System Name | Personal Gaming Rig |
---|---|
Processor | Ryzen 7800X3D |
Motherboard | MSI X670E Carbon |
Cooling | MO-RA 3 420 |
Memory | 32GB 6000MHz |
Video Card(s) | RTX 4090 ICHILL FROSTBITE ULTRA |
Storage | 4x 2TB Nvme |
Display(s) | Samsung G8 OLED |
Case | Silverstone FT04 |
Arguably, every model affected has been permanently damaged to some degree ... and the lawsuit may even make such an argument. A full recall and replace program would make sense.
So all CPUs are damaged to some degree? A mid-August fix will magically eliminate all further damage, and prior damage will not shorten CPU lifetime or affect stability or performance to any significant level.
System Name | Mean machine |
---|---|
Processor | 12900k |
Motherboard | MSI Unify X |
Cooling | Noctua U12A |
Memory | 7600c34 |
Video Card(s) | 4090 Gamerock oc |
Storage | 980 pro 2tb |
Display(s) | Samsung crg90 |
Case | Fractal Torent |
Audio Device(s) | Hifiman Arya / a30 - d30 pro stack |
Power Supply | Be quiet dark power pro 1200 |
Mouse | Viper ultimate |
Keyboard | Blackwidow 65% |
Wouldn't that apply to other CPUs that were force fed excessive soc voltage and even though they survived, some damaged has been done already? At least with these intel chips you get a 5 year warranty, with those other cpus you don't.The text I wrote above won't ever come out of Intel, because they would never admit that the whole range of CPUs are damaged to some extent - even small extent.
Processor | Ryzen 7 5800X3D |
---|---|
Motherboard | Gigabyte X570 Aorus Elite |
Cooling | Thermalright Phantom Spirit 120 SE |
Memory | 2x16 GB Crucial Ballistix 3600 CL16 Rev E @ 3800 CL16 |
Video Card(s) | RTX3080 Ti FE |
Storage | SX8200 Pro 1 TB, Plextor M6Pro 256 GB, WD Blue 2TB |
Display(s) | LG 34GN850P-B |
Case | SilverStone Primera PM01 RGB |
Audio Device(s) | SoundBlaster G6 | Fidelio X2 | Sennheiser 6XX |
Power Supply | SeaSonic Focus Plus Gold 750W |
Mouse | Endgame Gear XM1R |
Keyboard | Wooting Two HE |
System Name | Mean machine |
---|---|
Processor | 12900k |
Motherboard | MSI Unify X |
Cooling | Noctua U12A |
Memory | 7600c34 |
Video Card(s) | 4090 Gamerock oc |
Storage | 980 pro 2tb |
Display(s) | Samsung crg90 |
Case | Fractal Torent |
Audio Device(s) | Hifiman Arya / a30 - d30 pro stack |
Power Supply | Be quiet dark power pro 1200 |
Mouse | Viper ultimate |
Keyboard | Blackwidow 65% |
And as I've said - nothing to do with rejecting rmas just because. Just read the thing you posted, intel claims that the cpus are probably not genuine and asked him to return them to microcenter, and that if he wants to proceed with the RMA he can - but if the CPUs are in fact found to not be genuine they won't RMA it.Since it wasn't posted here before:
https://www.reddit.com/r/hardware/comments/1ei1zvm
I've seen enough large companies dealing with such issues over the years. The text I wrote above won't ever come out of Intel, because they would never admit that the whole range of CPUs are damaged to some extent - even small extent.
The text that will accompany microcode, bios releases will talk about certain motherboard setting damaging a small portion of CPUs - they know most of the processors out there aren't utilised hard at all, so they can safely bet there's tons of CPU in perfect health, and treat the ones with instabilities as rarities.
How rare? That's the neat thing, we don't get to find out.
Just look how confident are they of the longevity of their CPUs:
Intel Extends Warranty of Boxed 14th & 13th Gen CPUs By Two Years In Light of Instability Issues
"We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors."
So if you bought pre-built there is no extended warranty?
Yep, i've seen a ton of microcode update over the decades. But how can you state that the microcode update will fix the issues and also not significantly cause CPU's damaged prior to the microcode any instability? There's just no way to tell that and entirely depends on how far the chips have degraded.
