MSI Releases Brief Statement Regarding Ryzen 7 9800X3D Damage Incident

[GFreeman]

MSI has released a brief statement regarding the recent issue of a burned AMD Ryzen 7 9800X3D on the MSI Tomahawk X870 motherboard. The issue was reported over at Reddit, showing both burned CPU and socket, and currently it seems to be an isolated incident. MSI is stepping in to investigate the issue and has released a brief statement.

"Recently, we received a user report indicating damage to an AMD Ryzen 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident. Additionally, we are working closely with AMD and are in contact with GamersNexus, which is independently investigating this incident. We will continue to provide updates as the investigation progresses," said MSI in its official statement.



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[aktpu]

That socket looks badly abused. Chalk it up as user error?

 

[Anoniem]

Nah, that's just burned plastic. Funny how those pins seem to be for VDDCR_SOC, VDDIO and VDDCR (at a quick glance). Wonder how this will turn out.

Source: https://en.wikichip.org/w/images/2/2d/Socket_AM5_pinmap.svg

 

[Assimilator]

In the old days a single isolated incident like this would've been a warranty claim. Today it's frontpage news.

 

[Anoniem]

In the old days a single isolated incident like this would've been a warranty claim. Today it's frontpage news.

Yeah, for now I agree with that. Who knows what happend here. Crank PBO scalar to x10 and FIT goes out the window, inb4 crash and burn. I wouldn't be suprised if someone read the article from Skatterbencher and just cranked all things up, wouldn't be the first time. For now; we'll see.

 

[Vladiczech]

This does not seem to be user error even if he was overclocking, the processor would just shut the power off. But the damaged of the socket is weird and can't be done easily.

 

[Chomiq]

Nah, that's just burned plastic. Funny how those pins seem to be for VDDCR_SOC, VDDIO and VDDCR (at a quick glance). Wonder how this will turn out.

Source: https://en.wikichip.org/w/images/2/2d/Socket_AM5_pinmap.svg

That's not burned plastic, that's chewed in plastic from bad alignment and forcing the socket closed.

 

[Ferrum Master]

Socket is user damaged, clearly a user error.

 

[Anoniem]

Yup, agreed, didn't see that on my phone screen. That's some chewed plastic.

 

[Hecate91]

The edge of the socket looks damaged, with cracked plastic on one side which shouldn't happen if the CPU is installed correctly.

 

[TheDeeGee]

If you go the actual reddit post and look at the socket, it clearly shows the CPU wasn't properly seated. Parts of the surrounding plastic were deformed by the mounting pressure, and bad contact of the pins caused arcing.

aka User Error

No RMA, better luck next time.

 

[Nhonho]

and are in contact with GamersNexus, which is independently investigating this incident

Does MSI now depend on a youtuber?

A youtuber...

 

[Frick]

Does MSI now depend on a youtuber?

A youtuber...

Youtubers are much more important to people than writers.

 

[rakesh_sharma23]

HOW NOT TO BREAK YOUR 9800X3D by : buildzoid

 

[Hakker]

Well the socket is broken on top of the picture so there I believe the cpu never made good contact so some pins did barely touch and others didn't since most are voltage pin there it basically means the other pins will draw more to compensate and as more go the worse it gets. If the socket was damaged when he received it then he should've done an RMA. Now it's anyones guess on who is more willing to safe face. My guess on the outcome. AMD will do nothing since nothings wrong on their end. MSI will replace the motherboard and the CPU is just on the user because you should always visually inspect your hardware.

 

[Blue4130]

Does MSI now depend on a youtuber?

A youtuber...

They do when the youtuber buys the dead board and chip from the user. The user sold it to GamersNexus rather than send it to MSI or AMD.

 

[Chomiq]

Does MSI now depend on a youtuber?

A youtuber...

GN saw post on reddit, contacted MSI for details, MSI is in contact with them. Reading comprehension.

 

[R0H1T]

GN's always looking for a scoop, don't pretend they won't dial this to 24 if they can.

 

[Vayra86]

Gotta say you are pretty special if you manage to misplace these CPUs in the socket. Even more special is it when this then appears on the internet and isn't already considered user error to begin with.

You don't punch CPUs in there, its really quite simple. All I smell here is people failing Darwin's race.

 

[Frick]

Gotta say you are pretty special if you manage to misplace these CPUs in the socket. Even more special is it when this then appears on the internet and isn't already considered user error to begin with.

You don't punch CPUs in there, its really quite simple. All I smell here is people failing Darwin's race.

There has been reports of bad pins in sockets, like all of them being misaligned or bent. I can see someone trying to make it work anyway.

 

[Vayra86]

There has been reports of bad pins in sockets, like all of them being misaligned or bent. I can see someone trying to make it work anyway.

With a sledgehammer clearly

 

[tommesfps]

It is just to discredit AMD Ryzen 7 9800X3D somehow.

And yes, GamersNexus is not just a youtuber!

 

[Zubasa]

Nah, that's just burned plastic. Funny how those pins seem to be for VDDCR_SOC, VDDIO and VDDCR (at a quick glance). Wonder how this will turn out.

Source: https://en.wikichip.org/w/images/2/2d/Socket_AM5_pinmap.svg

Sure, it got so hot that it bend the ILM. /s

It is just to discredit AMD Ryzen 7 9800X3D somehow.

And yes, GamersNexus is not just a youtuber!

As usual the media just runs with it without looking at the images from that reddit user.
It shows that not even GN bothered to click the link and look at the other 2 images, Steve just just saw burnt CPU and went "mine mine mine".

http://imgur.com/a/KZ2rVz4

 

[csendesmark]

This socket looks messed up

My bet is also on user error.

GN will look for a scoop, but they are also fair IMO.

 

[JustBenching]

Yeah, for now I agree with that. Who knows what happend here. Crank PBO scalar to x10 and FIT goes out the window, inb4 crash and burn. I wouldn't be suprised if someone read the article from Skatterbencher and just cranked all things up, wouldn't be the first time. For now; we'll see.

You can crank everything up to 11 and it still shouldn't cause that kind of damage. The cpu will thermal throttle way before the socket gets anywhere near the amount of power that would damage it or the pins