• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Need Help Solving LatencyMon Issues

D

Dude Terrible

New Member
Joined
Sep 12, 2024
Messages
1 (1.00/day)
I am seriously considering naming my first child after the person who helps me resolve my computer audio issues!

Please see my notes and screenshots below:

1. System
  1. Laptop - MSI Raider GE67HX
  2. RAM
    1. Came with: 32GB DDR5 SO-DIMM 4800MHz CL41
    2. Upgraded to: G.SKILL Ripjaws 64GB (2x32GB) DDR5 SO-DIMM, 4800MHz, CL40-39-39-76, 1.10v (Unbuffered Non-ECC)
  3. CPU - Intel i9 12900HX
  4. GPU – NVIDIA RTX 3080Ti (mobile if they still use that nomenclature)
  5. Network Card – Intel Killer® Wi-Fi 6E AX1675i 160MHz Wireless Network Adapter (211NGW)
  6. SSD
    1. Came with: 1TB M.2 NVMe Samsung MZVL21T0HCLR-00B00 PCIe Gen 4x4
    2. Added: 4TB M.2 NVMe Western Digital Black SN850X
  7. Peripherals
    1. Mouse - MX Master 3s (USB dongle)
    2. Keyboard – Logitech G915 Wireless (USB dongle)
    3. External Monitors – 2x 18” 2K (1x Thunderbolt USB-C to USB-C @ 144Hz and 1x HDMI to HDMI Micro @ 120Hz)

2. Problem(s)​

  1. All Computer audio inputs/outputs crackle
    1. Most noticed when using Xbox Gamebar and playing a game
      1. Friends also hear me crackling when talking
    2. Persists across multiple ports, port types, and audio in/output devices

3. Compounding Factors​

  1. Onenetwork antenna tore off the network cardwhen I installed the new 64GB RAM kit (See 1.2.2)
    1. I have a new antenna set I plan to install
    2. I have a new network card I plan to install
      1. Intel AX1690i Killer Series WiFi 6E CNVio2 M.2 Card
  2. I am waiting to install these new pieces of hardware until I know the root cause of the audio problem

4. Diagnostic(s)​

  1. LatencyMon
  2. Windows Hardware Diagnostic
  3. Windows Memory Diagnostic
  4. PCMark 10
  5. 3DMark
  6. VRMark
  7. May try Memtest86 if recommended

5. Diagnostic Findings​

  1. LatencyMon shows problems across multiple drivers when gaming, but less so when not gaming (Specifics Provided Later)
    1. Dxgkrnl.sys
    2. Nvlddmkm.sys
    3. Ntoskrnl.exe
    4. Storport.sys
    5. WDF010000.sys
    6. Stornvme.sys
    7. Ndis.sys
    8. Tcpip.sys
  2. Nothing else was determined from other tests

