HP RX 580 Black Screen and Blue Screen

[Brock25]

I purchased 2 RX 580s that came of OEM HP computer, this was purchased at 2 different times from two different people. Both claim they came out of working computers. I know one of them came out of a HP Pavilion Gaming Desktop 6900-0024.

Everything works fine until I install the driver then I start getting a black flickering screen(you can never seen the desktop, different shades of black) and sometimes a restart with a blue screen error message stop code: VIDEO_TDR_FAILURE What failed: atikmpag.sys. Sometimes it will boot all the way to the login screen before it black screens, I can enter safe mode and BIOS.

I have tried letting windows install the drivers, I have used DDU in safe mode to clear the drivers and install drivers directly from AMD none of this worked. I also cleared these drivers with DDU and tried drivers from HP website and this didn't work either. I have tried disabling on board graphics as well. When on board is enable I can use it to boot the computer and see the RX 580s in the device manager and I used GPU-Z and everything looks normal. I have also tried different cables, all ports on GPU and different monitors. Also tried fresh install of Windows 10 PRO and Home on different SSDs.

My RX 570 and GTX 750 TI works without any issues.

I am using a I5 9600k, Gigabyte Z390 I Aorus Pro, Corsair Vengeance LPX 16GB 3200Mhz, Integra 450W 80+ Bronze.
I have also tried the same I5 9600k, AsRock H310M, Corsair Vengeance LPX 16GB 3200Mhz(different set), FSP Group Flex ATX 80 Plus Gold 400W

If anyone can help me I would greatly appreciate it, I have been working on this issue for days now.

 

[Brock25]

No ideas?

 

[mbeeston]

your trying to crossfire on a 450 watt psu?
have you tried running them one at a time too see if one is not working and crashing the driver?

 

[eidairaman1]

I purchased 2 RX 580s that came of OEM HP computer, this was purchased at 2 different times from two different people. Both claim they came out of working computers. I know one of them came out of a HP Pavilion Gaming Desktop 6900-0024.

Everything works fine until I install the driver then I start getting a black flickering screen(you can never seen the desktop, different shades of black) and sometimes a restart with a blue screen error message stop code: VIDEO_TDR_FAILURE What failed: atikmpag.sys. Sometimes it will boot all the way to the login screen before it black screens, I can enter safe mode and BIOS.

I have tried letting windows install the drivers, I have used DDU in safe mode to clear the drivers and install drivers directly from AMD none of this worked. I also cleared these drivers with DDU and tried drivers from HP website and this didn't work either. I have tried disabling on board graphics as well. When on board is enable I can use it to boot the computer and see the RX 580s in the device manager and I used GPU-Z and everything looks normal. I have also tried different cables, all ports on GPU and different monitors. Also tried fresh install of Windows 10 PRO and Home on different SSDs.

My RX 570 and GTX 750 TI works without any issues.

I am using a I5 9600k, Gigabyte Z390 I Aorus Pro, Corsair Vengeance LPX 16GB 3200Mhz, Integra 450W 80+ Bronze.
I have also tried the same I5 9600k, AsRock H310M, Corsair Vengeance LPX 16GB 3200Mhz(different set), FSP Group Flex ATX 80 Plus Gold 400W

If anyone can help me I would greatly appreciate it, I have been working on this issue for days now.

I need you to take pictures of the white stickers on the back of the card, sometimes those stickers are found on the side of the graphics card heatsink, post pics here.

Get a GPU-Z screenshot, post it here too.

 

[potato580+]

that tdr error it come from drivers problem, also can be becouse of bad configuration or even lack of power supply, i get many timetdr video error while oc attempt on 2200g, just adjust and find suitable volt input, on the csf side dont ever do it, as i alr test with my 500watt psu, and it cause random crash ingame

 

[Brock25]

your trying to crossfire on a 450 watt psu?
have you tried running them one at a time too see if one is not working and crashing the driver?

Not crossfiring, I have two cards doing the exact same thing. I have been trying to use them individually.

