Diamond Responds to Faulty Supply Issue, Claims Only 188 units Faulty

[btarunr]

It was earlier reported (as early as yesterday), that Diamond Multimedia may have sold thousands of defective graphics cards through OEM / OEI channels. Diamond, on its part has responded to the original report, saying that only 188 units were defective in reality, not thousands, as alleged.

Bruce Zaman, CEO for Diamond responded to the TG Daily article, saying that only 188 units out of the thousands shipped were found with defects, and that the figures put up by an engineer at Alienware were incorrect as it was later found. Those were the figures and data the original report on this whole controversy was built on. Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer. Zaman added, that the engineer was fired, for not only playing a key role in the whole controversy, but also for allegedly providing the company with false credentials.

View at TechPowerUp Main Site

 

[imperialreign]

if this issue has hurt Diamond tremendously - Alienware could be in for a lawsuit.

 

[WarEagleAU]

Possibly so. Thats the problem when idiots open their mouths.

 

[_jM]

I'll stick to HIS and Sapphire from now on.

 

[Chris_Ramseyer]

Both HIS and Sapphire have piss poor RMA systems. I would fine a new supplier.

 

[FreedomEclipse]

Both HIS and Sapphire have piss poor RMA systems. I would fine a new supplier.

I think 'piss poor' is an overall standard when it comes to after market service.

I had a mate buy a laptop from DELL recently - Not only did they deliver it 2 weeks later then originally stated but they also shipped his laptop with a faulty hard drive which took another 2 weeks for DELL to send an engineer in to replace it.

lucky for me the last thing i ever had to RMA was a hdd a few years back so I wouldnt know how bad their services are but Ive hrard good things about HiS & Sapphire. but i suppose thats anyones guess.

 

[Bjorn_Of_Iceland]

Zaman said that not the hardware problem in itself, but the time it took the engineer to fix the issue was the reason why it lost Alienware as a customer. Zaman added, that the engineer was fired

pff.. typical. Dont they do some kind of a root cause analysis? Poor bloke became the fall guy. Well its good that he left that crappy company one way or the other.

 

[eidairaman1]

Both HIS and Sapphire have piss poor RMA systems. I would fine a new supplier.

Sapphire RMA process was far better than HIS, when i had to send in a board that died within 3 days, it took almost 2 weeks for HIS to finally Reply to my Request of the RMA form, where with sapphire it took 1 day.

 

[Fitseries3]

someone shit the bed over 188 card being dead? wtf? i know it is a FACT that they get more cards a week from RMA that are dead then a weak 188 cards. alienware can go die for all i care. i hope diamond sues the shit outta them.

 

[TheGuruStud]

Sounds like dell dumb dumbs might be starting to run the show at alienware.

 

[philbrown23]

I agree with fits! this is reduculouse video cards die plain and simple. Alienware is a piece of shit company just trying to recover lost profits from overpricing and underselling, seriously they want 1600 for a pc with a Q6600-2X8800gt-and an nvidia 780i. that my friend is bullshit.