Hi everyone!
I’m having a problem with my HP OMEN 17-ck1020nr, and I hope someone here can help or guide me in the right direction. Here’s what happened:
Months ago, I was using my laptop (not plugged in) and I was trying to see how long the battery lasted, so I decided to open the omen gaming hub, and saw that it had a mode for saving energy, I enabled it and then I saw the graphics switcher and put it to hybrid. Everything worked like normal, I was watching some YouTube videos and the laptop suddenly turned off, when I turned it back on, there was no image but if I plugged it into the HDMI it worked. I just thought that was a classic problem with the screen and by turning it on and off it could work again. But it didn't turn back on.
I tried contacting the store that I bought the laptop from, and HP, and they both told me there was nothing they could do because the warranty expired (literally 1 week after the warranty expired this happened, maybe it's programmed obsolescence). So I had it in my closet for months, till I found a place in my city that seemed they could fix my laptop. I took it and they managed to turn it back on and everything worked perfectly, except for the Nvidia GPU (3070ti), they tried doing a reballing and told me it didn't work. They told me that they also tried reprogramming the BIOS but nothing happened, and that I could wait 6 months to a year so new BIOS updates would be available and send it back so they could try again and maybe it could fix the problem.
The laptop is fully functional like a normal laptop just without the Nvidia GPU. On the device manager, the GPU appears but with a small yellow triangle, and it says "Windows has stopped this device because it has reported problems (Code 43)."
I have also tried using linux mint and pop os from a USB to see if it could be a windows problem and when I go to the terminal and put nvidia-smi it says "no devices were found" and if I try with modinfo nvidia | grep ^version it says "version: 560.35.03". If I go to the nvidia settings app shows "application profiles" and "nvidia-settings configuration" and no other options like I've seen it should show.
I've updated all the drivers from the HP site, the BIOS, but not the Nvidia because I'm scared that if I update them it could damage the laptop again, and according to windows there are drivers installed, I can see them and uninstall them, but I don't have the option to access the Nvidia control panel.
Thanks in advance!
I’m having a problem with my HP OMEN 17-ck1020nr, and I hope someone here can help or guide me in the right direction. Here’s what happened:
Months ago, I was using my laptop (not plugged in) and I was trying to see how long the battery lasted, so I decided to open the omen gaming hub, and saw that it had a mode for saving energy, I enabled it and then I saw the graphics switcher and put it to hybrid. Everything worked like normal, I was watching some YouTube videos and the laptop suddenly turned off, when I turned it back on, there was no image but if I plugged it into the HDMI it worked. I just thought that was a classic problem with the screen and by turning it on and off it could work again. But it didn't turn back on.
I tried contacting the store that I bought the laptop from, and HP, and they both told me there was nothing they could do because the warranty expired (literally 1 week after the warranty expired this happened, maybe it's programmed obsolescence). So I had it in my closet for months, till I found a place in my city that seemed they could fix my laptop. I took it and they managed to turn it back on and everything worked perfectly, except for the Nvidia GPU (3070ti), they tried doing a reballing and told me it didn't work. They told me that they also tried reprogramming the BIOS but nothing happened, and that I could wait 6 months to a year so new BIOS updates would be available and send it back so they could try again and maybe it could fix the problem.
The laptop is fully functional like a normal laptop just without the Nvidia GPU. On the device manager, the GPU appears but with a small yellow triangle, and it says "Windows has stopped this device because it has reported problems (Code 43)."
I have also tried using linux mint and pop os from a USB to see if it could be a windows problem and when I go to the terminal and put nvidia-smi it says "no devices were found" and if I try with modinfo nvidia | grep ^version it says "version: 560.35.03". If I go to the nvidia settings app shows "application profiles" and "nvidia-settings configuration" and no other options like I've seen it should show.
I've updated all the drivers from the HP site, the BIOS, but not the Nvidia because I'm scared that if I update them it could damage the laptop again, and according to windows there are drivers installed, I can see them and uninstall them, but I don't have the option to access the Nvidia control panel.
- Has anyone experienced something similar with a gaming laptop and managed to fix it?
- Enabling hybrid mode in the omen gaming hub could have caused this issue, or was it just bad timing?
Thanks in advance!
