Microsoft Offers Free Support for Vista SP1 Installs

malware · Mar 25, 2008

All Windows Vista users encountering problems when they upgrade to Service Pack 1 will be given free support, Microsoft informed today.

We are offering free-of-charge support to anyone who is having issues installing Windows Vista SP1,

Microsoft blogger Brandon Le Blanc said. There are three options available under the free support plan: e-mail support, which will be answered within one business day; online chat, which has a current waiting time of around 40 minutes; and call, available only for users who have a software-assurance agreement, professional contract, TechNet subscription, or MSDN subscription, or for those who come under the Microsoft Partner Program. The free support is available for all users till March 19, 2009. Please proceed here.

View at TechPowerUp Main Site

Mussels · Mar 25, 2008

.... and for non US users?

"all vista users" my ass.

edit: doesnt look like the email method asks for a location anyway.

why yes, i need support installing SP1 onto... mac OSX...

Morgoth · Mar 25, 2008

free? do we have to pay for support?

malware · Mar 25, 2008

Mussels said:
.... and for non US users?

"all vista users" my ass.

edit: doesnt look like the email method asks for a location anyway.

why yes, i need support installing SP1 onto... mac OSX...

I'll change the text, because as you said it does not ask for location anyways? Strange it was written for US members only in the source of the news.

GJSNeptune · Mar 25, 2008

I take it they won't be denying the people who installed the standalone version after they didn't find it under Windows Update?

Mussels · Mar 25, 2008

GJSNeptune said:
I take it they won't be denying the people who installed the standalone version after they didn't find it under Windows Update?

nah they dont ask how you installed it anyway, SP1 is SP1 regardless of where it came from.
Hell, you could ask them why its not under windows update - thats an install problem.

GJSNeptune · Mar 25, 2008

It isn't supposed to show up if it detects issues, like a bad device driver or something, and it won't show up until it thinks issues have been resolved. Many people who are having problems installed the standalone version because the update didn't show up under Windows Update.

The standalone is over 400MB, whereas the update (I've read) was like 60MB.

Water Drop · Mar 25, 2008

Haven't had a problem with SP1 at all in Vista Ultimate x64. Been using SP1 since before it's "official release" and you would be crazy not to upgrade to SP1 if you have Vista. Everyday performance is improved and stability/reliability is pretty much at 100% now.

WarEagleAU · Mar 25, 2008

Well that is nice of them. Of course, Im waiting for SP3 for Xp 64 bit myself.

Triprift · Mar 26, 2008

So are us Aussies gonna get free support? Sounds like from readin a few post we aint bah.

Kreij · Mar 26, 2008

I've had no problems with Vista SP1 which I loaded as standalone, but then I am usually using my system for graphic work or coding.

I don't really care about transfer time to other devices as I just start it up and go get a beer. When you still remember 300 baud modems, well ... :roll:

ShadowXP · Mar 26, 2008

Regardless if Lil'Squishy gives free support for Non-US people or not, getting help for installation-problems is NOT hard. There's many here at Techpowerup that has solved problems like this (some of us even work with doing that kind of stuff for a living), and there's a lot of help to be found in something as simple as Google :toast:

Of course, this doesn't make trouble any less aggrevating :banghead:

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Processor	Intel Core 2 Quad Q6600 G0 VID: 1.2125
Motherboard	GIGABYTE GA-P35-DS3P rev.2.0
Cooling	Thermalright Ultra-120 eXtreme + Noctua NF-S12 Fan
Memory	4x1 GB PQI DDR2 PC2-6400
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Audio Device(s)	Creative X-Fi XtremeMusic + Logitech Z-5500 Digital THX
Power Supply	Chieftec CFT-1000G-DF 1kW
Software	Laptop: Lenovo 3000 N200 C2DT2310/3GB/120GB/GF7300/15.4"/Razer

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Microsoft Offers Free Support for Vista SP1 Installs

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