PC occasionally won't wake from sleep

[Logan7]

Every few times I go to wake from sleep, using the power button on the case, the fans turn on to 100% and stay there and the screen stays black. This persists no matter how long I leave it and the only solution is to press the reset button on the case. Normally they would go to 100% for a split second and then drop to normal and the desktop screen would appear. There aren't any codes in Event Viewer other than Kernel-Power & EventLog saying the system didn't shut down properly since I used the reset button.

I moved to a different system almost 2 months ago - my "system specs" are current. The following were the changes I made:

CPU: AMD Phenom II X6 1100T ---> Intel i5 4690K
Motherboard: Gigabyte GA-770T-USB3 ---> ASUS Z97-A USB3.1
RAM: Also changed since I bought a CPU + motherboard + RAM combo

Everything else stayed the same. Sleep worked perfectly before the hardware changes. I did wipe the SSD and do a clean install of Windows 10 since I was moving from AMD to Intel.

The system has been flawless other than this issue. I'm not overclocked, other than XMP.

 

[MxPhenom 216]

Turn off sleep. Its not very friendly to SSDs anyways.

 

[eidairaman1]

Every few times I go to wake from sleep, using the power button on the case, the fans turn on to 100% and stay there and the screen stays black. This persists no matter how long I leave it and the only solution is to press the reset button on the case. Normally they would go to 100% for a split second and then drop to normal and the desktop screen would appear. There aren't any codes in Event Viewer other than Kernel-Power & EventLog saying the system didn't shut down properly since I used the reset button.

I moved to a different system almost 2 months ago - my "system specs" are current. The following were the changes I made:

CPU: AMD Phenom II X6 1100T ---> Intel i5 4690K
Motherboard: Gigabyte GA-770T-USB3 ---> ASUS Z97-A USB3.1
RAM: Also changed since I bought a CPU + motherboard + RAM combo

Everything else stayed the same. Sleep worked perfectly before the hardware changes. I did wipe the SSD and do a clean install of Windows 10 since I was moving from AMD to Intel.

The system has been flawless other than this issue. I'm not overclocked, other than XMP.

Did you clear the cmos before booting up the first time?

Check your psu specs out (discontinued version here)

http://www.realhardtechx.com/index_archivos/Page447.htm

Get HWInfo64 and get screenshots of that.

Did you get the latest chipset drivers???

Other that the gpu overheating due to motherboard mounting in the case being crooked, the old setup was troublefree it would seem.

Also update the haswell motherboard bios to latest version

 

[Logan7]

Did you clear the cmos before booting up the first time?

I did not, however when I got the board (which already had the CPU, cooler, and RAM installed) and turned it on it said new CPU installed - not sure if that means it was cleared by the seller or not.

Get HWInfo64 and get screenshots of that.

Anything else in particular?

Did you get the latest chipset drivers???

I do have the latest, according to what they're showing on ASUS's website.
That is 10.1.1.7 for the chipset.

Also update the haswell motherboard bios to latest version

It is version 2801, which is the latest official version. Should I take the chance on the 3503 beta BIOS?

Also my graphics drivers are the latest (21.5.2), which is the latest they will ever get to due to recently dropped support.

 

[Bill_Bright]

Turn off sleep. Its not very friendly to SSDs anyways.

What? Totally not true - and certainly this does not help the OP with his problem.

@Logan7 - Have you tried running Windows Power Troubleshooter?

 

[ThrashZone]

Hi,
Have you tried to disconnect and reconnect both monitor display cable ends to see if it might be a weird connection issue ?
Maybe even unplug and reconnect the monitors power line and turn it on again.

 

[MxPhenom 216]

What? Totally not true - and certainly this does not help the OP with his problem.

@Logan7 - Have you tried running Windows Power Troubleshooter?

This used to be true during the early days of SSDs. Granted he has an 860 so it might not be the issue. But the behavior he is seeing is what I experienced with a handful of SSDs years back.

