Newegg Offers Refunds or Replacements to GIGABYTE P-series GM Power Supplies

[trparky]

RGBfusion is indeed trash, but corruption UEFI BIOS is a new one. I cant find any links through google. Source?

Amd Ftpm cause Winload.efi error code 0xc00000e9 : gigabyte (reddit.com)
Solved: BSOD on boot when AMD fTPM is enabled in BIOS - Page 2 - AMD Community

 

[KainXS]

Who in the world is going to take a replacement, No-one wants these PSU's and I agree RGBFusion is trash.

 

[Audioave10]

There are many of us that no longer buy from NewChinaEgg. I wonder if they have noticed?

 

[newtekie1]

There are many of us that no longer buy from NewChinaEgg. I wonder if they have noticed?

If only there was at least a halfway decent alternative at this point.

 

[Cybrshrk]

Gigabyte have really damaged their reputation with this debacle. They knew what they were doing. I wouldn't trust the revised version, either. Just steer clear of Gigabyte PSUs.

I imagine that a lot of customers would have simply thrown away that piece of garbage, so do they get no compensation?

I only use seasonic or seasonic rebrands at the very least.

Just can't really trust anyone else and never know if what your getting is the same quality as the last one of said brand.

With seasonic you just know it's quality.

Why is Newegg doing this? I'd bet they're not doing because Gigabyte told them top. Or, maybe they're doing it to cover their own ass? Is Newegg culpable because they forced the PSU on to buyers that could not opt out and just purchase the GPU?

Whatever the case, I've never seen Newegg offer refunds for someone else's design mistakes. They do have a limited time warranty for most products, 90 days or 90 feet?, but I think thats for only damaged shipping. RMA is still with brand manufacturers.

Returned plenty of things to newegg over the years for reason other than "their fault"

Not everything can be returned (some items have a "replacement only" policy) but many things can be returned for any reason you could use with say Amazon or Walmart.

There are many of us that no longer buy from NewChinaEgg. I wonder if they have noticed?

They haven't.

 

[qubit]

I only use seasonic or seasonic rebrands at the very least.

Just can't really trust anyone else and never know if what your getting is the same quality as the last one of said brand.

With seasonic you just know it's quality.

Couldn't agree more.

However, if you look at my specs, you'll see a Corsair PSU there, but that particular model got superlative reviews back in 2009. It's an 850W unit that could deliver up to1000W in the review before showing signs of stress. Amazing. It's still going strong too. The fan doesn't switch off, but it's still as quiet as the day I got it, proving that quality fans which last forever can be made. The two big Noctua fans on my CPU cooler are still silent too and have been running since 2011. These things cost more, but boy they're worth it. Oh and that PSU was on a good discount at that time, too. Bargain.

My next PSU is very likely to be a Seasonic one, will have the fan off feature and it's gonna be a platinum model of at least 850W.

 

[swirl09]

ive use Aorus mobos for years and never had a problem with them but just on how gigabite has treated this PSU matter "put folks lives at risk" i wont be buying there kit any more.

Ive had a number of their mobos over the years. But considering how they have handled this PSU business, I dont want to risk getting one of their dud products and then have them dodge responsibility all day long.

 

[Metroid]

a timebomb in your pc, no thanks. A psu is the single most important thing in your pc.

 

[juular]

With seasonic you just know it's quality.

Not how it works.
Seasonic S12III ? Not quality.
Seasonic A12 ? Definitely not quality.
Seasonic B12/G12 ? Seasonic Core ? May be okay but there are absolutely zero reviews which is the result of Seasonic not sending out review samples (why would they, people would still buy them just going by the brand).
Focus had issues with high-transient power draw GPUs in the past. And least Prime Titanium is still affected.
Focus Gold also uses cheap-ish FETs while most of the time it priced almost the same as better units with better components out there.
Numerous reports of fan ticking, especially at lower RPMs with their PSUs, some suspect that it's a result of using cheap driver ICs.
No hysteresis in the fan controller which results in constant fan start-stopping when at the edge of passive-active mode, other PSUs targeting high-end price bracket are utilizing microcontrollers which allows for way smarter fan RPM control.
And "industry leading" 12-year warranty doesn't mean a thing when in addition of all the above you also already pay quite a bit more for their units than for the competition, especially with Prime.
No such thing as "With brand X you just know it's quality". Every brand has good, mediocre and bad units, competitively priced and not, go off reviews by actual professionals, not the brand.

It's an 850W unit that could deliver up to1000W in the review before showing signs of stress.

