Since when has Gigabyte's warranty been prorated?

[evernessince]

Surely I'm not going crazy here looking at Gigabyte's warranty terms:

"If a Product is near the end of a given warranty period and a repair/replacement is not possible, GIGABYTE reserves the right to offer an alternative of equal or greater value or a partial refund proportional to the remaining warranty life of the Product."

Warranty - GIGABYTE Global

GIGABYTE Warranty service, ensuring you have the best experience when using GIGABYTE products and services.

www.gigabyte.com

Since when did Gigabyte change it's warranty terms to that typically found on wear products like tires and batteries? This doesn't make any sense in the PC industry, graphics cards don't wear like those kind of products. A 1080 Ti is mostly going to play game x the same over it's entire lifespan, meanwhile a tire's performance declines heavily with use with a certain end after enough wear.

I really do miss EVGA, it just feels like ever increasingly anti-consumer behavior from these companies.

 

[GerKNG]

This is completely normal, and i don‘t understand the problem.
Your 1080 Ti bought maybe in late 2018 with 3 years of warranty breaks in 2021.
How are they supposed to dig up a new 1080 ti a year before the 4090 launched.
You get a 2080, 3070 or some money back.
EVGA does/did exactly the same and replaces your GPU with a equivalent model from today. Just like any other manufacturer.

 

[Kwadratowicz]

But for Me it sounds like You've got left 1month of the warranty, so Your card is worth 1/36 of what it was almost 3 years ago, here is some spare change for your effort to buy our products. Hope You will buy our stuff again ... (We expected this card to die 3 years and 1 day, not 2 years and 345 days, our bad, We will make everything in next stuff that it will last this 3 years one day and no more.)
This "partial refund proportional to the remaining warranty life of the Product." sounds fishy.

 

[TSiAhmat]

But for Me it sounds like You've got left 1month of the warranty, so Your card is worth 1/36 of what it was almost 3 years ago, here is some spare change for your effort to buy our products. Hope You will buy our stuff again ... (We expected this card to die 3 years and 1 day, not 2 years and 345 days, our bad, We will make everything in next stuff that it will last this 3 years one day and no more.)
This "partial refund proportional to the remaining warranty life of the Product." sounds fishy.

I assume they will almost always offer an equivalent or higher exchange first & if you don't want it they offer the partial refund.

 

[claylomax]

How long is Gigabyte warranty in the UK/EU?

Edit: Never mind, I found it on the link; my bad.
Three years.

 

[Kwadratowicz]

it's or or or, so it depends what is best for them to don't make bad rep, and still do as little as possible.
It's a brand.

How long is Gigabyte warranty in the UK/EU?

In Poland it is 36 months for gpu.

 

[Chaitanya]

Surely I'm not going crazy here looking at Gigabyte's warranty terms:

"If a Product is near the end of a given warranty period and a repair/replacement is not possible, GIGABYTE reserves the right to offer an alternative of equal or greater value or a partial refund proportional to the remaining warranty life of the Product."

Warranty - GIGABYTE Global

GIGABYTE Warranty service, ensuring you have the best experience when using GIGABYTE products and services.

www.gigabyte.com

Since when did Gigabyte change it's warranty terms to that typically found on wear products like tires and batteries? This doesn't make any sense in the PC industry, graphics cards don't wear like those kind of products. A 1080 Ti is mostly going to play game x the same over it's entire lifespan, meanwhile a tire's performance declines heavily with use with a certain end after enough wear.

I really do miss EVGA, it just feels like ever increasingly anti-consumer behavior from these companies.

I read story of MSI swindling user out of 4090 using similar statement of saying warranty is prorated. Atleast Gigabyte had decency to put it in black and white unlike MSI which just scammed a customer.

https://www.reddit.com/r/MSI_Gaming/comments/1k5cwyh

 

[TSiAhmat]

I read story of MSI swindling user out of 4090 using similar statement of saying warranty is prorated. Atleast Gigabyte had decency to put it in black and white unlike MSI which just scammed a customer.

Huh, had an issue with a MSI Monitor (Price new of it was around 450 €), the backlight died 3 Months before the 3 Year Warranty ended. RMA it, they couldn't repair it in the 14 Days Window they give themselves. Offered me a replacement for the Same Monitor but now it's 4k with 5 less Frames and I didn't pay a single dime for it. But everything in the EU, maybe they have a better Customer Service down here.

 

[R-T-B]

I mean on one hand gigabytes warranty has always been kind of awful so this does not surprise me.

But yes, this is pretty pisspoor warranty terms.

 

[evernessince]

Your 1080 Ti bought maybe in late 2018 with 3 years of warranty breaks in 2021.
How are they supposed to dig up a new 1080 ti a year before the 4090 launched.
You get a 2080, 3070 or some money back.

That's normal. Perhaps you misunderstood the original post. The problem isn't that they could replace the card with another card of equal or better performance. It's the concept of them giving you less fiat currency back than you originally paid when they don't provide a replacement. In otherwords, failing to make you whole as a customer. This is why I specifically take to task the part of the terms that make it prorated and not what you are pointing out.

My 4090 is worth more now than it was when I purchased it. How in the world would it be fair to me that, in a hypothetical instance they fail to replace it, they give me 1/5th what I originally paid because that's how much warranty is left? I'm not asking them to pay full market price now, I'm asking them to make me whole, whether that be providing an equivalent replacement or refunding the original purchase price. GPU manufacturers were already leaning on refunding customers during the past Crypto crazes because it was the cheaper option. I can only imagine what would happen to the market if all of a sudden more companies start adopting prorated warranties that will only payout a fraction of the original amount paid. That would absolutely be subject to abuse, they could arguably be making money by doing so if the cards they are getting in can be repaired and then sold again. Prorated warranties have no place in the PC market, again they are not wear parts like tires.

But for Me it sounds like You've got left 1month of the warranty, so Your card is worth 1/36 of what it was almost 3 years ago, here is some spare change for your effort to buy our products. Hope You will buy our stuff again ... (We expected this card to die 3 years and 1 day, not 2 years and 345 days, our bad, We will make everything in next stuff that it will last this 3 years one day and no more.)
This "partial refund proportional to the remaining warranty life of the Product." sounds fishy.

Three years after the 1080 Ti's release date was the pandemic and I can guarantee you it's market value was not 1/36th of the original price at that time. Heck to this day the 1080 Ti maintains 2/7ths of it's orginal value, 8 years after the release date.

This is part of the reason why warranties aren't based on current market value, it could put companies on the hook for large sums. You either give the customer an equivalent performing product or their money back.

This isn't about market value though, commom law in regards to making the customer whole stipulates that refunds for defective goods be based on the original purchase price.

I read story of MSI swindling user out of 4090 using similar statement of saying warranty is prorated. Atleast Gigabyte had decency to put it in black and white unlike MSI which just scammed a customer.

https://www.reddit.com/r/MSI_Gaming/comments/1k5cwyh

Agreed, although that same rep also said it isn't even a warranty at all (contrary to the fact that the policy says it is and it is also called a warranty in their own store) so it may just be an ignorant rep. In addition, I'm not sure MSI's supposed prorated terms are enforceable (assuming they even exist) given they aren't reasonably made available to the buyer (not available online) before purchase and they put several barriers in the way of seeing those terms (require a whole call to a regional office but then don't give the number of provide a link). Companies must make their full terms available to buyers before the sale and they must make them reasonably accessible.