RX 570 artifacts

[Traptor]

Hi!

I have an RX 570 VGA. I bought this as used 2 years ago and I used for game and office work, not for mining.
Two weeks ago on the screen appears lot of artifacts but only in 3d.
I tested with Furmark for 2 hours and everything was OK. Than I started the Haeven Benchmark and artifacts appeard.

Have you anybody idea, what can I do?
Maybe this VGA can be repairing?

Thank in advance,

 

[Imperator]

Hello
When was last time when you installed video drivers for this card ?
Also when you installed your windows on your computer.
Before doing anything else i suggest usind DDU to uninstall video drivers and reinstall after.
After reinstall video drivers the next logical step is to do a clean reinstall of windows.
ONLY after you do all this step we can suspect that you have hardware problems with some memory chips from the video card.
Until then let us take small steps.

 

[P4-630]

At first I would say looks like memory chips dying. (but then it would be on the desktop as well)

Maybe not though since you mentioned it's only in some 3D apps.

How about gaming?

 

[Mr.Scott]

Those are 'hot core' artifacts. What's the temp? Is the fan running?

 

[Traptor]

@P4-630, yes sometimes appear wrong character or little lines​

I play with World of Tanks, Fortnite.

@Mr.Scott, the fan is running. When the Furmark is running the temperature is ~70 Celsius.

 

[pavle]

Looks more like memory chips malfunctioning to me because of the black squares on the lower-most screenshot. Core is usually triangles popping... Perhaps try lowering memory frequency a bit with msi afterburner and report...

 

[cvaldes]

Looking at the GPU-Z screen capture, the memory frequency for the OP's card runs at the factory default so reducing memory frequency is unlikely to have much effect. It can't hurt to try though.

I looked around and found a photo of a deshrouded Radeon RX 570 PCB.

Sapphire Radeon RX 570 Pulse 4 GB Review

Pulse is a new graphics card series by Sapphire, which does away with some rarely needed features in order to achieve better pricing. The Radeon RX 570 Pulse we review today is only $10 more expensive than the RX 570 base price and still comes with a backplate and an overclock out of the box.

www.techpowerup.com

If OP's card is like this one, it has eight memory chips, each with a 512 MB capacity.

My guess is that one of these VRAM chips is failing but not the first one which is why 2D graphics are fine (low VRAM requirements).

Some graphics benchmark tools don't use much memory which is likely why Furmark also ran without exhibiting problems. Unigine Heaven uses about 1.56 GB of graphics memory (1080p extreme settings) so it could be the third or fourth VRAM chip that is failing.

There are people on the Internet who are able to replace memory chips on graphics cards but their services aren't free.

OP's choices are limited: 1.) live with a failing graphics card's visual artifacts, 2.) have someone replace the failing memory chip (expensive) or 3.) buy a replacement graphics card (more expensive).

OP could try to deshroud the graphics card and replace the VRAM thermal pads but it would be surprising if that eliminates the artifacts.

 

[P4-630]

2D graphics are fine (low VRAM requirements).

As OP mentioned me there seem to be issues as well on the desktop

yes sometimes appear wrong character or little lines

 

[Traptor]

Looks more like memory chips malfunctioning to me because of the black squares on the lower-most screenshot. Core is usually triangles popping... Perhaps try lowering memory frequency a bit with msi afterburner and report...

Can I test somehow, which the wrong memory chip is?

 

[P4-630]

Probably soon time for a new GPU...

 

[pavle]

Can I test somehow, which the wrong memory chip is?

I don't really know of any tool you could test the RAM with.
I must correct myself a bit - after talking to someone who knows a lot about these things - while blue lines look like a core corruption as Mr. Scott said, those square just might mean not memory chips but memory controller.
As P4-630 said - probably soon time for a new GPU; however you can still try lowering core and/or memory clock a bit with some windows utility and then write them (the ones which work) into BIOS so you can extend the life of the card albeit at lower performance.

 

[Regeneration]

Take the PC outside, open the case, and remove all the dust with air blower or hair dryer with a cold setting.

Remove the graphics card and blow some air in the x16 PCI express slot.

Carefully remove the heatsink from the graphics card and clean the fans with a toothbrush.

Clean the graphic cards with isopropyl alcohol and cotton swabs. Especially the GPU area, memory chips, and PCIe pins.

When you're done, reapply thermal paste on the GPU, remount the heatsink, plug it back in.

Disable Windows 10's automatic driver updates, uninstall all AMD drivers, perform a cleanup from DDU in safe mode, and then install the latest AMD drivers.

Test the card with Final Fantasy XV Benchmark. Set to maximum quality and run in a loop for a few hours.

 

[Traptor]

Here are some picture from desktop:

 

[Imperator]

Hmm this was taken from a forum. That means soon the card will die.
Last time you tested in 3d environment, now it is making artefacts in 2d.

 

[cvaldes]

It's clearly a hardware problem and it's only going to get worse.

Time for OP to start shopping for graphics cards or APUs.

 

[Bomby569]

Downclock the memory, so it may last you a bit longer.