Ask Ars: Do solid-state drives cause problems with sleep mode? | Ars Technica

The biggest source of sleep issues seems to be from SSDs that use SandForce controllers, such as Corsair, OWC, OCZ (who acquired Indilinx, another maker of SSD controllers, though OCZ has yet to do much with them), G.Skill, and a few others. That's not to say the problem is limited to or consistently present with all SandForce-controlled drives. However, some brands like Corsair have openly acknowledged that a nontrivial percentage of their customers have encountered this problem, and they are working to fix it.

 

[Logan7]

What? Totally not true - and certainly this does not help the OP with his problem.

@Logan7 - Have you tried running Windows Power Troubleshooter?

All it came up with was this

Hi,
Have you tried to disconnect and reconnect both monitor display cable ends to see if it might be a weird connection issue ?
Maybe even unplug and reconnect the monitors power line and turn it on again.

I'll try it

Also I reset CMOS a few minutes ago by pulling the battery for a little while, just in case.

 

[Bill_Bright]

@Logan7 - I recommend you change your power plan to "Balanced (recommended)", reboot, then see what happens. I note High Performance does indeed affect sleep. IIRC, it disables it. Perhaps your settings became corrupt.

This used to be true during the early days of SSDs.

But "early days of SSDs" means didley-squat today. And even back then, as noted in your 10 year-old article, it only affected, "a certain small subset of solid-state drives". And even then, also noted in your article, most were fixed by the makers with simple driver or firmware updates. Not to mention that was well before W10.

So the blanket statement that sleep mode is "not very friendly to SSDs anyways" is just not correct on many fronts - besides the fact, "not friendly" suggests "unfriendly", as in detrimental. And it never was that either.

And again, regardless, not related to, or helpful to the OP.

 

[MxPhenom 216]

@Logan7 Did you move the SSD from your last build to this one, and sleep was fine for your last build?

 

[Bill_Bright]

He stated in his opening post,

Sleep worked perfectly before the hardware changes.

 

[MxPhenom 216]

Could be an Intel power state thing. Like its going into such a lower power mode its not able to consistently wake up from it. As it seems like the only change is CPU and board.

@Logan7 Did your last system run Windows 10, or was it 7/8.1? Windows 10 sleep problems doesnt seem like an uncommon issue. You could try some of this stuff:

Windows 10 doesn’t wake from Sleep problem Fixed (thegeekpage.com)

CPU/Package sleep states

• C0 - Active: CPU is on and operating.
• C1 - Auto Halt: Core clock is off. The processor is not executing instructions, but can return to an executing state almost instantaneously. Some processors also support an enhanced C1 state (C1E) for lower power consumption.
• C2 - Stop Clock: Core and bus clocks are off. The processor maintains all software-visible state, but can take longer to wake up.
• C3 - Deep Sleep: Clock generator is off. The processor does not need to keep its cache coherent, but maintains other states. Some processors have variations of the C3 state (Deep Sleep, Deeper Sleep) that differ by how long it takes to wake the processor.
• C4 - Deeper Sleep: Reduced VCC
• DC4 - Deeper C4 Sleep: Further reduced VCC

 

[Logan7]

@Logan7 - I recommend you change your power plan to "Balanced (recommended)", reboot, then see what happens. I note High Performance does indeed affect sleep. IIRC, it disables it. Perhaps your settings became corrupt.


But "early days of SSDs" means didley-squat today. And even back then, as noted in your 10 year-old article, it only affected, "a certain small subset of solid-state drives". And even then, also noted in your article, most were fixed by the makers with simple driver or firmware updates. Not to mention that was well before W10.

So the blanket statement that sleep mode is "not very friendly to SSDs anyways" is just not correct on many fronts - besides the fact, "not friendly" suggests "unfriendly", as in detrimental. And it never was that either.

And again, regardless, not related to, or helpful to the OP.

Done

@Logan7 Did you move the SSD from your last build to this one, and sleep was fine for your last build?

Correct yes, I got the SSD 12/25/2020 and used sleep multiple times a day from that point onward to early July when I changed systems.