6. Troubleshooting Steps Taken Thus Far​

  1. Drivers
    1. Rolled back, Uninstalled, and Reinstalled drivers using DDU/safemode
      1. All audio drivers (Intel, NVIDIA, Realtek, SteelSeries, and Nahimic)
      2. All video drivers (Intel and NVIDIA)
      3. All network drivers (Intel)
  2. Admin Command Line (Nothing found)
    1. Re-registering WDF01000.sys (I couldn’t actually do this though)
      1. regsvr32 C:\Windows\system32\drivers\wdf01000.sys
    2. Dynamic Tick
      1. bcdedit /set disabledynamictick yes
    3. System File Check
      1. cleanmgr /sageset:1
      2. cleanmgr /sagerun:1
      3. sfc /scannow
    4. Disk Health Check
      1. chkdsk c: /r
    5. Deployment Image Servicing and Management Tool (DISM) Check
      1. DISM /online /Cleanup-Image /ScanHealth
      2. DISM /online /Cleanup-Image /RestoreHealth
    6. TCP/IP.sys Check (One of these caused GPU issues for me)
      1. netsh winsock reset
      2. netsh int ip reset
      3. ipconfig /release
      4. ipconfig /renew
      5. ipconfig /flushdns
    7. GPU Issues Caused (See 6.2.6):
      1. Device Manager deactivated RTX 3080ti due to Code 43
        1. GPU-z showed no checkmarks at the bottom of the load-in page
        2. Safemode + DDU uninstalling and NVCleanstall to reinstall did not resolve the issue
    8. GPU Issue Resolution (See 6.2.6):
      1. Install new NVIDIA App and have it update the GPU drivers 2x (first time didn’t resolve Code 43)
  3. Device Manager (If no improvement, any changes were reverted)
    1. Disabled
      1. Microsoft ACPI-Compliant Control Method Battery
      2. High Precision Event Timer
      3. NDIS Virtual Network Adapter
      4. System Timer
      5. Thunderbolt™ Controller – 1134
  4. BIOS
    1. Disabled
      1. Intel speedstep
      2. iGPU
      3. C-States
  5. MSI Mode Utility V3
    1. Changed to MSI Mode and High Interrupt Priority
      1. High Definition Audio Controller
      2. NVIDIA RTX 3080ti
  6. PowerSettingsExplorer
    1. Changed Settings
      1. Processor idle promote/demote threshold - 100%
      2. Processor performance core parking min cores - 100%

7. LatencyMon Results (1h 23m 58s of Data Collection w/ The First Descendant Playing)​

  1. Main Page:
    1. 1726158626016.png
  2. Processes Page:
    1. 1726158642939.png
  3. Drivers Page:
    1. 1726158662299.png
  4. CPU's Page
    1. 1726158680590.png

