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Brand new Ryzen PC power-up / down problem

Joined
May 4, 2021
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System Name Ryzen first build
Processor AMD Ryzen 5 3600
Motherboard ASUS ROG Strix X570-F
Cooling Noctua NH12-US
Memory 2 x 8GB Gskill Trident Z Neo 3200 16-18-18-38
Video Card(s) MSI GTX 1660 Super Gaming X
Storage 1 x PNY CS900 500gb / 1 x WD Black SN750 1TB
Display(s) No comment!
Case Corsair Carbide Series Air 540
Power Supply Corsair AX-850 80 Plus Titanium
Mouse Logitech MX Master 2s
Keyboard Logitech G213
Software Windows 10 Pro
I have just built a second Ryzen PC for my wife based very closely to my own. The only difference that stands out is I installed one M2 NVME hard drive, which I have never done before.
I also got another for mine but my OS and progs are running on an SSD. But she has everything on her one.
Things to note, are all to do with powering up, restarting or powering down:
The PC boots up fine (and very quickly) but occasionally it's dark screen until she moves the mouse.
When restarting the PC, the screen doesn't come back on and stays black but we can see the PC is powered and all the lights are on and it looks like it has restarted.
Powering down, it takes longer than it should, sometimes we leave it to sort itself out and eventually it does but this takes minutes, not seconds.

Her specs:

Ryzen 5 3600
ASUS ROG Strix B450-F Gaming II
Corsair Vengeance RBG Pro DDR4 3600 PC4-28800 (2 x 8GB)
WD Black SN750 1TB
PNY 250GB SSD (Windows back up)
Cougar Aqua 240mm AIO liquid Cooler
Corsair CX600 PSU (second hand)
MSI GTX 970 4GB (second hand)
Gigabyte GC-WB1733D-I PCIe Wireless network card
Logitech MX Master 2s Wireless mouse

Notable mentions: Every time it boots up and gets to the windows login screen, it makes the USB notification like something has been plugged in, then the same like something has been unplugged.
She also has Corsair iCUE software installed.
I have made sure that windows OS is up to date and I have paid for IObit driver booster pro to make sure all the drivers are up to date but after another look over the PC inside, making sure all the connections are good, I am at a loss.

Appreciate any help offered and please try to keep it in simple jargon! Thanks.
 
Last edited:
Joined
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System Name Blackbelt 2
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Storage INTEL 530 series SSD 120 GB, Seagate Barracuda 1 TB 7200 RPM
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Case Cooler Master Elite 311
Power Supply CORSAIR VS Series 550W
Software Windows 7 Ultimate 64 Bit
Benchmark Scores 3DMark 11 6532
1.Remove all usb devices attached to your pc..excluding any usb keyboard and/or mouse...try restarting and see if it makes any difference...most probably its a faulty usb device

2.Please update your motherboard drivers...especially usb drivers from the motherboards website...try rebooting again..
 
Joined
May 4, 2021
Messages
10 (0.01/day)
System Name Ryzen first build
Processor AMD Ryzen 5 3600
Motherboard ASUS ROG Strix X570-F
Cooling Noctua NH12-US
Memory 2 x 8GB Gskill Trident Z Neo 3200 16-18-18-38
Video Card(s) MSI GTX 1660 Super Gaming X
Storage 1 x PNY CS900 500gb / 1 x WD Black SN750 1TB
Display(s) No comment!
Case Corsair Carbide Series Air 540
Power Supply Corsair AX-850 80 Plus Titanium
Mouse Logitech MX Master 2s
Keyboard Logitech G213
Software Windows 10 Pro
1.Remove all usb devices attached to your pc..excluding any usb keyboard and/or mouse...try restarting and see if it makes any difference...most probably its a faulty usb device

2.Please update your motherboard drivers...especially usb drivers from the motherboards website...try rebooting again..
Just unplugged the Logitech nano usb and plugged in wired one, her keyboard is wired Corsair K55. It made no difference.
Cannot find any USB drivers on ASUS website for the MB. Armoury crate tells me everything is up to date?
It does say on ASUS that there is a new BIOS dated 2021/06/30.
Apart from the Logitech nano usb for the mouse she only has the Corsair keyboard plugged into the MB. No other USB devices.
 
Joined
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Messages
426 (0.12/day)
Location
620004
System Name Blackbelt 2
Processor AMD FX 8350
Motherboard ASUS M5A99FX PRO R 2.0
Cooling Cooler Master Hyper TX3 evo
Memory 8GB Corsair Value Select DDR3
Video Card(s) ASUS R7260X DC2OC 2GB
Storage INTEL 530 series SSD 120 GB, Seagate Barracuda 1 TB 7200 RPM
Display(s) DELL ST 2240L
Case Cooler Master Elite 311
Power Supply CORSAIR VS Series 550W
Software Windows 7 Ultimate 64 Bit
Benchmark Scores 3DMark 11 6532
The second one from the top..

Screenshot_20210702-234728_Chrome.jpg

the chipset driver dated 2021/02/02...try installing that one...

another thing....Are you running the corsair rgb program and armoury crate together?...rgb control software are prone to conflict with each other...
 

eidairaman1

The Exiled Airman
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Swap Power Supplies then motherboards
 
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only use chipset and graphics drivers from AMD directly.
 
Joined
May 4, 2021
Messages
10 (0.01/day)
System Name Ryzen first build
Processor AMD Ryzen 5 3600
Motherboard ASUS ROG Strix X570-F
Cooling Noctua NH12-US
Memory 2 x 8GB Gskill Trident Z Neo 3200 16-18-18-38
Video Card(s) MSI GTX 1660 Super Gaming X
Storage 1 x PNY CS900 500gb / 1 x WD Black SN750 1TB
Display(s) No comment!
Case Corsair Carbide Series Air 540
Power Supply Corsair AX-850 80 Plus Titanium
Mouse Logitech MX Master 2s
Keyboard Logitech G213
Software Windows 10 Pro
The second one from the top..

View attachment 206269
the chipset driver dated 2021/02/02...try installing that one...

another thing....Are you running the corsair rgb program and armoury crate together?...rgb control software are prone to conflict with each other...
I did both of the things you said, installed latest chipset driver & uninstalled Corsair iCUE and its working fine now, as it should.
Restarts perfect and shuts down straight away. Wish I'd done one at a time to see exactly which one it was but happy it's solved the problem.
Thank you for your help. Note made for future builds!
 
Joined
Sep 18, 2014
Messages
426 (0.12/day)
Location
620004
System Name Blackbelt 2
Processor AMD FX 8350
Motherboard ASUS M5A99FX PRO R 2.0
Cooling Cooler Master Hyper TX3 evo
Memory 8GB Corsair Value Select DDR3
Video Card(s) ASUS R7260X DC2OC 2GB
Storage INTEL 530 series SSD 120 GB, Seagate Barracuda 1 TB 7200 RPM
Display(s) DELL ST 2240L
Case Cooler Master Elite 311
Power Supply CORSAIR VS Series 550W
Software Windows 7 Ultimate 64 Bit
Benchmark Scores 3DMark 11 6532
I am so glad you could fix it...
 
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