Intel Will Not Recall Failing 13th and 14th Gen CPUs

[oxrufiioxo]

They must feel very positive about a microcode update.

Time will tell I suppose, but this doesn't give me the warm and fuzzies.

Swap them out on a case by case would save a few bucks I suppose, since that is what this about.

Maybe start looking at a 12700k/12900k for that board you've had for a while before their prices go up from people ditching their 13th/14th gen parts lol

 

[freeagent]

Maybe start looking at a 12700k/12900k for that board you've had for a while before their prices go up from people ditching their 13th/14th gen parts lol

I was thinking maybe that P-Core only one.. my kid has been using my computer.. gotta act faster

 

[Tropick]

mmm. well i think the 12700k may be my last Intel CPU. If this is how they treat customers, i'm happy to jump on the red camp.

As someone who took a leap of faith from a 4790K to a 5600X (and then to a 5800X3D) I have to say I've been thoroughly satisfied with AMD's CPU side of the business the whole way through.

 

[Scrizz]

I guess I'm living under a rock and won the lottery.all the 13th gen chips I'm running and my friends are running don't have an issue..

 

[oxrufiioxo]

I guess I'm living under a rock and won the lottery.all the 13th gen chips I'm running and my friends are running don't have an issue..

Just lucky every chips degrades different based on silicon quality all my buddies with 13/14th gen chips are fine also but it still doesn't feel great not knowing if your cpu might he slowly killing themselves.

The only thing that really annoys me about this whole thing is a buddy tried to rma his unstable 13900k last year when apparently they knew there was an issue and still refused saying 125w and base jedec speeds were spec.... Thankfully Amazon replaced it and the replacement has been fine.

Still from people who know more about this sort of thing in most home users pc you'd likely not have issues or at most have occasional driver issues or shut downs likely most would just ignore it due to how sporadic it would be.

 

[Crackong]

Translation:

Issue's too big, can't handle, fake death and let it slide.

 

[Broken Processor]

It would be better if Intel gave actual current RMA numbers and a clear path to support affected customers . This article from the verge only does them brand damage which I don't understand how this whole thing has been so poorly handled as the marketing team has been running intel since sandy bridge

 

[Scrizz]

Still from people who know more about this sort of thing in most home users pc you'd likely not have issues or at most have occasional driver issues or shut downs likely most would just ignore it due to how sporadic it would be.

So why is it getting blow out of proportion if the target demographic wouldn't really see much impact.

 

[mechtech]

i225v was about the same thing........too bad suckas

 

[dtoxic]

This is the price people pay when they want latest and greatest,technically you pay for the privilege to be a test pilot...my moto always buy a generation behind the latest one no matter the product.

 

[eidairaman1]

Let's tarnish our brand even further by mishandling the situation.

They don't care about the customer.

I see a migration happening and possibly a lawsuit against Intel akin to the likes of AMD with the AM3+ CPU lineup.

This is the price people pay when they want latest and greatest,technically you pay for the privilege to be a test pilot...my moto always buy a generation behind the latest one no matter the product.

The 13 line is a generation behind.

 

[Darmok N Jalad]

This is the price people pay when they want latest and greatest,technically you pay for the privilege to be a test pilot...my moto always buy a generation behind the latest one no matter the product.

That used to not be the case, but somewhere along the road we ended up with poorly tested and engineered products. It shouldn't be that big of a surprise that we ended up here. TDP has skyrocketed in the last 4-5 generations, and features like TVB cause the CPU to overclock itself. It was okay until Raptor Lake took it at least one step too far. Physics wins the day.

 

[dtoxic]

That used to not be the case, but somewhere along the road we ended up with poorly tested and engineered products. It shouldn't be that big of a surprise that we ended up here. TDP has skyrocketed in the last 4-5 generations, and features like TVB cause the CPU to overclock itself. It was okay until Raptor Lake took it at least one step too far. Physics wins the day.

True but like all corporations,why pay beta testers when we can sell a product the customer they finds all the bugs and we come up with a improved version with even more stuff to fix and the customer will still pay,that's the reality currently....not just CPU's it's every thing, Intel thought it could get away with this scam and they probably will,that's the mentality of a large corporation whose sole aim is to make those quarterly profits everything else is not important.

 

[PurSpyk!!]

Totally unacceptable, my 14900hf wont even run on Intel default settings, was told I could sent it in, would probably have to wait up to 4 weeks to get a replacement. I am based in New Zealand not too sure if that's the reason for the potential delay. The shop I bought the cpu from is also not interested in my problems. I am self employed, being without a computer for this long will basically make me unemployed for a month.

 

[oxrufiioxo]

So why is it getting blow out of proportion if the target demographic wouldn't really see much impact.