That's actually a norm with most, even older units with DC-DC secondary. Most good modern PSUs are designed to be able to survive higher than 100% rated loads, at least for some relatively brief periods. Over-power protection is often set to 120-130% and at this point if it still doesn't trip, i.e the load is some 5-10% lower than the threshold then OTP is supposed to trip after the unit gets too hot as there's a risk of thermal runaway. You obviously should not do that but it's possible with pretty much any modern high-end unit.

 

[Chaitanya]

Not how it works.
Seasonic S12III ? Not quality.
Seasonic A12 ? Definitely not quality.
Seasonic B12/G12 ? Seasonic Core ? May be okay but there are absolutely zero reviews which is the result of Seasonic not sending out review samples (why would they, people would still buy them just going by the brand).
Focus had issues with high-transient power draw GPUs in the past. And least Prime Titanium is still affected.
Focus Gold also uses cheap-ish FETs while most of the time it priced almost the same as better units with better components out there.
Numerous reports of fan ticking, especially at lower RPMs with their PSUs, some suspect that it's a result of using cheap driver ICs.
No hysteresis in the fan controller which results in constant fan start-stopping when at the edge of passive-active mode, other PSUs targeting high-end price bracket are utilizing microcontrollers which allows for way smarter fan RPM control.
And "industry leading" 12-year warranty doesn't mean a thing when in addition of all the above you also already pay quite a bit more for their units than for the competition, especially with Prime.
No such thing as "With brand X you just know it's quality". Every brand has good, mediocre and bad units, competitively priced and not, go off reviews by actual professionals, not the brand.


That's actually a norm with most, even older units with DC-DC secondary. Most good modern PSUs are designed to be able to survive higher than 100% rated loads, at least for some relatively brief periods. Over-power protection is often set to 120-130% and at this point if it still doesn't trip, i.e the load is some 5-10% lower than the threshold then OTP is supposed to trip after the unit gets too hot as there's a risk of thermal runaway. You obviously should not do that but it's possible with pretty much any modern high-end unit.

Seasonic is also known to cherry pick/bait and switch(similar to many SSD makers) their PSUs between review and retail units.

 

[qubit]

Not how it works.
Seasonic S12III ? Not quality.
Seasonic A12 ? Definitely not quality.
Seasonic B12/G12 ? Seasonic Core ? May be okay but there are absolutely zero reviews which is the result of Seasonic not sending out review samples (why would they, people would still buy them just going by the brand).
Focus had issues with high-transient power draw GPUs in the past. And least Prime Titanium is still affected.
Focus Gold also uses cheap-ish FETs while most of the time it priced almost the same as better units with better components out there.
Numerous reports of fan ticking, especially at lower RPMs with their PSUs, some suspect that it's a result of using cheap driver ICs.
No hysteresis in the fan controller which results in constant fan start-stopping when at the edge of passive-active mode, other PSUs targeting high-end price bracket are utilizing microcontrollers which allows for way smarter fan RPM control.
And "industry leading" 12-year warranty doesn't mean a thing when in addition of all the above you also already pay quite a bit more for their units than for the competition, especially with Prime.
No such thing as "With brand X you just know it's quality". Every brand has good, mediocre and bad units, competitively priced and not, go off reviews by actual professionals, not the brand.


That's actually a norm with most, even older units with DC-DC secondary. Most good modern PSUs are designed to be able to survive higher than 100% rated loads, at least for some relatively brief periods. Over-power protection is often set to 120-130% and at this point if it still doesn't trip, i.e the load is some 5-10% lower than the threshold then OTP is supposed to trip after the unit gets too hot as there's a risk of thermal runaway. You obviously should not do that but it's possible with pretty much any modern high-end unit.

That sounds like a lot of problems, more than I've seen reported. Do you have any links from credible sources to back up a couple of those points, maybe?

The extra power that my PSU can deliver was certainly not the norm and the review pointed that out. Here's the section of the review about this:

Finally in test 7 the HX850W was hooked up to both of our load testing machines to try and bring the unit to its knee's. Did I manage it?...did I hell! With 21A on both the +3.3v and +5v rails and 73A on the +12v rail the PSU was still laughing at me while delivering rock solid voltages. That's 1084W by the way, 234W more than what it says on the box!

In one last off-the-record attempt to get one over on the HX850W I hit it with everything it could take on the +12v rail. 91 AMPS was the read-out on the load tester before the PSU finally decided safely power off. Even then the voltage readout was 12.12v right up to the end. Corsair - 1, Me - 0!