 

[potato580+]

use diffrent version of driver could fix this atisys error, try use old one maybe, or use autodetect amd software for download the driver package, it will install stable one for you, anyway i suget you just provide whatever airman say, he can fix lot of rx580 problem

 

[Brock25]

I need you to take pictures of the white stickers on the back of the card, sometimes those stickers are found on the side of the graphics card heatsink, post pics here.

Get a GPU-Z screenshot, post it here too.

The sticker that is on the bottom that's peeling offwas over the other sticker.

use diffrent version of driver could fix this atisys error, try use old one maybe, or use autodetect amd software for download the driver package, it will install stable one for you, anyway i suget you just provide whatever airman say, he can fix lot of rx580 problem

I have literally download every driver from amd, from HP, updated through device manager and tried the Windows update for the driver and none of them have worked. Exact same thing every time. Tried different ssds with fresh windows install, tried legacy and UFEI still nothing.

 

[eidairaman1]

Id grab a bigger psu.

Also id recommend getting electronic grade contct cleaner from crc or wd40, get a tube of arctic mx4 thermal compound. Take the card out of case and take it apart and clean the heatsink and fan thoroughly, spray clean the pcb with the contact cleaner. Clean gpu die and heatsink by removing all thermal compound. Apply fresh compound to gpu die, remount heatsink. Boot it up.

Id reflash the bios on your 580 with this one

HP RX 580 VBIOS

4 GB GDDR5, 1266 MHz GPU, 1950 MHz Memory

www.techpowerup.com

View attachment 135182

The sticker that is on the bottom that's peeling offwas over the other sticker.

View attachment 135183




I have literally download every driver from amd, from HP, updated through device manager and tried the Windows update for the driver and none of them have worked. Exact same thing every time. Tried different ssds with fresh windows install, tried legacy and UFEI still nothing.

 

[Brock25]

Id grab a bigger psu.

Also id recommend getting electronic grade contct cleaner from crc or wd40, get a tube of arctic mx4 thermal compound. Take the card out of case and take it apart and clean the heatsink and fan thoroughly, spray clean the pcb with the contact cleaner. Clean gpu die and heatsink by removing all thermal compound. Apply fresh compound to gpu die, remount heatsink. Boot it up.

Id reflash the bios on your 580 with this one

HP RX 580 VBIOS

4 GB GDDR5, 1266 MHz GPU, 1950 MHz Memory

www.techpowerup.com

I have took it apart and replaced the paste, everything look good and it was clean when I got it.

I have tried that bios and it just tells me it's the same bios the card already has.

You honestly think it could be the power supplies? Ohh I forgot to mention I also tried a 500w thermaltake 80+ PSU.

 

[mbeeston]

seems to be alot of different solutions.. most you already tried... could try replacing the driver file.

Video TDR Failure (atikmpag.sys) on Windows 10 [Solved] - Driver Easy

atikmdag.sys Windows 10, atikmpag.sys Windows 10, igdkmd64.sys Windows 10, video_tdr_failure blue screen of death BSOD solved in Window 10.

www.drivereasy.com

 

[eidairaman1]

I have took it apart and replaced the paste, everything look good and it was clean when I got it.

I have tried that bios and it just tells me it's the same bios the card already has.

You honestly think it could be the power supplies? Ohh I forgot to mention I also tried a 500w thermaltake 80+ PSU.

You will need to force flash it

 

[Brock25]

You will need to force flash it

I forced flash and it completed without any errors however the card is still doing the same thing.

 

[Brock25]

Change the psu, get a reputable unit from seasonic. 600 watt.

Well that's a problem because this was supposed to go in a itx build that requires a flex PSU and I have already spent $95 on the FPS 400w 80+ Gold.

I did some research and the PC that it came out of had a 400w PSU..

 

[Brock25]

I finally got around to getting a new PSU, EVGA 650 watt GM 80+ gold. Still having same issue.

 

[wolfman27]

I figured out how to solve and just set the fan manually and download a little bit of the frequency of the memories by the drive