Blank screen issue in HP Envy 17-3290NR 3D laptop with motherboard Louis V1.1 6050A2489901 MB-A02, S989 socket.

[inventor]

Hi all forum members,

I will be very appreciated if forum members help me to identify about the probable faulty component (s).

The production of this laptop is the year 2012, it is designed in the time of windows 7.

I have the schematics of the motherboard which is not very friendly, showing just drawings but not the print side’s details. For the one having better knowledge this may help.

Configuration:
HP Envy 17-3290NR 3D laptop
Intel i7-3610QM 2.3GHz 45W
8GB SDRAM DDR3 1600Mhz (2x4GB)
Intel HM76 Express Chipset, (Chip: SLJ8E)
AMD Radeon HD 7850M Graphics on board with 1GB (GPU chip: AMD 216-0835063)
Graphic RAM 4X256MB on board (Hynix chips: H5GQ2H24MFR T2C 216A)
Internal Display 3D 1920x1080 120Hz [LG 3D, LP173WF2 (TP) (B1) 50pin]
1xHDMI, 2xDP (Display port) output
80GB SSD
1TB HDD, Optical drive: Blu-Ray Read, DVD R/W
Power Adapter HP 120W 6.15A 19.5V DC (with smart pin)
Battery VT06XL 11.1V 86W (Not used anymore)

Found Issues:
-I upgraded windows7 to windows10. It worked without problem continuously around 4 months. One day while it was on and when doing nothing the screen becomes suddenly blank, no backlight, nothing.
-Totally no graphic output. Nothing displayed in the internal display, no output in HDMI Port and in the Display Ports. This model has only one dedicated GPU no chance to activate an extra GPU to see what happens.
-After the blank screen, just before losing the GPU totally, HP Diagnosis test showed from HDMI “Graphic RAM failure at address XXX” and each repeating indicated different address. Then I decided to heat the graphic rams and the GPU chip to get better soldering contacts. After that HDMI output also lost, windows out of order, system recovery out of order, no proper boot anymore.

Hard reset, removing backup battery, replacing the RAM sticks or using different slots didn’t help. AC adapter working fine. But no battery may create blank screen trouble, I am not sure. No battery didn’t create a problem during last 4 month continuous use.

Then I decided to buy a new GPU chip, 4 new Graphic Ram chips and one chipset. The new ones are exactly the same and all brand new, they are not refurbished. I took my motherboard to professional to mount all the chips.

Still no graphics.

Bios chip Winbond 25Q64FV-SIG was healthy before the blank screen. I removed re-programmed it with a bios programmer I used my saved old original bin file. It didn’t solve the problem. HP usb bios utility didn’t solve the problem either. One bios leg was broken during multiple time removing/remounting I replaced it with Winbond 25Q64JVSIQ all the programming made correctly like the old one. Now my bios chip is new type but inside information same like before. No changes in trouble.

-The laptop’s fans are spinning, I tried to install my own system backups from dvds (could start the installation blindly) result not healthy. All backup dvds read properly but cannot go further. Cannot start windows.

Then tried to install windows 7 and then windows 11 blindly. Half successful installation. Computer can boot but always with blank screen and with some missing drivers. I could get the desktop view and device manager graphic print screen and I could save them in the usb drive by mspaint, always blindly. Shows some drivers not installed with yellow exclamation.

In windows7 trial, device manager listing

-Display Adapters (No exclamation mark)
Standard VGA Graphics adapter
(Nothing listed as AMD HD7850M graphics)
-Other Devices
! Ethernet Controller
! Network Controller
! PCI Device
! SM Bus Controller
! Universal Serial Bus (USB) Controller
! Unknown device
! Unknown device

In windows11 trial, device manager listing:

-Display Adapters (No exclamation mark)
Microsoft Basic Display adapter
There is no line about AMD-HD7850M graphics…
-Other Devices:
! PCI Device (Probably Synaptics Touchpad)
! PCI Simple Communication Controller (Probably Intel HM76 chipset or the GPU as PCIe device)
! Unknown device (Probably Intel Centrino Wi-Fi PCIe card)
! Unknown device (Probably WMDS-139AG digital wireless audio PCIe card)
! Unknown device (Probably Realtek Card Reader)
! Unknown device (Probably ACPI Smart Connect)

-In each time booting SSD file corruption happening. Need to correct the SSD in another computer and move it back again.

-Caps lock working normally and no HP’s caps-lock warning blinks.

-HP Diag running from USB makes an initial test and creates one auto generated log file.

HP Diag Version 5.1.2.0 (which was supplied with this laptop)
07/24/24 15:13:11 ================================================
07/24/24 15:13:11 EFI System Diagnostic 5.1.2.0 Started
07/24/24 15:13:11 Load Options =
07/24/24 15:13:11 Failed Loading Hii Protocol
07/24/24 15:13:11 SysDiagsBiosData2011 Configuration Variable Acquired
07/24/24 15:13:12 Absolute Pointer Protocol Not Available
07/24/24 15:13:12 Found HP Thermal Diagnostic Protocol
07/24/24 15:13:12 HP BIOS Image Interface Protocol Version 0.1
07/24/24 15:13:12 Found 8 Processors 8 Enabled, Max 8 Processors
07/24/24 15:13:12 PlatformLang reported as en-US.
07/24/24 15:13:12 Language Selected is currently (eng).
07/24/24 15:13:15 Found 1 Hard Disk Drives
07/24/24 15:13:15 Found 0 Optical Disk Drives
07/24/24 15:13:15 Run from USB and at least one hard disk exists
07/24/24 15:13:15 System Family: = 2
07/24/24 15:13:15 System Model: = HP ENVY 17-3290NR Notebook PC
07/24/24 15:13:15 System SKU: = A9P83UA#ABA
07/24/24 15:13:15 System ID: 1852
07/24/24 15:13:16 SysDiagInitErrorLog - No Records Found
07/24/24 15:13:16 BattInit: Protocol 2010.
07/24/24 15:13:16 Starting Graphical System Diagnostic Menu