In fact Intel have admitted that all 65W+ are prone to higher than usual levels of degradation and that CPU's damaged prior to the microcode will have no fix other than RMA. So they have said it..
Processor | Ryzen 7800X3D |
---|---|
Motherboard | ASRock X670E Taichi |
Cooling | Noctua NH-D15 Chromax |
Memory | 32GB DDR5 6000 CL30 |
Video Card(s) | MSI RTX 4090 Trio |
Storage | Too much |
Display(s) | Acer Predator XB3 27" 240 Hz |
Case | Thermaltake Core X9 |
Audio Device(s) | Topping DX5, DCA Aeon II |
Power Supply | Seasonic Prime Titanium 850w |
Mouse | G305 |
Keyboard | Wooting HE60 |
VR HMD | Valve Index |
Software | Win 10 |
Since it wasn't posted here before:
https://www.reddit.com/r/hardware/comments/1ei1zvm
Those aren't the only reports of that happening. Plenty of people on the Intel reddit have been reporting the same, at least the posts that haven't been deleted.
I'm going to be honest, I have zero faith that reddit actively goes out of it's way to ensure moderation isn't receiving gifts and compensation for biased moderation. There's no financial incentive for them to do so.
To top it off, Puget published numbers that show Zen 3 and 4 with higher failure rates than 13th and 14th gen but confusingly with 11th gen Intel having the highest failure rate overall.
View attachment 357439
Puget's numbers for even it's lower failure rate CPU generations are about twice the average and in general they make no sense. To me it screams low sample size, bad data, or bad SOPs on Puget's end as CPU failure rate absolutely does not vary anywhere near that much outside of this recent Intel issue. This data is definitely only relevant to pugent given no other source reflects their data.
It's very hard to prove that there is an issue over whole product release at all with certainty. Sure, Intel has lots if data, OEM partners have lots if data, but tech journalists, users? We have anecdotal data. People are reporting issues in forums? Every product has issues! When is too much?
Intel might target just that uncertainty. After the microcode fix there will be a long period when all issues will be questioned - was the damage done before microcode fix, and therefore irrelevant? Is it just normal CPU abuse due to overclocking? And after a couple of months it will be irrelevant, all the marketing will focus on upcoming product, best ever in all areas, even in reliability!
System Name | Mean machine |
---|---|
Processor | 12900k |
Motherboard | MSI Unify X |
Cooling | Noctua U12A |
Memory | 7600c34 |
Video Card(s) | 4090 Gamerock oc |
Storage | 980 pro 2tb |
Display(s) | Samsung crg90 |
Case | Fractal Torent |
Audio Device(s) | Hifiman Arya / a30 - d30 pro stack |
Power Supply | Be quiet dark power pro 1200 |
Mouse | Viper ultimate |
Keyboard | Blackwidow 65% |
No, those numbers are based on 700k and 900k.I've written something in the other thread just to explain this better. But in short, this is to be expected in chips not being run 24/7 and you have to factor in the fact that these 13/14th gen include a lot of CPU's that are not top of the line i9's which are showing the most degradation.
Intel handles 10s if not hundreds of rmas a day.Until now we have 3 reports, all of them very very serious. Let's check them outThose aren't the only reports of that happening. Plenty of people on the Intel reddit have been reporting the same, at least the posts that haven't been deleted.
No, those numbers are based on 700k and 900k.
Intel handles 10s if not hundreds of rmas a day.Until now we have 3 reports, all of them very very serious. Let's check them out
1) First case, guy wanted to RMA, Intel said sure, then he changed his mind and asked for a refund. Intel told him to apply for a refund with the retailer he bought his CPU (obviously, that's exactly how it happens in the EU) but nope, he got mad and opened a thread to complain that intel wasn't refunding him, lol.
2) Second guy was told that if they don't have the same CPU available they will instead give him something better - he didn't understand what that meant somehow and he made a video complaining for 0 reason. Imagine intel telling you we don't have a 13500 - we will replace it with a 13600k and youd be crying about it,lol.
