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MSI monitor not working, flashing colors

Joined
Dec 16, 2017
Messages
2,944 (1.15/day)
System Name System V
Processor AMD Ryzen 5 3600
Motherboard Asus Prime X570-P
Cooling Cooler Master Hyper 212 // a bunch of 120 mm Xigmatek 1500 RPM fans (2 ins, 3 outs)
Memory 2x8GB Ballistix Sport LT 3200 MHz (BLS8G4D32AESCK.M8FE) (CL16-18-18-36)
Video Card(s) Gigabyte AORUS Radeon RX 580 8 GB
Storage SHFS37A240G / DT01ACA200 / ST10000VN0008 / ST8000VN004 / SA400S37960G / SNV21000G / NM620 2TB
Display(s) LG 22MP55 IPS Display
Case NZXT Source 210
Audio Device(s) Logitech G430 Headset
Power Supply Corsair CX650M
Software Whatever build of Windows 11 is being served in Canary channel at the time.
Benchmark Scores Corona 1.3: 3120620 r/s Cinebench R20: 3355 FireStrike: 12490 TimeSpy: 4624
I bought a MSI PRO MP275Q monitor from Amazon. I plug it in to my PC and the only thing the monitor does is cycle through solid colors on fullscreen. Looking around on the internet, it seems it is either in some sort of factory test mode or "burn in mode". The advice I see around is to try to reset the monitor using the On Screen Display, but the OSD doesn't show up. And even trying blindly to follow the OSD menus as they're pictured in the manual doesn't seem to be any help.

Curiously, the monitor does play the system sounds since the audio is sent through the HDMI and DisplayPort cables. But no dice with the image, it's just cycling through colors. Though at least I can discard the panel itself being a problem that way.

I don't want to return it since sending it back to Amazon would be way more expensive than it cost me (international shipping costs 400 dollars and Amazon only covers 20, and I only bought it from Amazon because they shipped it to me for a ridiculously low 5 dollars).
 

95Viper

Super Moderator
Staff member
Joined
Oct 12, 2008
Messages
13,062 (2.21/day)
Try this:

To reset an MSI PRO MP275Q monitor to factory settings, follow these steps:

Turn off the monitor by pressing the power button.
Press and hold the power button for 10 seconds.
Release the power button and turn the monitor back on.
The monitor should now be in factory reset mode.

Also, check the cable connections.
Try a different cable.
Maybe, try a different input if possible.

Hope this helps...
 
Joined
Dec 16, 2017
Messages
2,944 (1.15/day)
System Name System V
Processor AMD Ryzen 5 3600
Motherboard Asus Prime X570-P
Cooling Cooler Master Hyper 212 // a bunch of 120 mm Xigmatek 1500 RPM fans (2 ins, 3 outs)
Memory 2x8GB Ballistix Sport LT 3200 MHz (BLS8G4D32AESCK.M8FE) (CL16-18-18-36)
Video Card(s) Gigabyte AORUS Radeon RX 580 8 GB
Storage SHFS37A240G / DT01ACA200 / ST10000VN0008 / ST8000VN004 / SA400S37960G / SNV21000G / NM620 2TB
Display(s) LG 22MP55 IPS Display
Case NZXT Source 210
Audio Device(s) Logitech G430 Headset
Power Supply Corsair CX650M
Software Whatever build of Windows 11 is being served in Canary channel at the time.
Benchmark Scores Corona 1.3: 3120620 r/s Cinebench R20: 3355 FireStrike: 12490 TimeSpy: 4624
To reset an MSI PRO MP275Q monitor to factory settings, follow these steps:
Sadly, no luck there
Also, check the cable connections.
Yep, did so when I got it. Tried both HDMI and DP ports, on two different graphics cards, with two different cables for each type of port and no luck there either.

In the meantime, I made a support ticket with MSI, though I probably won't get an answer until the next few days
 
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