8. LatencyMon Stats (THERE IS ONE MORE SECTION AFTER THIS)
CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.

LatencyMon has been analyzing your system for 1:23:58 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: MSI
OS version: Windows 11, 10.0, version 2009, build: 22631 (x64)
Hardware: Raider GE67HX 12UHS, Micro-Star International Co., Ltd.
BIOS: E1545IMS.10D
CPU: GenuineIntel 12th Gen Intel(R) Core(TM) i9-12900HX
Logical processors: 24
Processor groups: 1
Processor group size: 24
RAM: 65305 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed (WMI): 230 MHz
Reported CPU speed (registry): 2496 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 6784.0
Average measured interrupt to process latency (µs): 9.668441
Highest measured interrupt to DPC latency (µs): 6776.0
Average measured interrupt to DPC latency (µs): 4.935749
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 107.321715
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0.000323
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.000323
ISR count (execution time <250 µs): 168048
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 6193.172676
Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total DPC routine time (%): 0.144039
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in DPCs (%) 0.247932
DPC count (execution time <250 µs): 24498737
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 11039
DPC count (execution time 1000-2000 µs): 396
DPC count (execution time 2000-4000 µs): 88
DPC count (execution time >=4000 µs): 106
________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: system
Total number of hard pagefaults 88280
Hard pagefault count of hardest hit process: 77007
Number of processes hit: 47
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 728.095407
CPU 0 ISR highest execution time (µs): 0.0
CPU 0 ISR total execution time (s): 0.0
CPU 0 ISR count: 0
CPU 0 DPC highest execution time (µs): 6193.172676
CPU 0 DPC total execution time (s): 263.453881
CPU 0 DPC count: 21086201
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 170.513715
CPU 1 ISR highest execution time (µs): 46.330529
CPU 1 ISR total execution time (s): 0.310289
CPU 1 ISR count: 124498
CPU 1 DPC highest execution time (µs): 3536.126202
CPU 1 DPC total execution time (s): 6.610519
CPU 1 DPC count: 183527
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 150.490173
CPU 2 ISR highest execution time (µs): 107.321715
CPU 2 ISR total execution time (s): 0.055757
CPU 2 ISR count: 30215
CPU 2 DPC highest execution time (µs): 1132.481170
CPU 2 DPC total execution time (s): 1.677818
CPU 2 DPC count: 100583
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 133.158651
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 3238.216747
CPU 3 DPC total execution time (s): 5.743359
CPU 3 DPC count: 479658
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 132.273115
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 5430.643029
CPU 4 DPC total execution time (s): 9.354585
CPU 4 DPC count: 895777
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 76.032483
CPU 5 ISR highest execution time (µs): 8.849760
CPU 5 ISR total execution time (s): 0.001642
CPU 5 ISR count: 910
CPU 5 DPC highest execution time (µs): 3254.129808
CPU 5 DPC total execution time (s): 0.307233
CPU 5 DPC count: 38610
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 111.866329
CPU 6 ISR highest execution time (µs): 32.376603
CPU 6 ISR total execution time (s): 0.016622
CPU 6 ISR count: 8578
CPU 6 DPC highest execution time (µs): 4103.753205
CPU 6 DPC total execution time (s): 0.854372
CPU 6 DPC count: 86796
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 72.147503
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 894.610176
CPU 7 DPC total execution time (s): 0.330594
CPU 7 DPC count: 43738
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 135.238182
CPU 8 ISR highest execution time (µs): 0.0
CPU 8 ISR total execution time (s): 0.0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 4182.576522
CPU 8 DPC total execution time (s): 3.315693
CPU 8 DPC count: 347122
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 76.461602
CPU 9 ISR highest execution time (µs): 4.461538
CPU 9 ISR total execution time (s): 0.000523
CPU 9 ISR count: 275
CPU 9 DPC highest execution time (µs): 423.243990
CPU 9 DPC total execution time (s): 0.233191
CPU 9 DPC count: 31756
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 121.576447
CPU 10 ISR highest execution time (µs): 29.155048
CPU 10 ISR total execution time (s): 0.005072
CPU 10 ISR count: 2810
CPU 10 DPC highest execution time (µs): 3550.459135
CPU 10 DPC total execution time (s): 0.625145
CPU 10 DPC count: 80482
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 75.98760
CPU 11 ISR highest execution time (µs): 0.0
CPU 11 ISR total execution time (s): 0.0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 151.165465
CPU 11 DPC total execution time (s): 0.240606
CPU 11 DPC count: 33382
_________________________________________________________________________________________________________
CPU 12 Interrupt cycle time (s): 120.004439
CPU 12 ISR highest execution time (µs): 0.0
CPU 12 ISR total execution time (s): 0.0
