Monitor goes black, GPU fans hit full speed.

[Zhankz]

Hi all,

I've been experiencing some problems with my PC as of late.
When I run certain games, Helldivers II being the main one, my monitor will go black and unresponsive, and my GPU fans will speed all the way up. I keep receiving audio for about 10 seconds after as well.
This was originally just Helldivers, but has since expanded to Roblox, of all games (but only some Roblox games too?? and not necessarily graphically intensive ones)

I have done a variety of things that other forums like mine have said including (but not limited to):
-Underclocking my GPU
-Limiting voltage on my GPU
-Tracking +12V Rail to see if there is a certain point where it crashes
-tracking GPU clock to see if there is a certain point where it crashes
-wipe all graphics drivers and reinstall
-supported my graphics card physically so it is in the PCIe slot and not sagging
-cleaned all connections (PCIe, power,etc)
-Reseated RAM
-Uninstalled Helldivers + the anticheat associated with it entirely

I'm sure there's more but this has been an ongoing issue since I've gotten HD2, and I'm now taking more seriously since it has expanded to games beyond HD2.
I've tracked and logged GPU-Z for months, its not a temperature issue, its not a clock issue, I'm unsure what to do anymore.

Specs:
Asus Tuf B450M Motherboard
2x 8gb Crucial Ballistix DDR4-3000 RAM
XFX RX 580 4GB GPU
Ryzen 7 2700 CPU
Corsair CX600M PSU

If anyone can help, please do...

 

[Fouquin]

You say it's not a thermal issue, but I have only ever see this exact symptom presented under thermal throttle conditions. This is the GPU going, "Oh shit!" and shutting down to save itself as fast as possible. The last card I had that presented these symptoms was an RTX 3090 that somebody had rebuilt with new thermal pads, but they used the wrong thickness of pad so the card was completely stable UNTIL any load was put on it due to the core being half a millimeter spaced from the coldplate. The software sensor loggers never managed to show that the card was overheating because it would trip the protection before the sensor data even logged. Undervolting and underclocking did nothing for me either, only a complete rebuild of the card with different pads and fresh paste.

 

[Zhankz]

That makes complete sense, however I run graphics intensive games that heat up my GPU like crazy (ready or not for example), and It will run up to the eighties while playing these games, as well as others that will get it anywhere in the range from 30 to then.
This issue only occurs with certain games, ones that shouldn't push the heat limit at all.
Helldivers 2 would make sense as a heat issue running it heavily but I played for a solid month before this issue started occurring and it would only get to about 80 on the settings I was playing at, and I've only since lowered said setting when I had the chance.

The fact it's only occurring with certain games, especially those that are rudimentary, and not others that are graphics intensive, is whats throwing me off.

 

[DarkDreams]

Have you looked in windows event viewer if there are any errors when the black screen happens?

 

[mama]

At least do a sfc run.

 

[AusWolf]

I have a 2070-looking paperweight that does the same (black screen, fans at 100%), even on the Windows desktop, and in the BIOS as well. If your card does too, then all I can say is...

 

[Zhankz]

Have you looked in windows event viewer if there are any errors when the black screen happens?

I have, there doesn't appear to be any events that occurred around when the black screen happens (I timed it multiple times to try and see)

At least do a sfc run.

What is that, and how can I do it?

I have a 2070-looking paperweight that does the same (black screen, fans at 100%), even on the Windows desktop, and in the BIOS as well. If your card does too, then all I can say is...

I'm trying to avoid this as much as possible, especially since I don't have the $$$ to replace it. I'm trying every avenue before I can call her dead.

 

[Mister300]

​

Had similar issue, I did every swap of HW possible and software uninstalls it came down to the Cablemod custom PCI-E 6 pin cable breaking contact upon thermal expansion, when I used the supplied EVGA cable it solved the random boot and shutdown issues. Find another cable and try it. I do custom PC builds for a living. The reboots and issues were totally random even occurred when making a new boot SSD or when gaming. See my pic the white cables to the GPU were the issue.

Mine would as crash in BIOS or idle desktop, I figured it out after seeing a customer touch his six pin PCI cable and it caused his build to reboot also. Cable mod are nice aesthetically but are flimsy in their lightweight design. The ATX pins wobble inside the Cablemod male connector resulting in a broken connection which will cause the GPU to lose power and reboot the PC. Have not had a 41 error or power reboot error in 2 yrs since replacing .

 

[Kodehawa]

That is how my 480 hit the dust. Was a bad mosfet and the GPU eventually just stopped working at all as I chose to not repair it.

 

[AusWolf]

What is that, and how can I do it?

It's a tool that checks for corrupted system files and such. Open a command prompt in administrator mode and type in "sfc /scannow".

I'm trying to avoid this as much as possible, especially since I don't have the $$$ to replace it. I'm trying every avenue before I can call her dead.

I totally get that. I'm also sad that my 2070 died. It's the only RTX card I've owned, and probably will own for a long time, if current trends continue. But if it cuts out even in the BIOS, then there's nothing left to do.

 

[lowrider_05]

You say its an RX 580. Where is it from? could it be an RX 480 with Bios mod to RX 580 and that´s what makes it unstable at times?

 

[Massdeth]

From what ive read both of the games you listed seem to be very cpu intensive. Is your cpu over or underclocked? If so, it may be the cpu crashing out the program, which crashes the gpu drivers and timing, trying to save the whole pc from going down. Have you checked this gpu on another pc?

 

[Zhankz]

You say its an RX 580. Where is it from? could it be an RX 480 with Bios mod to RX 580 and that´s what makes it unstable at times?

