Firmware upgrade on Grundig TV...

[Deleted member 110753]

Hi Guys,

I have a Grundig TV ( 26 VLE 8200 BH ) on which it is impossible to update the firmware from the web.

I get the following error message "Failed to update the system. An error has occurred."

I'm trying to use an USB stick with “i/menu" and "8500" on the remote control.

After a successful boot code loading, the TV restart but the "volume+-" button doesn't start the update process.

The current firmware version is v04.004.00 and I'm trying to load a v05.016.00.

Who know the right way to upgrade this crappy TV?

 

[FreedomEclipse]

contact their support??

 

[Deleted member 110753]

I did it, but they don't understand why that doesn't work...

 

[Bill_Bright]

Failed to update the system. An error has occurred

That's it? No error number or other indication of what kind of error?

Does the TV's menu system let you reset the TV?

Do you have to use a USB to update it? That is, does the TV have an Ethernet port or wireless networking where you can go through that way?

I cannot find your TV here. Are you sure of the model number. And I note you say VLE 8200 but then tried 8500 on the remote.

 

[Deleted member 110753]

Yes, no error number.
Downloading from Internet works to 100% when the error occurs.

Don't know why the 26 VLE 8200 BH model is not on the Grundig site.

I got several firmware from a protected Grundig FTP site (to use with an USB stick) but the situation is the same for all of them.

May be the "volume+-" button process is not correct and there is another button to push!?

 

[dorsetknob]

 

[Deleted member 110753]

Right !

Another one:

 

[dorsetknob]

see bill this tv exists

 

[Bill_Bright]

Downloading from Internet works to 100% when the error occurs.

USB sticks are notorious for failures. Maybe the error is just because the stick is faulty.

May be the "volume+-" button process is not correct and there is another button to push!?

Well, how do you do it via Ethernet? And again, you said you tried 8500, not 8200.

see bill this tv exists

I did not say it didn't exist. I said I could not find that model number on Grundig's site.

 

[RejZoR]

That's why I hate all the manufacturers except Philips. They have absolutely horrendous end user support. Philips has its own P4C page where you can get manuals, data sheets, product upgrades, all in one place. In summer 2015 I've updated a 3 years old Philips LCD TV because I've noticed they released brand new update for it. 3 years later! And it's some most basic model, not even high end which usually have better support.

For LG it's already hard to find stuff, same for Samsung for Grundig, nearly impossible. Best bet would be contacting Grundig service center.

 

[Deleted member 110753]

8500 is to get an hidden system menu...

With it, the new boot loader is successfully loaded, but a few seconds after the TV reboot and the "volume+-" button doesn't do anything...

 

[Bill_Bright]

But it works just fine if update via Ethernet?

 

[Deleted member 110753]

I don't know how to update via Ethernet, there is no menu for...

 

[natr0n]

change the battery in the remote perhaps,maybe its weak so cant finish the install

 

[Deleted member 110753]

Battery is new !

 

[Bill_Bright]

Sorry, I misunderstood you before.

According to the images, there is an Ethernet port on the back of that TV to connect an Ethernet cable (it is labeled "LAN"). I would try connecting that to your router if possible. If not, I would try a different USB stick.

 

[Deleted member 110753]

But it is connected to my network with RJ45 (not wifi) !
Please reread what I wrote...

 

[Bill_Bright]

But it is connected to my network with RJ45 (not wifi) !
Please reread what I wrote...

You never said before it was connected via RJ45 (Ethernet). If connected via Ethernet, why are you trying to upgrade the firmware by a USB stick? Why not through Ethernet? Note this is why I was looking for the manual - I'm flying blind here, but just trying to help.

I have a Samsung and two Vizio TVs here. While they have USB ports, they all connect to the Internet, two by cable, one wireless. And I can upgrade through that connection so not sure why yours cannot.

 

[Deleted member 110753]

In my first post, the first and second sentence is for normal update (direct download and install from the web).

As this standard update doesn't work, the Grundig support suggested to use an USB update.

 

[Bill_Bright]

From the web does not tell us anything - especially when you also say you are using USB stick - then say you don't how to update via Ethernet.

Note that many devices need you to copy "from the web" the update to a USB stick (from a computer), then plug the stick into the device in need updating. This is how I would update my Samsung TV if I did not have a nearby Ethernet connection (my house is totally wired for Ethernet).

Sorry there has been some miscommunication here.

 

[Deleted member 110753]

You're right, when you asked me about Ethernet, I thought you were proposing me a third way with the firmware stored on a disk

 

[Bill_Bright]

Disk? Not sure how you thought I was talking about a disk. Anyway, sorry I am not able to help you.

BTW, why are you trying to update the firmware in the first place? Are you experiencing some problem the new firmware is supposed to correct?

 

[dorsetknob]

new firmware may contain codex Support for extra file types eg MKV ??? for mem card file support or add functionality
thats about the only things i can think of that firmware may add to TV
Guess the OP will have to tell us why he is upgrading the firmware

 

[Deleted member 110753]

To solve this issue:

http://www.techpowerup.com/forums/threads/hdtv-vs-pc-screen.218489/

 

[Bill_Bright]

thats about the only things i can think of that firmware may add to TV

Firmware does not have to add support for new features. It may fix bugs in the old firmware.

To solve this issue:

http://www.techpowerup.com/forums/threads/hdtv-vs-pc-screen.218489/

What? That was a different problem - how does that fix this?