Owners of GIGABYTE X870E AORUS XTREME AI TOP Boards Report 100 °C+ Chipset Temps

[T0@st]

A member of GIGABYTE's gaming subreddit has shared a worrying HWiNFO diagnostics readout accompanied by a simple title: "X870E AORUS XTREME AI TOP Chipset with AMD Ryzen 9 9950X3D—Chipset 2 (xHCI) 109.9 °C." Xabiro's initial post attracted replies that disclosed additional feedback regarding higher than expected temperature measurements. Another member—RyanOCallaghan01—exclaimed in the comments section: "damn. I am having the same problem, Chipset 2 is almost reaching 100 degrees Celcius, and I have not even got a high-powered GPU installed. I have seen your image and starting to suspect mine may be the same." The original poster proceeded to disassemble their thermally-challenged X870E AORUS XTREME AI TOP specimen, and quickly identified the root cause—affecting one of the board design's two daisy-chained Promontory 21 chipsets.

Xabiro described this problem-solving process: "I removed the heat sink and actually the top AMD chipset is not touching the heat sink no matter what I do...I didn't have any GPU installed yet, but I just solved (the temperature problem) yesterday, with thermal paste combined with Thermal Grizzly (TG) KryoSheet, just because I didn't have TG Putty Pro. Now the maximum temperature is 65 °C—also on the bottom one was just changed to TG Kryonaut, and it is under 50 °C. Quite ironically, GIGABYTE recently engaged in some public mocking of a troubled ASUS motherboard feature. Xabiro suspected that the X870E AORUS XTREME AI TOP mainboard's EZ Latch Plus GPU quick release system is preventing good contact between surfaces. They observed that: "the plastic ornament which goes from the PCIe to the release button is too high and the top part of the heat sink stays on it, and just simply cannot touch the chipset die."




RyanOCallaghan01 posted in a new thread, and reported: "seeing high temperature readings on one of the chipsets. It is worth noting that I have got drives installed in the M2B_SB and M2D_SB M.2 slots, which share the same chipset according to the block diagram. Despite this, I still would not expect chipset temperatures to be quite this high (idle at the desktop), which makes me wonder whether this is normal or if it is a sign of a possible assembly issue. I am therefore hoping someone (from GIGABYTE) can give me some insight on this, preferably in the same situation where multiple drives are sharing the same chipset."

View at TechPowerUp Main Site | Source

 

[mate123]

XTREME AI TOP

 

[A Computer Guy]

I had my chipset overheat on my X570 Taichi. Turned out some screws were loose on the backside of the board for the heatsink preventing good contact between the heatsink and chipset. If your chipset temps are too high this is something to check for. I initially noticed the problem because NVMe's connected via the chipset kept dropping off.

Seems like this motherboard heatsink could use copper shim treatment for that heatsink configuration.

 

[Event Horizon]

That's just sad. I used to use my fingers, but with giant heatsinks getting in the way these days I just use a single chopstick to gently release the PCIe latch.

 

[_roman_]

Thanks for the topic.

gigglebyte.

Is that a fan cable? Just kidding? I assume it is some sort of Light / RGB stuff

That reddit poster seems to have cash. I bought the cheaper Thermalright AM5 CPU Socket replacement. That reddit poster bought the three times more expensive grizzly cpu socket am5 replacement.

822€ mainboard - central europe / a common AM5 mainboard costs from 150€ - 250€ / there are cheaper and more expensive options also of course
source: https://geizhals.at/gigabyte-x870e-aorus-xtreme-ai-top-a3352440.html

 

[Athena]

How does something like this get passed QC?

perhaps it was a bad batch?

 

[RyanOCallaghan01]

Thanks for posting this. I am the other user who recently purchased this board, one of my chipsets reads around 60-62 degrees C whilst the other one reads around 97 degrees, idle at the desktop.

The latter chipset is significantly hotter than expected and gives me good reason to suspect my situation may be the same as the other poster - I will be checking this out when I get some thermal putty in tomorrow night.

 

[Shtb]

Increased quality control? Who needs this crap!
(scooping money with a shovel)

 

[freeagent]

How does something like this get passed QC?

By checking the first off, then screw up the loading process, and run for the day not knowing you making bad parts because you are not checking them. Most impressive.

Its like a cascading failure of QC in multiple departments.

 

[user556]

Going by the photo of HWInfo I'd say that 109.9 degC is the sensor's maximum possible reading. The real temperature was likely even higher.

 

[mate123]

How does something like this get passed QC?

QC is probably outsourced to AI these days

 

[Wirko]

Aorus the eagle, to SSDs and chipsets: My little guys, bad people pour liquid hydrogen and all that nasty stuff on us like we're pigeons, but I will keep you warm under my wings, worry not.

 

[Vya Domus]

What the hell is that name.

 

[blinnbanir]

If I remember correctly Gigabyte's MB creation is totally robotic. Just like their GPUs (not enough Paste on the Chip) it is obvious that something lacking is inserted when you automate the process. A chipset hitting that temp should only if you fully populate the MB. Using the other PCie slots and SATA ports will have your chipset(s) running hotter than normal. It is too bad we flamed fans we could not even hear on X470 for the squeaky wheel.

 

[eidairaman1]

Gigafail

 

[Bwaze]

This would be all over Gigabyte forums - if they had any.

In their infinite wisdom they deleted them, so such debacles wouldn’t get spread around.

 

[Noci]

If these are not isolated cases, this would defenitly be an example for Gigabyte to initiate a recall on the affected mainboards and fix it IMO.
Especially because it concerns their topline flagship in this product line.

From a consumer point of view it would be the best thing to do.
Realisticly, they probably just issue a new revision of this product with the problem addressed.
What happens with the current revision out in the wild, probably depends on how many are already sold/affected/reported, as it's not being the model that will lead the sales charts considering the price.

But if these are just some isolated cases, it could be a limited batch and they just handle it silently through customer support when getting requests.

Time will tell

 

[Bwaze]

Nah, even if all the specimens of X870E AORUS XTREME AI TOP have this flaw, how many users will actually notice this? Who looks at their chipset temps? And I bet the actual sales numbers of those extremely expensive motherboards are very low. They could handle all of the replacements (of people that actually notice it) silently through customer support - the only thing that’s really damaging here is the publicity of selling basically a non functioning top of the line product. You know, like exploding PSU kind of bad publicity.

 

[sLowEnd]

How does something like this get passed QC?

What QC?

 

[Hervon]

I'm a not so proud owner of a Gigabyte X870E Elite. Chipsets temps are around 68C so luckly no issue here...

 

[freeagent]

Who looks at their chipset temps?

 

[Dr_b_]

AI TOP? More like CHIPSET TOO HOT, amiright?

 

[blinnbanir]

View attachment 390997

What do you have installed to the chipset? This is with all M2 and SATA ports (mostly) filled.

 

[freeagent]

What do you have installed to the chipset? This is with all M2 and SATA ports (mostly) filled.View attachment 391033

I have all 4 M.2 filled as well as one in the slot

 

[blinnbanir]

I have all 4 M.2 filled as well as one in the slot

I am impressed. Those numbers are similar to my X570 machine that has nothing connected to the chipset.