Error when building with ASRock X570M Pro4 and AMD Ryzen 3700X

[rustch]

The ASRock X570M Pro4 has post status checker LEDS. At power-up they light red for CPU and RAM. How should i progress?

The components are all brand new. Have never been able to get past the error lights.

I use 2-module, 32 GiB Corsair RAM; CMW32GX4M2C3200C16. This is not listed in the compatibility list for X570M (Matisse) , but checking what the product code means using https://forums.tomshardware.com/threads/meaning-of-ram-product-item-numbers-codes.3113155/, it seems it should work. I've placed the 2 modules in slot DDR4_A2 and DDR4_B2 as recommended by manual. Both light up when turning on power.

The CPU is a Ryzen 3700X. The CPU fan starts when turning on power (and stops after a couple of seconds).

I've removed everything else; HDD, video carde, etc.

Any suggestions what I should do? What I should test? Should I purchase new RAM which is included in the compatibility list?

 

[TheLostSwede]

My guess is you're having the same issue as some other people.
No idea how to solve it. Contact your board maker.

 

[rustch]

Thanks for answer. Do you have links to some of these other people / issues?

 

[TheLostSwede]

Aorus X570 Master

Hello people ! sorry about my English !! I have a problem with the Aorus X570 master, I set everything up correctly, I installed Windows, all ok! The problem started when I was downloading is memory latency (g-skill 3600 cl17) for cl16, I selected the option to save and restart, did not come...

www.techpowerup.com

 

[rustch]

Thanks, but it's not the same. My main board is ASRock X570M Pro4 and I haven't changed any settings. After inserting RAM and CPU I have never come further than this red LED at power up.

 

[NoJuan999]

Try installing just 1 stick of RAM in Slot A2, then clear the CMOS (following the steps listed in your MB Manual exactly), then reboot.

 

[tabascosauz]

Just because it's 3200 C16 doesn't mean it'll work. Corsair LPX is notorious for having horrible compatibility with Ryzen, to the point of only booting with one stick, not having XMP, or not booting at all. I would imagine other non-Dominator Corsair kits are equally poor.

Let me guess, the box advertises support for Intel platforms, right? A lot of people assume that's a guarantee for Ryzen as well; it isn't.

It's also a 32GB kit, so dual rank DIMMs; even harder for Ryzen UMC to handle than it already is. Yes, one selling point of Ryzen 3000 was the ability to handle 3200 stock and 3600 recommended, as well as easier 32GB capabilities, but this is still Ryzen. I was unable to boot with literally the exact same kit, with my 3700X.

Go for a G.Skill Trident Z kit, even if at the same speeds. If you're not confident of your budget board's compatibility with dual rank, step down to 16GB while you're at it.

Since you're X570, you might even be able to find a 3200C16 kit that's on the QVL, for maximum compatibility.

Just remember, this is AMD. RAM is NOT always plug and play.

 

[blobster21]

Just remember, this is AMD. RAM is NOT always plug and play.

No offense aimed at you, but reading this in 2019, it's plain crazy !

 

[witkazy]

Double check atx plugs (24 and 8 pin)?
seen some guy with same problem on same mobo turned out he was usin gpu conectors instead cpu one, shit happens in heat of the moment , cheers .

 

[notb]

Corsair LPX is notorious for having horrible compatibility with Ryzen

I'm not sure if this sentence is written properly.
If anything, it's Ryzen that is notorious for haming horrible compatibility with Corsair LPX.

Intel works with any RAM. Earlier AMD architectures worked with any RAM.
However,...

Just remember, this is AMD. RAM is NOT always plug and play.

I was under the impression that these problems are over, aren't they?

 

[tabascosauz]

I'm not sure if this sentence is written properly.
If anything, it's Ryzen that is notorious for haming horrible compatibility with Corsair LPX.

Intel works with any RAM. Earlier AMD architectures worked with any RAM.
However,...

I was under the impression that these problems are over, aren't they?

I would agree with that sentiment, but ordinary G.Skill kits generally prove to run okay even Samsung E-die, so...... plus, it's not like Corsair is great at binning its non-Dominator kits.

But yes, the problems come back to Ryzen memory controller design. Corsair isn't helping, though.

On paper, they should be. According to Anand and other reputable review sites, they should be. In practice......

