I've had plenty of problems with my Mac, but then again I actually use it and put it to the test, just like my Windows machines. Most Mac users don't actively seek out alternative programs. They are perfectly happy using iTunes for their music, and Safari for their browser. Most Mac users won't plus hundreds of different pieces of hardware into their Mac to see if it will work. I do, and let me tell you, most don't work.
Only a year, wow, you really are experienced.
I'm going on my 6th year of supporting Macs through work.
Funny how you bring up walking into Apple stores. That is a great argument if you have one around you. The nearest one to me is 2 HOURS away. Guess what I do have very close to me though, a Circuit City. And the "average user" can walk in there and tell the person working there what they want to do and the person can direct them to the product to do it. Yes, surprisingly there will usually be more than one product available to do this task, unlike what you will find in an Apple store. But all of those products will work with a PC and will do the task the person wants. Oddly enough, if you tell that employee you have a Mac, chances are he wouldn't be able to pick out a product that would work without sitting there and reading through each box to see which is Mac compatible.
The great thing about PCs is it doesn't matter what you have inside of them. It doesn't matter what processor you have. You can just walk in the door and say "I run Windows" and that is good enough.
I never said you were a fanboi, I just stated that your original statement was very fanboi like.