Reviews Archive - OC3D

www.overclock3d.net

 

[Athlonite]

Newegg offers nothing but what gigabork have said they can which is replacement for an affected unit that post from newegg doesn't state anything about a refund and last I heard if you wanted your money back from newegg for this PSU and you got it on one of their bundle deals you had to send both the PSU and GPU back unless that's changed in the in the near past

 

[juular]

That sounds like a lot of problems, more than I've seen reported. Do you have any links from credible sources to back up a couple of those points, maybe?

Some specific points ? Reviews you can google yourself, or rather the lack of them (tip: you can just look at the psucultists PSU Tier List's spreadsheet, we put all and any reviews we can find in there). Those brief reviews that are available for S12III and B12/G12 show that they're very cheaply built units with skimping on components (and FYI both aren't actually made by Seasonic but that's irrelevant), protections and technology all over the place. Issues with old Focus revisions and AMD Vega (at the time, likely with RTX3080 too) and Prime with RTX3080/3090 are all over the internet, and with the former, Seasonic even acknowledged the issue, too bad they're completely silent with the latter tho. Fans ticking is googleable too but it's not that widespread of an issue as i've probably made it to sound like, they're likely using a variety of driver ICs some of which result in ticking, not all of them, but still. The lack of fan RPM hysteresis is obvious once you see what fan controller they use, or rather, that they use a fan controller at all, not an MCU, it's rather hard to implement a hysteresis without proper logic, but it's not really that of an issue either, just shows the lack of attention to detail from a supposedly top-tier OEM \ brand. What FETs they use for Focus Gold you can also see from reviews, Great Power \ Champion are not particularly bad ones but they're rather budget nevertheless, most units in this price bracket use more trusted and robust FETs from Infineon, Vishay, ON-Semi etc, and that actually matters more right now than the Japanese vs Chinese\Taiwanese capacitors, i'd rather want to see better semiconductors in a PSU for a given budget than Japanese capacitors just to satisfy a marketing bullet point. Capacitor plague times are long gone, say, Teapo & Elite capacitors of appropriate ratings would be just as good for the job while being cheaper, making room for improvements in other components.

 

[Selaya]

S12III is a rebrand tho, not made by Seasonic itself (rip S12II).

 

[juular]

S12III is a rebrand tho, not made by Seasonic itself (rip S12II).

Irrelevant, 90% of PSUs in the market are rebrands, what matters is how well built these rebranded or not PSUs are, it this case, good at all.

 

[qubit]

Some specific points ? Reviews you can google yourself, or rather the lack of them (tip: you can just look at the psucultists PSU Tier List's spreadsheet, we put all and any reviews we can find in there). Those brief reviews that are available for S12III and B12/G12 show that they're very cheaply built units with skimping on components (and FYI both aren't actually made by Seasonic but that's irrelevant), protections and technology all over the place. Issues with old Focus revisions and AMD Vega (at the time, likely with RTX3080 too) and Prime with RTX3080/3090 are all over the internet, and with the former, Seasonic even acknowledged the issue, too bad they're completely silent with the latter tho. Fans ticking is googleable too but it's not that widespread of an issue as i've probably made it to sound like, they're likely using a variety of driver ICs some of which result in ticking, not all of them, but still. The lack of fan RPM hysteresis is obvious once you see what fan controller they use, or rather, that they use a fan controller at all, not an MCU, it's rather hard to implement a hysteresis without proper logic, but it's not really that of an issue either, just shows the lack of attention to detail from a supposedly top-tier OEM \ brand. What FETs they use for Focus Gold you can also see from reviews, Great Power \ Champion are not particularly bad ones but they're rather budget nevertheless, most units in this price bracket use more trusted and robust FETs from Infineon, Vishay, ON-Semi etc, and that actually matters more right now than the Japanese vs Chinese\Taiwanese capacitors, i'd rather want to see better semiconductors in a PSU for a given budget than Japanese capacitors just to satisfy a marketing bullet point. Capacitor plague times are long gone, say, Teapo & Elite capacitors of appropriate ratings would be just as good for the job while being cheaper, making room for improvements in other components.

Look, you've made the claim, so it's on you to prove it, don't try to push it on me. That's not how it works.

I'm not saying you're wrong about any of them, but I'd just like to see some credible third party verification of what you're saying rather than just taking a stranger's word for it. Just a couple of the points will do so you don't have to spend ages trying to find sources. That's not so unreasonable, is it? If you don't wanna do that then fine, the conversation ends here.

 

[R-T-B]

Still trying to weasel themselves out, I see.

Who? This is newegg, not gigabyte.

 

[Selaya]

I mean, you could argue that newegg's just parroting Gigabyte but at this point, if I were Newegg the only way this doesn't blow up into my face any further, would be a full unequivocal recall of all units of this ... unfortunate product, not this something-but-not-really charade that's been going on.