3) Third guy send a picture of his cpu die full of paste and whatever bot intel was using couldnt properly read the serial number. Of course he opened a thread complaining for 0 reason. Microcenter told him to clean the damn paste and resend the picture - he did - and intel went through with the RMA.
Those are the very serious reports we have of intel not honoring rma. We need to stay vigilant and on our toes - intel is denying us warranty![]()
System Name | Mean machine |
---|---|
Processor | 12900k |
Motherboard | MSI Unify X |
Cooling | Noctua U12A |
Memory | 7600c34 |
Video Card(s) | 4090 Gamerock oc |
Storage | 980 pro 2tb |
Display(s) | Samsung crg90 |
Case | Fractal Torent |
Audio Device(s) | Hifiman Arya / a30 - d30 pro stack |
Power Supply | Be quiet dark power pro 1200 |
Mouse | Viper ultimate |
Keyboard | Blackwidow 65% |
I'm hell bent on providing facts. Those are the 3 popular cases with threads / videos on youtube and reddit about Intel "denying RMA". They are spammed everywhere, even though none of them have intel actually denying RMA.Yes they are based on 700k as well, and not all are based on 900k which are the ones in question with accelerated degradation. Then take some time to read the other points before spamming this chart everywhere. There are multiple caveats.
Also, you seem to be hell bent on defending Intel when it comes to RMA. Well answer this question then, why were server farms denied multiple RMA's after their chip degraded? What are consumers who bought prebuilts going to do when their 1 year warranty expires? Without extending the RMA by 2 years which is pointless, maybe include tray CPU's to be RMA'd as well, wouldn't you agree? I mean, Intel literally had it on their page that tray CPU's are included, only for them to silently edit it later and remove tray CPU's. What is your opinion on that?
Who told you that prebuilds don't have or have 1 year warranty? Maybe it's a US problem? Cause in EU it's illegal, you can't even sell a product with only 1 year of warranty. 2 years is the minimum.Also, you seem to be hell bent on defending Intel when it comes to RMA. Well answer this question then, why were server farms denied multiple RMA's after their chip degraded? What are consumers who bought prebuilts going to do when their 1 year warranty expires? Without extending the RMA by 2 years which is pointless, maybe include tray CPU's to be RMA'd as well, wouldn't you agree? I mean, Intel literally had it on their page that tray CPU's are included, only for them to silently edit it later and remove tray CPU's. What is your opinion on that?
System Name | Main PC |
---|---|
Processor | 13700k |
Motherboard | Asrock Z690 Steel Legend D4 - Bios 13.02 |
Cooling | Noctua NH-D15S |
Memory | 32 Gig 3200CL14 |
Video Card(s) | 4080 RTX SUPER FE 16G |
Storage | 1TB 980 PRO, 2TB SN850X, 2TB DC P4600, 1TB 860 EVO, 2x 3TB WD Red, 2x 4TB WD Red |
Display(s) | LG 27GL850 |
Case | Fractal Define R4 |
Audio Device(s) | Soundblaster AE-9 |
Power Supply | Antec HCG 750 Gold |
Software | Windows 10 21H2 LTSC |
Blue/green slave detected.intel is denying us warranty![]()
There are quite a few things you're conveniently omitting from those cases, but let's ignore that. Try to understand that there will be an uptick in returns for higher end 13/14 gen parts and there will always be users that try to benefit from this scenario. There are also legitimate cases of many server farms not given warranty and users having to go through hoops, i suggest you look up or watch some videos because there's a lot of evidence out there. It's normal for companies to mess RMA up, you can't be perfect so why wouldn't there be. It's just being made to be a bigger deal than usual when the RMA dept messes upI'm hell bent on providing facts. Those are the 3 popular cases with threads / videos on youtube and reddit about Intel "denying RMA". They are spammed everywhere, even though none of them have intel actually denying RMA.
But sure, if you prefer me to go along with the intel bashing sure, let's do it
What good is a 5 year warranty when Intel denies 100% of the RMAs, multiple users are complaining on reddit left right and center. Terrible company, ill only buy amd from now on.
Who told you that prebuilds don't have or have 1 year warranty? Maybe it's a US problem? Cause in EU it's illegal, you can't even sell a product with only 1 year of warranty. 2 years is the minimum.
