AMD Radeon RX 7900 XTX May Feature Faulty Coolers, Causing Overheating

[Dirt Chip]

I very much hope that 10% RMA don't count as small amount fo AMD that is they are custom for that rate.
If sub 1% is the normal RMA for GPU'S all reasons (so 1% is not small but average) than 10% for spacific reason can't be considered small. Right?

 

[AusWolf]

I very much hope that 10% RMA don't count as small amount fo AMD that is they are custom for that rate.
If sub 1% is the normal RMA for GPU'S all reasons (so 1% is not small but average) than 10% for spacific reason can't be considered small. Right?

Does it matter? I mean, does it change anything in the conclusion or the way AMD handles the case?

 

[ARF]

This is probably the most useful post along the 10 pages in the entire thread. It should be pinned to the top.

I wonder where der8auer is now to tell us that it's all crap and AMD hates everyone.

I don't see how this is not true - AMD needs to compete in where the higher volumes are, instead it completely abandoned the lower tiers, and instead launched RX 7900 which no one needs, no one buys, and if by some weird luck someone gets hands over one, gets an unpleasant surprise of not properly working hardware...

 

[sith'ari]

First of all i don't care if AMD will recall or not those faulty parts. This is something that should mostly concern AMD's GPU customers and i'm not one of them.
(*although i always prefer AMD when it comes to CPUs compared to Intel )
The initial reports were saying that those parts have QR code ,so they can be spotted(* thus they could be recalled as well ).
A later report says that it seems that those parts don't have anything that could lead anyone to spot them(very weird from logical point of view , but anyway) .
So as i said before ,these are conflicting info , thus i can't conclude or think anything before this matter doesn't get completely clear.

But what i can judge is the morality of Herkelman's/AMD's statements :
So ,apparently , what you ,or myself , and i'm sure the vast majority of customers as well , would judge as a high RMA percentage , another person (Herkelman) who also ,coincidentally ,happens to be the representative of the company who sells those faulty products ,speaks about a .... "small batch".
If you combine that ... "evaluation gap" , with the fact that also Herkelman reffers to a "small performance delta" from the throttling ,while Der8auer ,through his tests reports a hit in performance up to 10-20% (in his video he mentioned that many of those faulty coolers can lack about 70-80watt of heat dissipation ,compared to the good ones ) .

so ,with these 2 combined ,it leads me to conclude that either :
A)AMD's representative has a (very)serious issue whenever he tries to evaluate percentages/numbers !!! , or
B)There is something wrong with AMD's approach on the matter , trying to lower its significance to the(their) customers.
Which is more likely , i wonder ?
Anyway ,i don't have the intention to keep this discussion going ,it seems futile ,so , just like you wrote : "End of"

I am so glad seeing that other people are thinking exactly the same with what I’ve concluded.
(sometimes when you have deal with people like Herkelman ,you are starting to doubt about your own ability to evaluate some basic percentages/numbers )
If only UFD Tech had made this video a little earlier , I wouldn’t have to bother to make comments myself ,since what he is saying is exactly what I’ve said few days earlier … oh well …

 

[Exxor]

The title needs to be changed, as I personally feel is very misleading. It implies that all 7900 XTX cards are affected, not just the reference coolers. Its only the reference coolers that are affected, not anything else.

 

[dalekdukesboy]

Lisa: Don't you worry, it's fine. Working within specs.

Hahaha

 

[Warrior24_7]

This is probably the most useful post along the 10 pages in the entire thread. It should be pinned to the top.

I wonder where der8auer is now to tell us that it's all crap and AMD hates everyone.

No it’s not. Useful to whom? To the consumer this is complete drivel. What’s posted here is about trying to place blame, or deflect responsibility. To the consumer, they’ve spent almost $1,000 on a crap AMD product and it burned up on them! They want restitution. A new card (not a good choice since overall quality control is bad), or a refund. They want to know what AMD is going to do about it? Bad products are sold all of the time. How that is handled can make or break that manufacturer’s reputation!

 

[AusWolf]

No it’s not. Useful to whom? To the consumer this is complete drivel. What’s posted here is about trying to place blame, or deflect responsibility. To the consumer, they’ve spent almost $1,000 on a crap AMD product and it burned up on them! They want restitution. A new card (not a good choice since overall quality control is bad), or a refund. They want to know what AMD is going to do about it? Bad products are sold all of the time. How that is handled can make or break that manufacturer’s reputation!

If you read the post I was replying to, then you know that AMD offered a replacement or refund. What more do you want?

 

[Warrior24_7]

If you read the post I was replying to, then you know that AMD offered a replacement or refund. What more do you want?

I don’t want anything. Especially from AMD. I have read it, and I’m responding to “your” post. The “explanation” is something a consumer just doesn’t care about. Nobody cares about “why,” or who’s to blame. The post is not useful to people who brought one of these cards. They care about how they’re treated by AMD, not finger pointing and excuses.

 

[AusWolf]

I don’t want anything. Especially from AMD. I have read it, and I’m responding to “your” post. The “explanation” is something a consumer just doesn’t care about. Nobody cares about “why,” or who’s to blame. The post is not useful to people who brought one of these cards. They care about how they’re treated by AMD, not finger pointing and excuses.

They're treated with an offer of replacement or refund. It's pretty standard when something is faulty. It's written in the post I was replying to. I still don't know what you're getting at.

Before you reply to a response to someone's post, it's worth reading the original post as well, to make sure you're aware of the context. Just saying.

 

[Warrior24_7]

They're treated with an offer of replacement or refund. It's pretty standard when something is faulty. It's written in the post I was replying to. I still don't know what you're getting at.

Before you reply to a response to someone's post, it's worth reading the original post as well, to make sure you're aware of the context. Just saying.

The refund is not the point, or “my” point. You said the the explanation you responded to was the most useful piece of information and should be posted on the front page. I disagree. The article also said the information should be taken with a pinch of salt. Accurate or not, the consumer doesn’t care because it doesn’t address their issues. Only restitution does. I’m fully aware that AMD offered a refund after the fact, but initially did not!

“AMD initially brushed off these issues, declining customers that applied for a replacement GPU and informing them that the “temperatures are normal.”

The cards were made by AMD. This is especially hypocritical since AMD mocked Nvidia over the 4090 overheating power cable issue.

AMD confirms some RX 7900 XTX GPUs are overheating

Well that’s not cool.

www.theverge.com

 

[AusWolf]

The refund is not the point, or “my” point. You said the the explanation you responded to was the most useful piece of information and should be posted on the front page. I disagree. The article also said the information should be taken with a pinch of salt. Accurate or not, the consumer doesn’t care because it doesn’t address their issues. Only restitution does. I’m fully aware that AMD offered a refund after the fact, but initially did not!

“AMD initially brushed off these issues, declining customers that applied for a replacement GPU and informing them that the “temperatures are normal.”

The cards were made by AMD. This is especially hypocritical since AMD mocked Nvidia over the 4090 overheating power cable issue.

AMD confirms some RX 7900 XTX GPUs are overheating

Well that’s not cool.

www.theverge.com

You buy a GPU. Said GPU turns out to be faulty. You return the GPU and get your money back. If this doesn't address your issues, then there isn't much to talk about.