HP Diag Version 8.4.0.0 is supplying more info in the auto generated log file.
2024-07-24 14:52:23 ================================================
2024-07-24 14:52:24 EFI System Diagnostic 8.4.0.0 Started
2024-07-24 14:52:24 Load Options =
2024-07-24 14:52:24 SysDiagsBiosData2011 Configuration Variable Acquired, SysDiagsBiosData2010.Version 1
2024-07-24 14:52:24 Found HP Thermal Diagnostic Protocol
2024-07-24 14:52:24 HP Thermal Diagnostic 2 Protocol Not Available
2024-07-24 14:52:24 [W]> Failed Locate Ip4Config2 Protocol. (Not Found)
2024-07-24 14:52:24 [L]> System ID: 1852
2024-07-24 14:52:25 Failed Loading EFI_HP_BIOS_IMAGE_INTERFACE_PROTOCOL2_GUID(Not Found)
2024-07-24 14:52:25 HP BIOS Image Interface Protocol Version 0.1
2024-07-24 14:52:25 [L]> Found 8 Processors 8 Enabled, Max 8 Processors
2024-07-24 14:52:25 [L]> MpService found Bsp at index 0
2024-07-24 14:52:25 [L]> Absolute Pointer Protocol Not Available
2024-07-24 14:52:25 [L]> SetBestGopMode to 0: 800x600
2024-07-24 14:52:25 [E]> Failed to FrameBufferBltConfigure, Unsupported
2024-07-24 14:52:26 [E]> UpdateScreenResolution failed, Unsupported
2024-07-24 14:52:26 [E]> failed to DrawToScreenInitialize, Unsupported
2024-07-24 14:52:26 Failed Init of Graphics Library
2024-07-24 14:52:26 Exiting System Diagnostics

The dedicated GPU on the MB is a PCI-e device, my device manager shows PCI Simple Communications Controller is in error mode.

On the last I bought one PCI-e riser adaptor and a desktop type old Sapphire R5 230 PCIe AMD HD6450 graphics card. I mounted them to SDD PCI-e socket then to the wi-fi PCIe socket of the motherboard, connected an external power for this graphic card, none of the driver installed by windows. Because I think my PCI Simple Communications Controller is in error mode.

IMPORTANT for diagnosing:

In windows 7 I could get msinfo32 with full details, shows some services ok, some not installed. (I can put the result list here if anybody needs to see it)

In windows 11 by using pnputil I could get connected devices and their status, enabled interfaces, all problem devices. (I can put the result list here if anybody interested.)

But these diagnosis are not telling me which physical component to check for solving the blank screen problem.
I can send the photo of the motherboard in case needed.
Thank you.

 

[FreedomEclipse]

I will be very appreciated if forum members help me to identify about the probable faulty component (s).

GPu is dead or in the process of being deaded. Time to get a new laptop

Welcome to TPU.

 

[P4-630]

As Freedom said, it's time to get a new laptop.

I'd also imagine it's really slow compared to a more recent laptop...

 

[inventor]

I have many faster recent computers. It would be nice to see this laptop in working since it is a memory for me. I worked so hard to fix it until today. I am attaching more informations which I could retrieve from windows7 and 11.

 

[FreedomEclipse]

You have four solutions.

1. Take classes in becoming an electrician (or a more experienced electrician) and computer sciences. Get good at PCB level repairs.
2. Find someone who specialises at board level repairs who will diagnose and possibly repair your board.
3. Go on Aliexpress and roll the dice that some of these boards you can find do work and will fit your laptop.

For example:

https://de.aliexpress.com/item/32340004527.html

4. salvage what you can off it then throw it in the bin.


--- Three of these solutions cost a lot of time and money. The last one is free.

 

[inventor]

I had one bad Aliexpress experience for the 2nd hand motherboard which They sent me a different and broken product. I returned it but they didn't refund because discussion time was over. Second shopping from them is this motherboard that I am trying to fix now. I paid USD250 but it worked 4 months only. No more used motherboard shopping, the result will be same. I'm not bad in electronics. I have my own designs in analog systems. Last month I found the faults and fixed a Pioneer SX-950 amplifier and a ctf-1000 tape recorder and also a Nikon digital film scanner. I can do fine repair work no problem. I have computer software education, I had my own software company for 15 years before windows os.

What I expect from this forum is the help of someone who has technical experience on the motherboards and who can electronically guide me step by step for the repair of my motherboard according to all the informations I have given.

 

[FreedomEclipse]

I'm not bad in electronics. I have my own designs in analog systems. Last month I found the faults and fixed a Pioneer SX-950 amplifier and a ctf-1000 tape recorder and also a Nikon digital film scanner. I can do fine repair work no problem.

Then get a multimeter and start probing.