CPU 12 ISR count: 0
CPU 12 DPC highest execution time (µs): 3233.183494
CPU 12 DPC total execution time (s): 0.912586
CPU 12 DPC count: 110360
_________________________________________________________________________________________________________
CPU 13 Interrupt cycle time (s): 75.405187
CPU 13 ISR highest execution time (µs): 0.0
CPU 13 ISR total execution time (s): 0.0
CPU 13 ISR count: 0
CPU 13 DPC highest execution time (µs): 423.767228
CPU 13 DPC total execution time (s): 0.234826
CPU 13 DPC count: 30445
_________________________________________________________________________________________________________
CPU 14 Interrupt cycle time (s): 209.245969
CPU 14 ISR highest execution time (µs): 5.678686
CPU 14 ISR total execution time (s): 0.001186
CPU 14 ISR count: 762
CPU 14 DPC highest execution time (µs): 1022.097356
CPU 14 DPC total execution time (s): 1.282898
CPU 14 DPC count: 151525
_________________________________________________________________________________________________________
CPU 15 Interrupt cycle time (s): 68.486979
CPU 15 ISR highest execution time (µs): 0.0
CPU 15 ISR total execution time (s): 0.0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 3251.311699
CPU 15 DPC total execution time (s): 0.212239
CPU 15 DPC count: 27098
_________________________________________________________________________________________________________
CPU 16 Interrupt cycle time (s): 130.931537
CPU 16 ISR highest execution time (µs): 0.0
CPU 16 ISR total execution time (s): 0.0
CPU 16 ISR count: 0
CPU 16 DPC highest execution time (µs): 131.621795
CPU 16 DPC total execution time (s): 0.620717
CPU 16 DPC count: 123633
________________________________________________________________________________________________________
CPU 17 Interrupt cycle time (s): 86.875383
CPU 17 ISR highest execution time (µs): 0.0
CPU 17 ISR total execution time (s): 0.0
CPU 17 ISR count: 0
CPU 17 DPC highest execution time (µs): 3248.552484
CPU 17 DPC total execution time (s): 0.551339
CPU 17 DPC count: 105965
_________________________________________________________________________________________________________
CPU 18 Interrupt cycle time (s): 84.117265
CPU 18 ISR highest execution time (µs): 0.0
CPU 18 ISR total execution time (s): 0.0
CPU 18 ISR count: 0
CPU 18 DPC highest execution time (µs): 134.501202
CPU 18 DPC total execution time (s): 0.496941
CPU 18 DPC count: 91210
_________________________________________________________________________________________________________
CPU 19 Interrupt cycle time (s): 78.921676
CPU 19 ISR highest execution time (µs): 0.0
CPU 19 ISR total execution time (s): 0.0
CPU 19 ISR count: 0
CPU 19 DPC highest execution time (µs): 193.802083
CPU 19 DPC totalexecution time (s): 0.444143
CPU 19 DPC count: 76678
_________________________________________________________________________________________________________
CPU 20 Interrupt cycle time (s): 77.969790
CPU 20 ISR highest execution time (µs): 0.0
CPU 20 ISR total execution time (s): 0.0
CPU 20 ISR count: 0
CPU 20 DPC highest execution time (µs): 782.895032
CPU 20 DPC total execution time (s): 0.571126
CPU 20 DPC count: 100771
_________________________________________________________________________________________________________
CPU 21 Interrupt cycle time (s): 77.727063
CPU 21 ISR highest execution time (µs): 0.0
CPU 21 ISR total execution time (s): 0.0
CPU 21 ISR count: 0
CPU 21 DPC highest execution time (µs): 398.827324
CPU 21 DPC total execution time (s): 0.519917
CPU 21 DPC count: 86431
_________________________________________________________________________________________________________
CPU 22 Interrupt cycle time (s): 76.540980
CPU 22 ISR highest execution time (µs): 0.0
CPU 22 ISR total execution time (s): 0.0
CPU 22 ISR count: 0
CPU 22 DPC highest execution time (µs): 122.741186
CPU 22 DPC total execution time (s): 0.501042
CPU 22 DPC count: 82206
_________________________________________________________________________________________________________
CPU 23 Interrupt cycle time (s): 78.816772
CPU 23 ISR highest execution time (µs): 0.0
CPU 23 ISR total execution time (s): 0.0
CPU 23 ISR count: 0
CPU 23 DPC highest execution time (µs): 884.532853
CPU 23 DPC total execution time (s): 0.709952
CPU 23 DPC count: 116412
________________________________________________________________________________________________________

9. System Information and IRQ Conflict Uncertainty
**Not sure if there is an IRQ conflict and whether it would be causing my audio issues.
  1. Hardware Resources
    1. Conflicts/Sharing
      1. 1726160363128.png
    2. I/O
      1. 1726160383868.png
    3. IRQs
      1. 1726160404631.png
      2. 1726160423364.png
      3. 1726160434291.png
  2. Components
    1. Multimedia
      1. Display
        1. 1726160538775.png
    2. Network
      1. Adapter
        1. 1726160582768.png
        2. 1726160589703.png
        3. 1726160601707.png
    3. Storage
      1. SCSI
        1. 1726160631704.png
        2. 1726160642534.png



If you've made it this far, thank you so much for reading and lending your mental capacity to help solve my audio problems!

THE END
 
You must log in or register to reply here.
Top