Monitor turns off and then restarts the PC. Driver or graphics card issue??

Leoplate25 · Aug 17, 2022

Hello, as the title says, my screen went black and then the PC restarted (without BSOD). I checked bluescreenviewer and it appears to be a graphics error, either with the gpu or its drivers. I add the MEMORY.DMP as a .rar in Google Drive and share the link. I hope you can see it and tell me what I can or should do. Thank you very much.

Link of the .dmp file: https://drive.google.com/file/d/1cwcWXnGHTc8qx9uaYRFufpmZoIgX8rnx/view?usp=sharing

Screenshot of the bluescreenviewer software:

P4-630 · Aug 17, 2022

Any hardware overclocks? High temps?

Leoplate25 · Aug 17, 2022

P4-630 said:
Any hardware overclocks? High temps?

Not at all. All stock. GPU at 100% 67 C tops. CPU 40 C tops while gaming. Can you read the .dmp to see what's wrong? Cheers!!!

P4-630 said:
Any hardware overclocks? High temps?

It looks like a DirectX issue. It also says "unsigned_int64". I don't really know how to read this issues. I download this tool and read the dump file.
Here's a screenshot:

Anyone else? Thanks!!!

Leoplate25 · Aug 19, 2022

P4-630 said:
Any hardware overclocks? High temps?

Hi, again. Update: it didn't happen again, let cross fingers. The thing is it happened using Chrome in a normal website. Gaming, nothing occurs. In fact, i ran RAMtest, Unigine Valley, Chkdsk, sfc/scannow, Windows built-in driver verifier, i reinstalled Visual C++, i also checked Directx (dxdiag). All ok.

pavle · Aug 19, 2022

I'd say it's Windows 11 growing pains, so to speak, nothing else.

Leoplate25 · Aug 20, 2022

pavle said:
I'd say it's Windows 11 growing pains, so to speak, nothing else.

Hi! It could be, yes. Lot of issues with this OS so far. Cheers.

Processor	Intel Core i5-12400
Motherboard	ASUS ROG STRIX B660-A GAMING WIFI D4
Cooling	Corsair H115i RGB PRO XT (with Noctua Redux 1500RPM fans)
Memory	Corsair Vengeance ARGB 4x8GB 3200MHz
Video Card(s)	ASUS Dual Mini 3060 12GB GDDR6
Storage	Kingston Fury Renegade 500GB, WD SN550 1TB, Samsung EVO 860 1TB
Display(s)	LG 27GL650F
Case	Thermaltake H550 ARGB TG
Power Supply	Seasonic Focus GX-850 80+ Gold
Mouse	ASUS Cerberus
Keyboard	ASUS Cerberus
Software	Windows 11 Pro
Benchmark Scores	CB R20: 4710cb CB R23: 12431cb

System Name	AlderLake / Laptop
Processor	Intel i7 12700K P-Cores @ 5Ghz / Intel i3 7100U
Motherboard	Gigabyte Z690 Aorus Master / HP 83A3 (U3E1)
Cooling	Noctua NH-U12A 2 fans + Thermal Grizzly Kryonaut Extreme + 5 case fans / Fan
Memory	32GB DDR5 Corsair Dominator Platinum RGB 6000MT/s CL36 / 8GB DDR4 HyperX CL13
Video Card(s)	MSI RTX 2070 Super Gaming X Trio / Intel HD620
Storage	Samsung 980 Pro 1TB + 970 Evo 500GB + 850 Pro 512GB + 860 Evo 1TB x2 / Samsung 256GB M.2 SSD
Display(s)	23.8" Dell S2417DG 165Hz G-Sync 1440p / 14" 1080p IPS Glossy
Case	Be quiet! Silent Base 600 - Window / HP Pavilion
Audio Device(s)	Panasonic SA-PMX94 / Realtek onboard + B&O speaker system / Harman Kardon Go + Play / Logitech G533
Power Supply	Seasonic Focus Plus Gold 750W / Powerbrick
Mouse	Logitech MX Anywhere 2 Laser wireless / Logitech M330 wireless
Keyboard	RAPOO E9270P Black 5GHz wireless / HP backlit
Software	Windows 11 / Windows 10
Benchmark Scores	Cinebench R23 (Single Core) 1936 @ stock Cinebench R23 (Multi Core) 23006 @ stock

Processor	Intel Core i5-12400
Motherboard	ASUS ROG STRIX B660-A GAMING WIFI D4
Cooling	Corsair H115i RGB PRO XT (with Noctua Redux 1500RPM fans)
Memory	Corsair Vengeance ARGB 4x8GB 3200MHz
Video Card(s)	ASUS Dual Mini 3060 12GB GDDR6
Storage	Kingston Fury Renegade 500GB, WD SN550 1TB, Samsung EVO 860 1TB
Display(s)	LG 27GL650F
Case	Thermaltake H550 ARGB TG
Power Supply	Seasonic Focus GX-850 80+ Gold
Mouse	ASUS Cerberus
Keyboard	ASUS Cerberus
Software	Windows 11 Pro
Benchmark Scores	CB R20: 4710cb CB R23: 12431cb

Processor	Intel Core i5-12400
Motherboard	ASUS ROG STRIX B660-A GAMING WIFI D4
Cooling	Corsair H115i RGB PRO XT (with Noctua Redux 1500RPM fans)
Memory	Corsair Vengeance ARGB 4x8GB 3200MHz
Video Card(s)	ASUS Dual Mini 3060 12GB GDDR6
Storage	Kingston Fury Renegade 500GB, WD SN550 1TB, Samsung EVO 860 1TB
Display(s)	LG 27GL650F
Case	Thermaltake H550 ARGB TG
Power Supply	Seasonic Focus GX-850 80+ Gold
Mouse	ASUS Cerberus
Keyboard	ASUS Cerberus
Software	Windows 11 Pro
Benchmark Scores	CB R20: 4710cb CB R23: 12431cb

Processor	Intel Core i5-12400
Motherboard	ASUS ROG STRIX B660-A GAMING WIFI D4
Cooling	Corsair H115i RGB PRO XT (with Noctua Redux 1500RPM fans)
Memory	Corsair Vengeance ARGB 4x8GB 3200MHz
Video Card(s)	ASUS Dual Mini 3060 12GB GDDR6
Storage	Kingston Fury Renegade 500GB, WD SN550 1TB, Samsung EVO 860 1TB
Display(s)	LG 27GL650F
Case	Thermaltake H550 ARGB TG
Power Supply	Seasonic Focus GX-850 80+ Gold
Mouse	ASUS Cerberus
Keyboard	ASUS Cerberus
Software	Windows 11 Pro
Benchmark Scores	CB R20: 4710cb CB R23: 12431cb

Monitor turns off and then restarts the PC. Driver or graphics card issue??

Leoplate25

P4-630

Leoplate25

Leoplate25

pavle

Leoplate25