I don't understand it fully either. Ryzen 3000's UMC should be able to ensure at least 3200C16 regardless of what the board topology and design looks like, and regardless of whether the board is 300-, 400- or 500-series, but in practice......

 

[NoJuan999]

Sadly, tabascosauz is right.
For whatever reason, I have seen quite a few posts (on another tech forum) about problems getting Corsair Vengeance LPX RAM to work properly on Ryzen 2000 and 3000 series PCs.
They either run at less than their rated speed or not at all.
Sometimes a BIOS update corrected the issue but not always.

I personally have 16 GB G.Skill TridentZ 3200 C16 and it works perfectly at 3200 MHz on my 3700x.
It even ran at 3400 MHz on when I had my OC'd 2600 in this rig.

 

[eidairaman1]

I recalled before building my FX rig in 2014 that corsair vengeance ram was not compatible with my mobo, I went with ripjaws, no problems plus got a xmp 2400 speed along with tighter timings

 

[SomeOne99h]

Saves you from the trouble: https://www.gskill.com/configurator Choose your mainboard module. Then in Capacity, choose 32GB (16GBx2). Copy a name of a module and paste in Amazon's search. If not available, look for the other modules and repeate.

Other issues: spectatorx's issue:

New build with Ryzen 5 3600 freezing.... Help!!

500w even gold rated sounds little to even run with AIO cooler I would of thought? Unless they draw same amount w as a air cooler then i'll stand corrected, did you go for same setup or gone for different combo?

www.techpowerup.com

 

[Divide Overflow]

Find some ram that is on the QVL for your motherboard.

 

[holyprof]

I've removed everything else; HDD, video carde, etc.

Any suggestions what I should do? What I should test? Should I purchase new RAM which is included in the compatibility list?

A Ryzen 3700X equipped motherboard will not start-up without graphics card, so plug it back on the motherboard please!
Also, something I noticed on my MSI X470 (with 3700X) and Gigabyte B450 (with 2600X) is that they take really LONG time to finish the POST (power-on self-test), to the point i thought it was not working when it was just taking too long to show anything on the monitor.
So plug in the graphics card, connect a monitor, turn power on and wait. If the diagnostic LEDs don't turn off after 1-2 minutes, maybe you really have RAM problem as suggested.

 

[tabascosauz]

A Ryzen 3700X equipped motherboard will not start-up without graphics card, so plug it back on the motherboard please!
Also, something I noticed on my MSI X470 (with 3700X) and Gigabyte B450 (with 2600X) is that they take really LONG time to finish the POST (power-on self-test), to the point i thought it was not working when it was just taking too long to show anything on the monitor.
So plug in the graphics card, connect a monitor, turn power on and wait. If the diagnostic LEDs don't turn off after 1-2 minutes, maybe you really have RAM problem as suggested.

NVMe adds to POST/"BIOS" time.

So does memory self checking / timing setting on a lot of Ryzen boards.

Running XMP profile on mine cuts this time down to about 15 seconds, but stock JEDEC profile will take 30-60 seconds to POST.

 

[Samiam66]

The ASRock X570M Pro4 has post status checker LEDS. At power-up they light red for CPU and RAM. How should i progress?

The components are all brand new. Have never been able to get past the error lights.

I use 2-module, 32 GiB Corsair RAM; CMW32GX4M2C3200C16. This is not listed in the compatibility list for X570M (Matisse) , but checking what the product code means using https://forums.tomshardware.com/threads/meaning-of-ram-product-item-numbers-codes.3113155/, it seems it should work. I've placed the 2 modules in slot DDR4_A2 and DDR4_B2 as recommended by manual. Both light up when turning on power.

The CPU is a Ryzen 3700X. The CPU fan starts when turning on power (and stops after a couple of seconds).

I've removed everything else; HDD, video carde, etc.

Any suggestions what I should do? What I should test? Should I purchase new RAM which is included in the compatibility list?

hello

I have very similar hardware (See specs)

There will be codes flashed as the board boots up ..and check those individual components .. Can you get into the bios ?
if so pick the nvme as the boot drive ...turn on XMP profile 2.0 for ram to be at 3200 speed and reboot ..with either a USB stick with windows 10
dvd and change boot preffrence at startup (F11) on taichi board

It will show error codes on startup but they will go off when os starts to load .....if it is a actual issue those codes will stay on
Asrock words not mine ... I put in the codes chart from my X470 Taichi using same cpu and similar ram

I was told the codes I saw were the board just going thru boot process checking those individual component and not a issue
sure enough I saw all components installed and working

First boot on any AMD board takes a bit on first boot due top its getting a layout of its new enviroment

Sam


And yes slots .....A2 & B2 should be used with only two sticks of ram

 

[TheLostSwede]

No offense aimed at you, but reading this in 2019, it's plain crazy !

