ASUS Extends ROG Ally Warranty to 2-year in North America

[btarunr]

ASUS announced that it has extended the warranty of its ROG Ally handheld game console (model: RC71L) in North America to 2 years. This would prove particularly useful for those intending to use the microSD card slot of the console, as a design oversight sees the card reader located too close to a thermal vent, and is known to cause memory cards to fail, and eventually even the card reader to. This extended warranty protects against failed card readers, but it doesn't cover fried memory cards. ASUS has since corrected the design in its new ROG Ally X game console.



View at TechPowerUp Main Site

 

[Vayra86]

Awfully close to the Chinese junk category, this whole affair. They give warranty, just don't ask how you'll get it back. They fail in design, don't even think you're getting your storage media back.

Wow. Ten foot poles are not enough
I've had my experience with Valve for Steam Deck screen replacement... and it was a conversation with a support guy of no more than 3 emails, full of honest information that gave me direction and was exactly to the point of what I needed to know to make an informed choice. Within 24 hours, all was sorted, including a quote I needed to send to my insurance company.

 

[Chaitanya]

Awfully close to the Chinese junk category, this whole affair. They give warranty, just don't ask how you'll get it back. They fail in design, don't even think you're getting your storage media back.

Wow. Ten foot poles are not enough
I've had my experience with Valve for Steam Deck screen replacement... and it was a conversation with a support guy of no more than 3 emails, full of honest information that gave me direction and was exactly to the point of what I needed to know to make an informed choice. Within 24 hours, all was sorted, including a quote I needed to send to my insurance company.

They always were junk, its only now that they have been caught red handed. Havent bought a single shitsus product in over 15 years(since they screwed me over with M2N32 SLi warranty).

 

[Zubasa]

Awfully close to the Chinese junk category, this whole affair. They give warranty, just don't ask how you'll get it back. They fail in design, don't even think you're getting your storage media back.

Wow. Ten foot poles are not enough
I've had my experience with Valve for Steam Deck screen replacement... and it was a conversation with a support guy of no more than 3 emails, full of honest information that gave me direction and was exactly to the point of what I needed to know to make an informed choice. Within 24 hours, all was sorted, including a quote I needed to send to my insurance company.

This is clearly damage control for the Ally X launch.
The timing is rather ironic as well. Meanwhile actual Chinese companies like Ayaneo is stepping up their game by partnering with Antec.
This will hopefully solve Ayaneo's biggest issue with lack of Sales channel and RMAs having customers to ship back to China.

 

[evernessince]

Doesn't mean squat if ASUS is still disqualifying warranties by calling everything and anything CID (customer induced damage), threatening to send back devices in pieces, and misleading customers into paid repairs and return shipping.

If you need a mobile gaming PC get the Steam Deck. Valve actually have good RMA policies, one of the few left after EVGA's withdrawal from the GPU market.

 

[FreedomEclipse]

So basically they've given themselves extra time to laugh and throw your ROG Ally in your face when its your turn to need an RMA.

 

[64K]

From what I've heard ASUS hasn't admitted that it was an engineering design flaw. They won't do that or it could mean a class action lawsuit to force them to refund full price. All that they will own up to is like it says in the article, they appreciate everyone's patience as they try to improve the handheld. No mention about why it was redesigned even though it is painfully obvious that they screwed up.

 

[Zubasa]

From what I've heard ASUS hasn't admitted that it was an engineering design flaw. They won't do that or it could mean a class action lawsuit to force them to refund full price. All that they will own up to is like it says in the article, they appreciate everyone's patience as they try to improve the handheld. No mention about why it was redesigned even though it is painfully obvious that they screwed up.

It the same thing they did when shit hit the fan on their AM5 boards.
The other manufacturer shut-up and work to fix it, while Asus tries to blame everyone else but not themselves.

 

[kapone32]

Tech notice has a video up that pretty much covers why I will never buy anything under TUF from Asus for MBs. If you want a proper warranty experience MSI was really good when my X570s went wonky.