Could be an Intel power state thing. Like its going into such a lower power mode its not able to consistently wake up from it. As it seems like the only change is CPU and board.

@Logan7 Did your last system run Windows 10, or was it 7/8.1? Windows 10 sleep problems doesnt seem like an uncommon issue. You could try some of this stuff:

Windows 10 doesn’t wake from Sleep problem Fixed (thegeekpage.com)

CPU/Package sleep states

• C0 - Active: CPU is on and operating.
• C1 - Auto Halt: Core clock is off. The processor is not executing instructions, but can return to an executing state almost instantaneously. Some processors also support an enhanced C1 state (C1E) for lower power consumption.
• C2 - Stop Clock: Core and bus clocks are off. The processor maintains all software-visible state, but can take longer to wake up.
• C3 - Deep Sleep: Clock generator is off. The processor does not need to keep its cache coherent, but maintains other states. Some processors have variations of the C3 state (Deep Sleep, Deeper Sleep) that differ by how long it takes to wake the processor.
• C4 - Deeper Sleep: Reduced VCC
• DC4 - Deeper C4 Sleep: Further reduced VCC

My last system was also Windows 10.
Made these settings changes, we'll see what happens.
The C states I'm aware of but I'm not sure what to do with it.
These are the ones available.

A few other things I wanted to mention:

• The time between putting it to sleep doesn't make a difference, it could be in sleep for a few minutes or many hours and it will still resume properly maybe 75% of the time.
• The only things I have plugged into USB are my headphones and the wireless adapter for the keyboard and mouse (one for both). It has occurred with the headphones unplugged so that rules that out.
• I have hibernation turned off. If I remember correctly, when I first set the system up it seemed like it would occasionally go into hibernate mode when I put it to sleep and had similar behavior with the fans and the black screen, but when I pressed the reset button on the case it woke it from hibernation rather than restarting the system. So maybe that's connected somehow. I don't want or need hibernation.
• I searched a bit and tried different things before posting this thread. Obviously I didn't find anything that worked for me but here is one interesting thing I found that seems unlikely but possible:

Do you have an Intel CPU? Is it overclocked? I remember microcode updates related to Spectre caused some issues with sleep. I fixed a similar sleep issue at the time by replacing the intel microcode file with the one from the previous release of Windows 10.

Source: https://www.tenforums.com/general-s...fic-wake-lock-up-about-2-years-how-fix-3.html

I wouldn't know how to do anything like this though.
Here is this if it's worth anything:

 

[Logan7]

Didn't have it happen at all since changing those settings, but just a few minutes ago got a BSOD (first ever on this system) after waking from sleep. It did load up and the desktop flashed for a split second and then BSOD.

082621-7781-01.dmp 8/26/2021 7:50:17 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00009400 00000000`00000002 00000000`00000000 fffff805`7db88abe rtwlane.sys rtwlane.sys+8abe Realtek PCIE NDIS Driver 53198 27356 Realtek PCIEWireless LAN PCI-E NIC Realtek Semiconductor Corporation 2023.55.0415.2017 x64 ntoskrnl.exe+3f71d0 C:\Windows\Minidump\082621-7781-01.dmp 4 15 19041 1,322,876 8/26/2021 7:51:17 PM

Could this driver be the culprit? I don't use ethernet at all, only a PCIe WiFi card.

I don't see this driver anywhere in Device Manager.

 

[MxPhenom 216]

Didn't have it happen at all since changing those settings, but just a few minutes ago got a BSOD (first ever on this system) after waking from sleep. It did load up and the desktop flashed for a split second and then BSOD.

082621-7781-01.dmp 8/26/2021 7:50:17 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00009400 00000000`00000002 00000000`00000000 fffff805`7db88abe rtwlane.sys rtwlane.sys+8abe Realtek PCIE NDIS Driver 53198 27356 Realtek PCIEWireless LAN PCI-E NIC Realtek Semiconductor Corporation 2023.55.0415.2017 x64 ntoskrnl.exe+3f71d0 C:\Windows\Minidump\082621-7781-01.dmp 4 15 19041 1,322,876 8/26/2021 7:51:17 PM

Could this driver be the culprit? I don't use ethernet at all, only a PCIe WiFi card.

