should i trust HP

[HuBoss]

Hi.i want to ask you guys if my battery has a problem or no. HP Support assistant app says my battery is normal
but my laptop battery looks like this.

and also i got a warning from my bios that my battery is very weak (2 days ago)

 

[kurosagi01]

If you can feel a bump on the battery itself, I would get the battery replaced ASAP.
If you need to use the laptop and it can run off just the power supply/brick then disconnect the battery from the motherboard and carry on until a replacement arrive.
Always trust your eyes, touch when it comes to anything. The built-in indicator in the software or in bios wouldn't know if the battery is bulging as long as its "functional".

 

[TheLostSwede]

Yeah, no, that's not normal.

 

[PLAfiller]

Yeah, no, that's not normal.

Took the words out of my mouth. That thing is about to enter Youtube shorts with title: HP laptop battery about to explode. I'd be extremely cautious around this thing.

 

[Assimilator]

That battery is about the become a very spicy pillow. Remove it immediately, if not sooner.

 

[datnoz]

That battery is about the become a very spicy pillow. Remove it immediately, if not sooner.

Spices: may cause death, physical injuries, house fire
EDIT: And also keep it safe from anything (including light, heat, sparks and water and DO NOT PEIRCE IT)

 

[64K]

You don't want that battery going off in your lap. Replace it.

 

[Outback Bronze]

You don't want that battery going off in your lap.

Yeah, look out!

 

[Wirko]

Some swelling is normal. But this really seems excessive. Did it cause the deformation of the notebook's case?

 

[lilhasselhoffer]

Hi.i want to ask you guys if my battery has a problem or no. HP Support assistant app says my battery is normal
but my laptop battery looks like this.
View attachment 352743
and also i got a warning from my bios that my battery is very weak (2 days ago)

So...my experience with their support assistant is that it can detect major issues...and that's about it. That's also only on relatively new hardware...as old stuff generally gets the "if it still works after a year it's fine" treatment.

You don't have usage data...but I'm assuming that the laptop has been in use for some time (and thus is out of warranty). I'd get that battery replaced ASAP, as they can take some gas-off but the level that this picture implies would lead me to call this an immediate risk.

 

[Dorek]

I never trust HP and the battery needs to be disposed of properly.

 

[bonehead123]

Given their recent shenanigans about remotely bricking printers if you don't continue paying their ink ransom every month, the words "HP" & "trust" have no place in the same sentence IMHO

 

[R-T-B]

Put that thing/battery somewhere safe and dispose of it ASAP.

 

[Bill_Bright]

Yeah, look out!

I was going to say, right in time for the 4th of July fireworks.

Some swelling is normal.

Ummm, sorry but no! It is not normal. There should never be any swelling. Swelling typically indicates the battery got too hot - never good. Excessive heat could have come from outside source (laptop left in a hot car, for example) damaging the battery. Not good. Or an internal, partial short in the battery caused excessive current which typically increases heat. Also not good.

HP Support assistant app says my battery is normal

Let me guess - the laptop is still under warranty, right?

 

[Anoniem]

Get a bucket of sand and keep it somewhere where it can't do any harm. That thing might work, but this could go very wrong, VERY quickly. Imagine a jet of flame just because it got squished a little bit to much during transit. During the initial flames you'll be inhaling this lovely cocktail

"In thermal runaway and prior to ignition, LiBs produce a white vapour which consists of: hydrogen (ca. 30 – 50%), carbon monoxide, carbon dioxide, hydrogen fluoride, hydrogen chloride, hydrogen cyanide, small droplets of the organic solvents, ethane, methane and other hydrocarbons, sulphur dioxide and nitrogen oxides."

 

[A Computer Guy]

Hi.i want to ask you guys if my battery has a problem or no. HP Support assistant app says my battery is normal
but my laptop battery looks like this.
View attachment 352743
and also i got a warning from my bios that my battery is very weak (2 days ago)

Not good. Remove and replace. Put into into lidded but venting non-flammable container to transport to recycling/disposal facility in case it leaks or catches fire before you can get rid of it properly.

 

[DaemonForce]

Should I trust HP

Fffhahahahahahaha!

That battery is about the become a very spicy pillow. Remove it immediately, if not sooner.

The spiciest of pillows. Forbidden fruit. (●´ω｀●)

Put into into lidded but venting non-flammable container to transport to recycling/disposal facility in case it leaks or catches fire before you can get rid of it properly.

 

[Vario]

Very dangerous, get that replaced.

HP Support assistant app says my battery is normal

These apps, especially the ai assisted ones, are going to cause a lot of harm. Its an app, it can't possibly know anything about the battery swelling. It probably just knows basic information such as the expected lifespan, number of charges, and the production date.

 

[wheresmycar]

woah, thats swelling at a pregnant-level. Pull it out ASAP and buy a replacement. Be careful not to put pressure on it and dispose of it properly (local recycling centers).

Years ago, I used to leave a spare laptop on charge 24/7 - big mistake. Eventually the battery fattened up (possibly high temps) and the cost for a genuine replacement from the manufacturer was ridiculously expensive. Learned my lesson the hard way. I was only glad to have identified the issue before things went to the next level (chemical leaks/fire/BOOM!). lol had a similar issue with one of those third party "extended battery" phone case solutions for an old Galaxy S2 phone. Imagine that one popping off in your trouser pocket - ouch!

HP Support assistant app says my battery is normal

The HP diagnostic tool doesn't detect pregnant batteries therefore unreliable.

 

[HuBoss]

Some swelling is normal. But this really seems excessive. Did it cause the deformation of the notebook's case?

it didnt deform the notebook case

I was going to say, right in time for the 4th of July fireworks.


Ummm, sorry but no! It is not normal. There should never be any swelling. Swelling typically indicates the battery got too hot - never good. Excessive heat could have come from outside source (laptop left in a hot car, for example) damaging the battery. Not good. Or an internal, partial short in the battery caused excessive current which typically increases heat. Also not good.


Let me guess - the laptop is still under warranty, right?

its been like 5 years
aka no warranty

 

[Frick]

its been like 5 years
aka no warranty

It happens. Just replace it, no big thing. Batteries don't last forever.

 

[Caring1]

I've had a few of those pouch style batteries swell and fail like that, their older style that was clipped in from externally were easier to swap, and safer.

 

[nomdeplume]

Serious responses given in sufficient numbers



Simple fix - just put it on a ripple charger for a week or so.

 

[Wirko]

Given their recent shenanigans about remotely bricking printers if you don't continue paying their ink ransom every month, the words "HP" & "trust" have no place in the same sentence IMHO

Just wait, their 2025 models will have a lithium battery inside that won't stop charging until you pay up! USPTO #41688123 Method and apparatus to prevent late payments of consumables

 

[lexluthermiester]

HP Support assistant app says my battery is normal
but my laptop battery looks like this.

and also i got a warning from my bios that my battery is very weak (2 days ago)

No! Do not trust that opinion! Based on that photo, remove that battery from the laptop right this minute and take it to your local recycler ASAP! That battery is about to burst and could easily catch fire! Please, for your own safety, get that battery out of your house!