 

[juular]

Look, you've made the claim, so it's on you to prove it

I've already expanded on my points in the previous comment, what else do you want ? Reviews on S12III, A12, B12/G12 are in the spreadsheet but fine, here are links for you :
S12III : https://www.f14lab.org/2019/05/review-seasonic-s12iii-500550650.html?m=1, note the supervisor IC they use, it lacks UVP/OVP on 12V rail, it may be implemented by other means but Seasonic doesn't claim it so it's safe to assume that it's not there, and OVP/UVP testing is not straightforward so even Aris doesn't do that
A12 : no reviews but it's the same as above but 230V only, so even worse.
B12/G12 : there's not a single complete teardown on it out there, or it's OEM version for that matter (1st Player Armour), only lackluster reviews like this : https://occlub.ru/testodrom/76839-seasonic-b12-bc-750-i-bc-850-obzor-bronzovyj-korol?singlepage=1, but even that already shows how cheap it's made, not as cheap as S12III but still, can't call that quality, and can't even recommend it as a super-budget unit without proper reviews which aren't going to appear by themselves unless Seasonic sends out review samples, which they did not
On issues with old Focus revisions, this is the first link in the google query : https://bit-tech.net/news/tech/psus/seasonic-warns-of-focus-plus-psu-compatibility-issues/1/, note that the link to Seasonic statement on their site doesn't work as they've removed it at some point, weird, isn't it ?
And here's JonnyGURU take on why Prime trips with Amperes (Corsair AX was based on this platform, it's now discontinued) : https://linustechtips.com/topic/1116640-psu-tier-list/page/167/?tab=comments#comment-14484265
I don't have sources for issues with fans readily available so you're welcome to google it yourself, not that it's a major issue anyway.
And i'm not going to link reviews on Focus, there are a lot of them you can do that yourself too.

 

[Selaya]

[ ... ]
And here's JonnyGURU take on why Prime trips with Amperes (Corsair AX was based on this platform, it's now discontinued) : https://linustechtips.com/topic/1116640-psu-tier-list/page/167/?tab=comments#comment-14484265
[ ... ]

That is squarely on EVGA as their cards were the only poorly designed ones tripping a protection feature.

 

[juular]

That is squarely on EVGA as their cards were the only poorly designed ones tripping a protection feature.

If you're talking about EVGA GPUs tripping their own OCP in New World, that's a completely unrelated issue. Prime trips not only with EVGA RTX3080\3090 but generally with high-power limit SKUs, including FE. It's a PSU issue, not GPU, Seasonic's at that, since most other 750W PSUs are fine with RTX3080 and 850W are fine with RTX3090. nVidia is to blame too as they should've expected that some PSUs wouldn't work well with quite high transient peaks of Ampere, and Seasonic PSUs are ones of the most popular out there so. They should've raised PSU wattage recommendations for RTX3080/3090 to 850W and 1kW respectively. But again, since virtually only Seasonic PSUs trip with Amperes, that's now a Seasonic problem. And, it seems that power spikes aren't actually the only issue with Primes, as suggested by Jon the reason might be actually a design flaw (protection circuit too sensitive to noise).

 

[Selaya]

And the issue with the Seasonic is limited to the EVGA FTW and FE cards only.

Oh, it's Founders too I guess.

 

[Solid State Soul ( SSS )]

They havent made anything good since about AM3...

oh really... Interesting how they are still in the business and kicking.

I guess you must be planning on getting that Biostar motherboard you've always wanted...

I mean..Have you seen the Z590 Valkry ?
that board is so over specced it can juice two i9 11900's, i would be happy to pick that

I only use seasonic or seasonic rebrands at the very least.

Just can't really trust anyone else and never know if what your getting is the same quality as the last one of said brand.

I find it very interisting when people say this because then i say, you dont see the DELLs, HPs, and LENOVO's of the world exploding, and most of those have an equivalent of an average 80 plus white PSU, and remember that DIY market is only 1\3 or the PC sales, most are pre builts

