Shapphire Nitro RX580 Crashes to Random Colour Screen While Gaming

[_cameron_mckenzie_]

PC:
CPU: Ryzen 5 2600
Mobo: Gigabyte B450M S2H
RAM: HyperX Fury 16GB DDR4 3200mhz
PSU: Coller master 450w 80+ Bronze (not sure what model, a little bit old)

I recently purchased a second-hand rx580 4GB of a miner. the card arrived and would frequently crash to a rando colour screen (most commonly grey or white) and then the display would turn off. All the fans in the pc, including the GPU, would stay on, but the peripherals and monitor become unusable until I restart the pc. this would happen roughly every few hours while in idle or downloading games and roughly every 15-30min while gaming.
I managed to get a replacement card of the exact same model which had a similar problem, but would occur less often. the replacement card does not crash in idle but crashes every couple of hours while gaming to the same random colour screen. (the card did crash once while writing this)

I checked the card using GPU-Z and this is what I got:

The core clock seems quite low and when I used the lookup tool it gave me two options for 8GB cards. I feel like this may have something to do with the card's bios but I have no clue what im doing when i comes to that stuff.

Would be great if I could get some help to stop this problem!

 

[eidairaman1]

PC:
CPU: Ryzen 5 2600
Mobo: Gigabyte B450M S2H
RAM: HyperX Fury 16GB DDR4 3200mhz
PSU: Coller master 450w 80+ Bronze (not sure what model, a little bit old)

I recently purchased a second-hand rx580 4GB of a miner. the card arrived and would frequently crash to a rando colour screen (most commonly grey or white) and then the display would turn off. All the fans in the pc, including the GPU, would stay on, but the peripherals and monitor become unusable until I restart the pc. this would happen roughly every few hours while in idle or downloading games and roughly every 15-30min while gaming.
I managed to get a replacement card of the exact same model which had a similar problem, but would occur less often. the replacement card does not crash in idle but crashes every couple of hours while gaming to the same random colour screen. (the card did crash once while writing this)

I checked the card using GPU-Z and this is what I got:
View attachment 210471View attachment 210470
The core clock seems quite low and when I used the lookup tool it gave me two options for 8GB cards. I feel like this may have something to do with the card's bios but I have no clue what im doing when i comes to that stuff.

Would be great if I could get some help to stop this problem!

You have a mining bios on that card.

Please take a picture of the model number and SKU sticker s located either on the back of the card or on the side of the heatsink near the pcie connector blade

Also cooler master power supplies are unfortunately really not up to the task of delivering clean stable power to a card such as the rx580

 

[_cameron_mckenzie_]

You have a mining bios on that card.

Please take a picture of the model number and SKU sticker s located either on the back of the card or on the side of the heatsink near the pcie connector blade

Also cooler master power supplies are unfortunately really not up to the task of delivering clean stable power to a card such as the rx580

Hi, i posted this same post on tom’s hardware and got some advice to flash the bios. So far i have had no crashes since falshing but i will keep updated

 

[eidairaman1]

Hi, i posted this same post on tom’s hardware and got some advice to flash the bios. So far i have had no crashes since falshing but i will keep updated

I was going to get you a current bios

 

[_cameron_mckenzie_]

I was going to get you a current bios

Thanks for the offer. Already flashed current bios and have had no problems since flashing it.

 

[eidairaman1]

Thanks for the offer. Already flashed current bios and have had no problems since flashing it.

Which 1 did you get because it can help others with same problem. Open gpu-z click arrow by uefi checkbox and attempt to upload to vga dattabase through gpu-z itself, you may get a link to file, copy and paste link here

 

[_cameron_mckenzie_]

Which 1 did you get because it can help others with same problem. Open gpu-z click arrow by uefi checkbox and attempt to upload to vga dattabase through gpu-z itself, you may get a link to file, copy and paste link here

I used the bios with the 1411mhz core clock and 1750mhz mem clock. Mem clock varies between cards so you need to check what brand of memory you use in gpuz (it says the brand next to where it says gddr5). Mine was elpida, meaning it needed 1750mhz mem clock. You can find the other ram speeds online. I aslo had the physical bios switch on performance mode when I flashed. Still haven’t had any crashes since flashing so almost certain that was the problem.