Why? They use a different memory controller. In fact, it works much better with some types of RAM compared to Intel. It's just different, that's it.

 

[eidairaman1]

Why? They use a different memory controller. In fact, it works much better with some types of RAM compared to Intel. It's just different, that's it.

Its been that way since 8088/8086, 286, 386, 486, etc. Doesnt matter if intel or AMD.

 

[TheLostSwede]

Oh and with regards to Corsair LPX, I had two sticks with Hynix chips in my old rig, would never go over 3,066MHz even though they were on the AMD QVL at the rated speed.
Tried them in this system, same problem.
Got my current RAM, still Hynix, just different ICs, and they run above and beyond the spec.
So there's no real logic to this.

 

[Chomiq]

Did you let it cycle through initial boot sequence? It should cycle through 3 times or so before properly booting.

 

[Taraquin]

Sometimes using xmp wont work, try manually enabling settings. It can be that the xmp-profiles tries a autosetting that dont work on the ram. Use ryzencalc.

 

[rustch]

Try installing just 1 stick of RAM in Slot A2, then clear the CMOS (following the steps listed in your MB Manual exactly), then reboot.

hello

I have very similar hardware (See specs)

There will be codes flashed as the board boots up ..and check those individual components .. Can you get into the bios ?
if so pick the nvme as the boot drive ...turn on XMP profile 2.0 for ram to be at 3200 speed and reboot ..with either a USB stick with windows 10
dvd and change boot preffrence at startup (F11) on taichi board

It will show error codes on startup but they will go off when os starts to load .....if it is a actual issue those codes will stay on
Asrock words not mine ... I put in the codes chart from my X470 Taichi using same cpu and similar ram

I was told the codes I saw were the board just going thru boot process checking those individual component and not a issue
sure enough I saw all components installed and working

First boot on any AMD board takes a bit on first boot due top its getting a layout of its new enviroment

Sam


And yes slots .....A2 & B2 should be used with only two sticks of ram

Thanks for replies, all of you.

I don't have any output at all... I inserted a "MSI GeForce GT 710 1GB DDR3 Low Profile" video card and connected a TV to its HDMI output. I also connected a SATA HDD just in case BIOS requires available storage. At no time does the TV get any signal. If only the RAM is bad, should something be displayed on the TV? Can this mean the CPU is defect? Or is it the video card and the RAM bad? I tried installing just one RAM stick in A2, reset CMOS and reboot, then repeated with the second RAM (in case only one of them was bad) - no success.

At power up: The two LEDs, bad CPU and bad RAM, lights up immediately, RAM sticks and CPU fan LED lights up, CPU fan spins up and down, HDD spins up and down. No signal on TV, nothing more happens - have waited up to 10 minutes (Error LEDs, RAM stick LED and CPU fan LED stays lit).

Can it still be only the RAM that is the problem?

 

[tabascosauz]

No way of knowing if the GPU is bad without another rig to test on. I don't think it's the culprit.

The CPU could possibly be the culprit, but it's highly unlikely. But if the LED is illuminated ........check your pins. It's not out of the realm of possibility.

The board is a not-uncommon possibility; if that is the case, there's very little you can do except return it.

You won't get any video output, simply because POST is not yet complete. The first sign of video output showing up on your screen is the vendor logo / enter BIOS stage, which definitely cannot be reached if your RAM simply isn't working or isn't compatible. Even on a perfectly working rig, there will still be a couple seconds of memory training during POST, during which you will have a black screen. Windows, Linux, Memtest - nothing can begin booting until POST is completed.

If it were me, the next course of action would be:
- Go back and get a 16GB kit of Trident Z, and come back to test. If nothing changes:
- Exchange for a different board. If nothing changes:
- Return everything and build a Coffee Lake-R rig.

If there's one thing I've learned coming from generations of Intel, it's that Ryzen is really hit/miss on motherboards and RAM.

I hope your local store has a 7/14-day no questions asked return policy, and that you kept all the packaging.