Very interesting, I didn't even know that was a thing, but I don't think so since it's a branded card and all. How would I check?

From what ive read both of the games you listed seem to be very cpu intensive. Is your cpu over or underclocked? If so, it may be the cpu crashing out the program, which crashes the gpu drivers and timing, trying to save the whole pc from going down. Have you checked this gpu on another pc?

Ooh, this is a new one. I haven't done any tinkering with my CPU whatsoever, hell I wouldn't even know what program to use. I also haven't been monitoring it so its entirely possible this is the case.
I don't have access to another computer to check, but I will have to try and find one.
Is there any way to see without another computer?

 

[TheinsanegamerN]

That is how my 480 hit the dust. Was a bad mosfet and the GPU eventually just stopped working at all as I chose to not repair it.

Same, this is the exact behavior by Vega 64s showed before both toasted their own PCBs.

Dem GPUs are getting tired anyway.

 

[Massdeth]

@Zhankz Depending on how hard a life your cpu has had, they can sometimes start to show issues with needing a voltage adjustment. That would be done in the bios of your mobo though, no software needed. As far as checking your gpu without another pc, there is but you would need a Multimeter and a schematic of the gpu pcb to test voltages/resistance etc... which in your case sounds like it would be better left to someone who has that stuff and knows how to use it, a friend at the least, a shop definitely.

 

[Zhankz]

Depending on how hard a life your cpu has had, they can sometimes start to show issues with needing a voltage adjustment. That would be done in the bios of your mobo though, no software needed.

I see.
What would be the move to adjust the voltage? Higher/Lower, would there be a specific setting to look for?
I'm inclined to think it's the CPU that's tripping and then tripping the GPU because I was running ready or not earlier on max graphics, and while laggy, it didn't kill my PC. Same thing with DOOM Eternal.

@Mister300 thank you for the suggestion. I tried that moments ago, and to my dismay, it did not work

I'm going to try and get spare parts from my friend, and swap out the GPU and PSU (Independently OFC) to try and determine if it is either of them.
I hope it is the PSU, I have heard the CX???M series is not that reliable, so I would be grateful for something easy to be the replacement.

 

[Massdeth]

@Zhankz On Intel cpu's its typically maybe 1 volt higher, but with Ryzen it could go either way a volt, but Ryzen seems to like less. It may even be just a DDR4 Ram sticks issue cause Crucials Ballistix sticks have historically been a pita. You could try pulling the furthest stick from the cpu, and leave the other in, hit the clear cmos button on the mobo and reboot into defaults and try to get to the desktop from there and try the game again. If you swap out the PSU make sure you pull ALL the PSU wires with it. DO NOT reuse the old psu's wires in a new psu or youll destroy all kinds of parts quickly. So thats not as easy a job as you thought now, huh?!? Fixing PC's is never easy, routine or fun... for the most part. You will pull hairs out before your done.

 

[Zhankz]

@Zhankz On Intel cpu's its typically maybe 1 volt higher, but with Ryzen it could go either way a volt, but Ryzen seems to like less. It may even be just a DDR4 Ram sticks issue cause Crucials Ballistix sticks have historically been a pita. You could try pulling the furthest stick from the cpu, and leave the other in, hit the clear cmos button on the mobo and reboot into defaults and try to get to the desktop from there and try the game again. If you swap out the PSU make sure you pull ALL the PSU wires with it. DO NOT reuse the old psu's wires in a new psu or youll destroy all kinds of parts quickly. So thats not as easy a job as you thought now, huh?!? Fixing PC's is never easy, routine or fun... for the most part. You will pull hairs out before your done.

Ah got it!
I'll toy with the CPU voltage.
Why the furthest stick from the CPU? What is different than the closer one? Also, what would that button look like? I only ever heard about pulling the battery to reset BIOS.
Huh! I didn't know that. Thank you, you're gonna be saving me. Is there any reason for that? Why do old PSU wires break things if they go with a new PSU? Should the wires be designated with each PSU, or each swap you need new wires?

I was playing the specific ROBLOX game that was crashing earlier for a few hours now to no crash. I started it minimized and not full-screened, and increased it to almost full-screen after five minutes.
I will have to redownload HELLDIVERS and try to run it in a smaller window now.
I assume it's the windowing that's stopping the crashing because I turned off PSS Support, NX Mode, SVM Mode, and SMT Mode in BIOS and played the game after and it crashed still.

To be quite frank, I have no idea what it could be at this point because there are so many particulars that cause/stop it.
Thanks so much for the help Massdeth!

 

[AsRock]

Ah got it!
I'll toy with the CPU voltage.
Why the furthest stick from the CPU? What is different than the closer one? Also, what would that button look like? I only ever heard about pulling the battery to reset BIOS.
Huh! I didn't know that. Thank you, you're gonna be saving me. Is there any reason for that? Why do old PSU wires break things if they go with a new PSU? Should the wires be designated with each PSU, or each swap you need new wires?

I was playing the specific ROBLOX game that was crashing earlier for a few hours now to no crash. I started it minimized and not full-screened, and increased it to almost full-screen after five minutes.
I will have to redownload HELLDIVERS and try to run it in a smaller window now.
I assume it's the windowing that's stopping the crashing because I turned off PSS Support, NX Mode, SVM Mode, and SMT Mode in BIOS and played the game after and it crashed still.

To be quite frank, I have no idea what it could be at this point because there are so many particulars that cause/stop it.
Thanks so much for the help Massdeth!

Only use the wires that came with the PSU, never mix them as some have different pinouts sadly. Even the same model could be a issue as well.