For people who swap their cpu's every 2-3 years and maybe deal with occasional issues probably none.... For those that want to keep something long term and value stability which use to be intels strong suite it sucks. Too early to tell but it could also negatively affect ones ability to sell a processor although probably not because joe whoever on ebay is probably clueless...

For me I just want intel to take care of their customers I don't really care one way or the other otherwise every company can have issues. i've owned i5/i7/i9s over the years and if this affected me I would be pretty upset especially with how they were handling it last year basically pointing the finger at everyone but themselves.

I was thinking maybe that P-Core only one.. my kid has been using my computer.. gotta act faster

That is still gambling lol the minute you put 8000 memory and it degrades intel might be like 4000 is all we support bruh..... Hopefully if that is the case they tell reviewers only use X speed and X power limits etc.

 

[chrcoluk]

Intel have said the microcode will prevent CPUs from failing that havent already failed. As much as people dont like that statement, anything that says they will still degrade is speculation and Intel looks like they will be approving RMAs for failed chips (already done so for a TPU member), so the difference between that and a recall is people with healthy chips can get it swapped pre-empting a "potential" future failure, rather than it having to have become faulty.

My issue really is how long this policy lasts, Intel chips are sold with a 3 year warranty, in my view, not doing a recall is ok if this gets extended to a typical duration of a CPU's life e.g. 5-10 years, looks like they not wanting to confirm on that yet.

Remember Nvidia did tame a potential serious problem on ampere with a driver update. So we just dont know yet how this microcode will play out.

Note OEM chips I think only have a one year warranty, 3 years is for retail boxed.

 

[Nanochip]

Lawsuit Lake

 

[Minus Infinity]

From now on, Gelsinger will always be known as Pat the Rat.

Dog act from a dog company.

 

[Sound_Card]

Nvidia is going to buy Intel in a couple years, quote this post.

 

[Verpal]

65W or higher? So you are telling me even those non K tiny voltage sipping locked CPU are affected?

Those CPU have really, really sensible stock VID, no matter what kind of stupid loadline setting is on BIOS, so what's really is the problem here? Will Intel consider to have a modicum of honesty?

What about those failing T series chip from servers? As per Intel they are below 65W and by their definition it shouldn't be affected yet they dies, what's happening here? Another separate issue?

Alternatively, perhaps these locked CPU are affect by the problem, just not enough to cause degradation.......yet, if that's the case would Intel have the decency of saying it out loud instead of keeping us guessing?

Why this problem keep festering even beyond my wildest imagination? Good job Intel, or Intel PR, or whomever lost and poor soul left at the helm.

 

[Darmok N Jalad]

Totally unacceptable, my 14900hf wont even run on Intel default settings, was told I could sent it in, would probably have to wait up to 4 weeks to get a replacement. I am based in New Zealand not too sure if that's the reason for the potential delay. The shop I bought the cpu from is also not interested in my problems. I am self employed, being without a computer for this long will basically make me unemployed for a month.

Do you not have a backup PC you can use, even if it's slower? It would sure beat being unemployed.

 

[remixedcat]

65W or higher? So you are telling me even those non K tiny voltage sipping locked CPU are affected?

Those CPU have really, really sensible stock VID, no matter what kind of stupid loadline setting is on BIOS, so what's really is the problem here? Will Intel consider to have a modicum of honesty?

What about those failing T series chip from servers? As per Intel they are below 65W and by their definition it shouldn't be affected yet they dies, what's happening here? Another separate issue?

Alternatively, perhaps these locked CPU are affect by the problem, just not enough to cause degradation.......yet, if that's the case would Intel have the decency of saying it out loud instead of keeping us guessing?

Why this problem keep festering even beyond my wildest imagination? Good job Intel, or Intel PR, or whomever lost and poor soul left at the helm.

I've seen 65w T series in stuff like the lenovo thinkcenters and some hp desktops too I dunno if dell has those in optiplexes as often... so tons of buisnesses might have to replace a lot of systems too

UPDATE!: YES THEY DO and yes lenovo also uses them I can't check HP cuz their site is erroring out every time I look at any system




that one is used in so many places here it's the most popular biz desktop here in my town. so is the thinkcenter


this sff one is used in my local hospital too and also they have ultra sff ones but I didn't see the front of the chasis to confirm since they have them covered.

 

[sLowEnd]

This is the price people pay when they want latest and greatest,technically you pay for the privilege to be a test pilot...my moto always buy a generation behind the latest one no matter the product.

To be fair to people who purchased Raptor Lake parts, IMO they had every right to assume that it'd just be Alder Lake but better.

 

[Psinet]

Nothing new.

Just leaving this reported post here.

 

[LazyGamer]

How nice of intel to do the best possible advertising for AMD's 9000 series CPU's.