGA charges scalper prices for the advanced RMA, then it isn't worth it for scalpers to run the scam to get more cards.

Apparently it got worse than that, scalpers were harvesting serials by the time they put an end to it.

 

[theGryphon]

Yeah this is undoubtedly 100% a response to fraud. This is why we can't have nice things ...

Exactly. Some people here apparently forget the world we live in and put the blame on EVGA. You guys should applaud EVGA for pushing through to keep the program, instead of canceling it altogether. It's not a charity, and what's happening is all because of some lowlives who treated it like one.

And, for goodness sake, it's an optional RMA program.
Don't get it, if you don't want it.