Some specific points ? Reviews you can google yourself, or rather the lack of them (tip: you can just look at the psucultists PSU Tier List's spreadsheet, we put all and any reviews we can find in there). Those brief reviews that are available for S12III and B12/G12 show that they're very cheaply built units with skimping on components (and FYI both aren't actually made by Seasonic but that's irrelevant), protections and technology all over the place. Issues with old Focus revisions and AMD Vega (at the time, likely with RTX3080 too) and Prime with RTX3080/3090 are all over the internet, and with the former, Seasonic even acknowledged the issue, too bad they're completely silent with the latter tho. Fans ticking is googleable too but it's not that widespread of an issue as i've probably made it to sound like, they're likely using a variety of driver ICs some of which result in ticking, not all of them, but still. The lack of fan RPM hysteresis is obvious once you see what fan controller they use, or rather, that they use a fan controller at all, not an MCU, it's rather hard to implement a hysteresis without proper logic, but it's not really that of an issue either, just shows the lack of attention to detail from a supposedly top-tier OEM \ brand. What FETs they use for Focus Gold you can also see from reviews, Great Power \ Champion are not particularly bad ones but they're rather budget nevertheless, most units in this price bracket use more trusted and robust FETs from Infineon, Vishay, ON-Semi etc, and that actually matters more right now than the Japanese vs Chinese\Taiwanese capacitors, i'd rather want to see better semiconductors in a PSU for a given budget than Japanese capacitors just to satisfy a marketing bullet point. Capacitor plague times are long gone, say, Teapo & Elite capacitors of appropriate ratings would be just as good for the job while being cheaper, making room for improvements in other components.

to be fair most of those problems are with early Focus version, the new revisions fixed most of the issues and i always see seasonic focus and many of its rebrands from Antec, Phanteks, NZXT, ect... are avraging at 5 stars and 5 eggs user reviews with over 1000 user reviews, so at first glace they seem to be very reliable and most are happy with them, as of Seasonic budget PSUs, its ture, Seasonic makes awful budget offerings that are plagued with coil whine.

If you're talking about EVGA GPUs tripping their own OCP in New World, that's a completely unrelated issue. Prime trips not only with EVGA RTX3080\3090 but generally with high-power limit SKUs, including FE. It's a PSU issue, not GPU, Seasonic's at that, since most other 750W PSUs are fine with RTX3080 and 850W are fine with RTX3090. nVidia is to blame too as they should've expected that some PSUs wouldn't work well with quite high transient peaks of Ampere, and Seasonic PSUs are ones of the most popular out there so. They should've raised PSU wattage recommendations for RTX3080/3090 to 850W and 1kW respectively. But again, since virtually only Seasonic PSUs trip with Amperes, that's now a Seasonic problem. And, it seems that power spikes aren't actually the only issue with Primes, as suggested by Jon the reason might be actually a design flaw (protection circuit too sensitive to noise).

In summery, @qubit get a high end Corsair instead, since your old Corsair proved reliable for over a decade

 

[qubit]

I've already expanded on my points in the previous comment, what else do you want ? Reviews on S12III, A12, B12/G12 are in the spreadsheet but fine, here are links for you :
S12III : https://www.f14lab.org/2019/05/review-seasonic-s12iii-500550650.html?m=1, note the supervisor IC they use, it lacks UVP/OVP on 12V rail, it may be implemented by other means but Seasonic doesn't claim it so it's safe to assume that it's not there, and OVP/UVP testing is not straightforward so even Aris doesn't do that
A12 : no reviews but it's the same as above but 230V only, so even worse.
B12/G12 : there's not a single complete teardown on it out there, or it's OEM version for that matter (1st Player Armour), only lackluster reviews like this : https://occlub.ru/testodrom/76839-seasonic-b12-bc-750-i-bc-850-obzor-bronzovyj-korol?singlepage=1, but even that already shows how cheap it's made, not as cheap as S12III but still, can't call that quality, and can't even recommend it as a super-budget unit without proper reviews which aren't going to appear by themselves unless Seasonic sends out review samples, which they did not
On issues with old Focus revisions, this is the first link in the google query : https://bit-tech.net/news/tech/psus/seasonic-warns-of-focus-plus-psu-compatibility-issues/1/, note that the link to Seasonic statement on their site doesn't work as they've removed it at some point, weird, isn't it ?
And here's JonnyGURU take on why Prime trips with Amperes (Corsair AX was based on this platform, it's now discontinued) : https://linustechtips.com/topic/1116640-psu-tier-list/page/167/?tab=comments#comment-14484265
I don't have sources for issues with fans readily available so you're welcome to google it yourself, not that it's a major issue anyway.
And i'm not going to link reviews on Focus, there are a lot of them you can do that yourself too.

Ok, I only asked for a couple of and you've given me more than that which is great, thankyou - this is all I wanted, just a bit of hard evidence. Was that so hard to do? I'll check them out

 

[SpartanM07]

I received the Newegg email for returning the GP-P750GM (SN20333G019366) on September 2nd. I responded that day that I wanted to return the PSU for a refund. Hadn't heard anything so I emailed again on September 9th... Still haven't gotten a reply. I'm starting to think they sent the emails out in order to quiet the media and have no intention of replacing any PSUs.