The consumer who needs support is getting extra screwed by this! The pandemic obviously doesn't make things easy to begin with, this just makes it much worse.
My X570 Aorus Pro WiFi died what seems like a month ago. It basically was working fine in the morning, shut it down and came back 8 hours later and it is dead. I explained this plus troubleshooting details to Gigabyte support and got a reply five days later with a recommendation to try QFlash. I did, it made no difference. I replied with the result, expecting an RMA. That was more than 10 days ago. This last weekend I decided to check the support portal, maybe I missed an email. There was no portal. Just a page that refuses to load. There still isn't a portal today.
I'm looking for at least a temporary replacement board now. It won't be a Gigabyte. This is the second board in a row from them that failed in warranty and the last one was a few years ago. Way before the pandemic and it still took them a week to respond. Piss poor support and products that fail after a year or two do not make a good combination.
