Black screen of death W11

[Jaisunny]

Randomly (not new sw install related) my laptop has developed a Black screen or death where the cursor moves fine but nothing else. The login screen appears but after that it's just black screen.

What I've done so far with zero luck :
-Task manager new task.. Explorer.exe
-ran sfc scannow and dism
-install latest drivers
-command to refresh gpu
-connected external monitor to laptop
-safe mode (same issue)
-created new user account with admin rights
-reseated ram and ssd
-removed last windows updates
-tried to find restore points

There's probably more ive done over the space of a couple days but I've forgotten.

Oh msedge.exe doesn't work. I guess there is a os problem.

If I ctrl alt del and run new task and type c: I can access everything. Even chrome even wifi.. Everything appears to be working this way.

I'm now at a loss and have no more ideas.

 

[Marcus L]

Reinstall Windows? Also please list laptop model/specs

 

[_roman_]

I just ordered a few hours ago a lenovo laptop. I read, a few hours ago, on the web that this type has issues with certain "software" version of the lenovo hardware itself = firmware = uefi from that laptop.
For that issue i de3cribed the workaround was to downgrade the uefi

You may check if you run stable firmware for all hardware, good cables, and good working drivers first.

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you may give us more data. "randomly" usually has some chain of events.

my windows 11 pro 24h2 needs certain version of software for certain hardware to work properly. The main reason why I try to use offline installers in c:\software. The main reason why I pause updates and use the monthly windows "offline" package only(which for the last two times still needs a working internet connection to start the update).