System Name | Mean machine |
---|---|
Processor | 12900k |
Motherboard | MSI Unify X |
Cooling | Noctua U12A |
Memory | 7600c34 |
Video Card(s) | 4090 Gamerock oc |
Storage | 980 pro 2tb |
Display(s) | Samsung crg90 |
Case | Fractal Torent |
Audio Device(s) | Hifiman Arya / a30 - d30 pro stack |
Power Supply | Be quiet dark power pro 1200 |
Mouse | Viper ultimate |
Keyboard | Blackwidow 65% |
No, let's not. If im omitting anything important it's not on purpose and i geiniunely want you to correct me. After all RMA coverage is really important, show me which of those 3 cases I was wrong on and ill be on the same side as you exposing intel for denying RMAs.There are quite a few things you're conveniently omitting from those cases, but let's ignore that.
What do you do when any product is out of warranty and it fails? I don't get what is the point of the question, you could have asked the same about any product in the history of products. Had a TV fail just outside warranty with minimal usage, like 4 hours a week. Happens.If prebuilts come with two year warranty, my questions still stand. Because it's been two years since launch, and most are out of warranty.
No, let's not. If im omitting anything important it's not on purpose and i geiniunely want you to correct me. After all RMA coverage is really important, show me which of those 3 cases I was wrong on and ill be on the same side as you exposing intel for denying RMAs.
What do you do when any product is out of warranty and it fails? I don't get what is the point of the question, you could have asked the same about any product in the history of products. Had a TV fail just outside warranty with minimal usage, like 4 hours a week. Happens.
System Name | Mean machine |
---|---|
Processor | 12900k |
Motherboard | MSI Unify X |
Cooling | Noctua U12A |
Memory | 7600c34 |
Video Card(s) | 4090 Gamerock oc |
Storage | 980 pro 2tb |
Display(s) | Samsung crg90 |
Case | Fractal Torent |
Audio Device(s) | Hifiman Arya / a30 - d30 pro stack |
Power Supply | Be quiet dark power pro 1200 |
Mouse | Viper ultimate |
Keyboard | Blackwidow 65% |
So why did you say im omitting stuff? Im not, those are literally the 3 most popular cases that "intel denied rma" on reddit and forums. I covered all 3 of them.I can't be bothered to actually search and write up on a case by case basis. People can do that in their own time but there's going to be a more cases as the weeks go on..
Yes, including 2 years for everyone would have made it better. Heck, including 20 years for everyone would make it even better. While we are at it, we can make it 50. Im not here to argue what would have been better. I'm saying that what applies to any other product applies to intel products as well. If your product dies after the warranty expires, well, you have to buy a new one.I don't know how I can make the question any easier, I thought it's simple. These consumers (which represent the majority) don't get the 3 year standard CPU warranty nor the extended warranty which intel initially stated on their website they'll cover but later removed. Instead of adding two years and making it a big deal, including tray CPU's would've been better for everyone and I asked if you'd agree.
And there are also many cases that intel exchanged multiple (and I really mean MULTIPLE) chips for server farms. These are all the definition of anecdotes. If you want to be more specific and send me something more particular id be glad.edit: oh and i mentioned some cases you ignore, like a few devs and server farms detailing their issues with Intel RMA. Do you honestly think they haven't messed up RMA at all? Strange.
So why did you say im omitting stuff? Im not, those are literally the 3 most popular cases that "intel denied rma" on reddit and forums. I covered all 3 of them.
Yes, including 2 years for everyone would have made it better. Heck, including 20 years for everyone would make it even better. While we are at it, we can make it 50. Im not here to argue what would have been better. I'm saying that what applies to any other product applies to intel products as well. If your product dies after the warranty expires, well, you have to buy a new one.
But with all that said, intel announced that a similar extension is on the works for tray cpus as well. Not that that will appease anyone of course, people will still be complaining on this and other forums. Theyll find a reason, im sure.
And there are also many cases that intel exchanged multiple (and I really mean MULTIPLE) chips for server farms. These are all the definition of anecdotes. If you want to be more specific and send me something more particular id be glad.