I don't see this driver anywhere in Device Manager.

It is talking about the wireless pcie card you mentioned. It might be the culprit. Prob need to update its driver somehow.

RTL8821AE Software - REALTEK

Download the 2nd one and install it. Its newer then 2023.55.0415.2017

NOTE: When something says "LAN" that doesnt mean its talking about ethernet.

 

[Logan7]

It is talking about the wireless pcie card you mentioned. It might be the culprit. Prob need to update its driver somehow.

You are right. The card is TP-Link and I assumed they made their own cards but I guess they use Realtek. The driver version in the dump is the same as the TP-Link driver version.
I'm 99% sure I have the latest driver for it but I'll reinstall anyway and see what happens.

 

[MxPhenom 216]

You are right. The card is TP-Link and I assumed they made their own cards but I guess they use Realtek. The driver version in the dump is the same as the TP-Link driver version.
I'm 99% sure I have the latest driver for it but I'll reinstall anyway and see what happens.

Use the link I posted. I editted it into my last reply. What TP-link card is it specifically, itll probably list in the specs what Realtek IC it uses. But the driver in the link I posted would probably be fine.

 

[Logan7]

Use the link I posted. I editted it into my last reply. What TP-link card is it specifically, itll probably list in the specs what Realtek IC it uses. But the driver in the link I posted would probably be fine.

It is TL-WN881ND
Before I saw your updated post I started messing around with the driver..
When I would uninstall it and try to install the latest version from TP-Link's website, it would say there was a driver already installed. When I would uninstall it and restart, it would reinstall a driver for it..even when I would uninstall it, turn off computer, remove the card, start up and try to install it, it would say driver already installed even though it was showing nothing in Device Manager. So I stopped fighting with it..but the driver version it has installed by default is 2023.70.109.2018 and it is working fine so far.

 

[MxPhenom 216]

It is TL-WN881ND
Before I saw your updated post I started messing around with the driver..
When I would uninstall it and try to install the latest version from TP-Link's website, it would say there was a driver already installed. When I would uninstall it and restart, it would reinstall a driver for it..even when I would uninstall it, turn off computer, remove the card, start up and try to install it, it would say driver already installed even though it was showing nothing in Device Manager. So I stopped fighting with it..but the driver version it has installed by default is 2023.70.109.2018 and it is working fine so far.

yeah thats Windows update at work. Installing drivers for you. You can turn that off if you want:

 

[Logan7]

yeah thats Windows update at work. Installing drivers for you. You can turn that off if you want:

Didn't know you could disable it - I'll keep that in mind if this continues to be an issue. I assumed it was Windows Update doing it but I was surprised that it was doing it even with no internet connection. It must have it stored somewhere.
Since the version installed now seems to be the latest I'm going to leave it alone and see what happens

 

[eidairaman1]

All it came up with was this

View attachment 214083


I'll try it

Also I reset CMOS a few minutes ago by pulling the battery for a little while, just in case.

Read the board manual on cmos clearing, also fyi just because you get a message a new cpu was installed doesnt mean the cmos was cleared.

 

[Boombastik]

...
Also I reset CMOS a few minutes ago by pulling the battery for a little while, just in case.

I keep see this every time and it is wrong.
Many uefi motherboards to reset the cmos properly need to have the battery and reset the bios from the pins because some settings is written to nvram that is part of the bios chip and dont reset properly with only the battery removal.
For example my Asrock z97 is like that.

 

[Logan7]

Black screen + fans at 100% happened again today.

 

[MxPhenom 216]

Black screen + fans at 100% happened again today.

If its that much of an annoyance id just disable sleep at this point. Systems nowadays dont use much power at idle anyways.

 

[eidairaman1]

Try 1 stick of ram