Side button on G502 stopped working

gamingmonkey · Jan 2, 2017

Hello,

I've been using my G502 mouse for a long time , and it's great, recently however my side button (the "forward" button) has stopped working.

I use this button alot when browsing and I don't know why but it no longer does it's function so I'm asking if anyone might be able to help me in this. I installed Logitech Gaming Software to check if maybe the button is unbinded but everything is normal. I also unplugged/plugged my mouse to see if it works and also restarting my PC, however still nothing.

Anyone have any suggestions , I really like this mouse and would love to fix any problem it has.

Thanks in forward.

P4-630 · Jan 2, 2017

If you had it for many years now, I'd say it's time to buy a new one.

jboydgolfer · Jan 2, 2017

how are you determining it ist functioning? are you pushing it during browsing for example?....those functions CAN become unbound sometimes, Have You opened the Logitech G502 software, and tried pushing the button to see if it registers?if not , try it.

if it IS indeed broken , you can order a New G502, classic style for $50. HERE.

or the new RGB one, for $70 HERE

gamingmonkey · Jan 2, 2017

Thanks for the answers , yes I'm pushing the button normally as I always did while browsing and in LGS and it still doesn't work.

I can live without this button , but I'd rather fix it if able.

Now that I think about it , I did recently clean it off the dust it had , but I'm not sure if dust can cause this malfunction.

Jetster · Jan 2, 2017

Do you have the software installed?

gamingmonkey · Jan 2, 2017

LGS ? Yes.

jboydgolfer · Jan 2, 2017

gamingmonkey said:
Thanks for the answers , yes I'm pushing the button normally as I always did while browsing and in LGS and it still doesn't work.

I can live without this button , but I'd rather fix it if able.

Now that I think about it , I did recently clean it off the dust it had , but I'm not sure if dust can cause this malfunction.

my point was that Sometime those bindings can be "unpredicatable" , I recommend that You run the Logitech software to VERIFY it isnt working, meaning the Log program will either see You pressing the button or it wont, that way it removes any chance that it is a incompatability, or any other conflict...

i dont know what OS your running, but you can get the software on Logitechs website Here....

http://support.logitech.com/en_us/product/g502-proteus-core-tunable-gaming-mouse#download

Jetster · Jan 2, 2017

gamingmonkey said:
LGS ? Yes.

Uninstall it. Reboot then try it with no software

gamingmonkey · Jan 2, 2017

jboydgolfer said:
my point was that Sometime those bindings can be "unpredicatable" , I recommend that You run the Logitech software to VERIFY it isnt working, meaning the Log program will either see You pressing the button or it wont, that way it removes any chance that it is a incompatability, or any other conflict...

i dont know what OS your running, but you can get the software on Logitechs website Here....

http://support.logitech.com/en_us/product/g502-proteus-core-tunable-gaming-mouse#download

Just tried it, it registers every key except that one

Jetster said:
Uninstall it. Reboot then try it with no software

Nope, problem is still there.

Jetster · Jan 2, 2017

gamingmonkey said:
Nope, problem is still there.

Well now you know it the mouse. Is it still under warranty? I think its 3 years

gamingmonkey · Jan 2, 2017

Yeah, it still is.

I think that I will send it back, thanks for the help guys.

eidairaman1 · Jan 3, 2017

They seriously need to use the MX510 switches in all of their mice.

jboydgolfer · Jan 3, 2017

gamingmonkey said:
Yeah, it still is.

I think that I will send it back, thanks for the help guys.

Just to be certain, this button just stopped working for no reason right? Specifically what I'm asking is you didn't smash it or spill soda on it etc.? I just hate to see you ship it back to logitech and find out they won't cover accidental damage because they don't. Otherwise best of luck.

gamingmonkey · Jan 4, 2017

jboydgolfer said:
Just to be certain, this button just stopped working for no reason right? Specifically what I'm asking is you didn't smash it or spill soda on it etc.? I just hate to see you ship it back to logitech and find out they won't cover accidental damage because they don't. Otherwise best of luck.

Sorry, for late reply.

Yeah, it suddenly stopped working one day, no smash or spill on it as I take care of the equipment I have (especially when it costs like this).

I honestly think that dust might be involved in this but I can't be certain.

jboydgolfer · Jan 4, 2017

gamingmonkey said:
Sorry, for late reply.

Yeah, it suddenly stopped working one day, no smash or spill on it as I take care of the equipment I have (especially when it costs like this).

I honestly think that dust might be involved in this but I can't be certain.

For a button to stop working on a decent to higher end mouse it's more than dust. Generally companies that make better mice use better switches I don't know what the logitech uses but I am familiar with Omron switches which are the ones that companies like steel series use. It's not very dissimilar from a mechanical keyboards function underneath each key ,dust isn't something that's going to stop it, unless it's an inch of dust

Plus inside of the mouse the switch itself is contained inside a small case not too much unlike the one in the picture below

These things can happen they wear out overtime with use you could take the best care of it anyone has ever taken for a mouse, just like all things in ages and it breaks

This is the inside of your mouse , thrre about

INSTG8R · Jan 4, 2017

FWIW @jboydgolfer the G502 is apparently using Omrons in it. I have only had mine for a couple months so this concerns me. I mean I musta got 5Yrs outta my G500 before left click let go,...

jboydgolfer · Jan 4, 2017

INSTG8R said:
FWIW @jboydgolfer the G502 is apparently using Omrons in it. I have only had mine for a couple months so this concerns me. I mean I musta got 5Yrs outta my G500 before left click let go,...

If i were you I wouldnt lose too much sleep according to the OP he said "a long time" of use so I suppose at least a few years. In my opinion if you get more than three years out of omRon's you're living on borrowed time at that point , with any switch for that matter

What I find strange is that the side button when generally that's one of the buttons that used far less then say left to right click for instance, It could be defective

@INSTG8R Since you recently bought yours do you have the spectrum or the one that the OP has? Which is the one without RGB lighting. I'm assuming you have the former over the latter even though the latter is still available. I can certainly understand the allure to buying the older G502 because if it's $20 reduced price tag . As far as I know the only difference is the color of the LEDs but I could be wrong. And I recently bought The G502 spectrum this past summer and I love it.

I've had Omron switches fail on me in the past for no reason or at least not because of abuse but in that case it was a steel series sensei which the right click died on me. Those mice are still worth something even broken many people would like to harvest that working switches out of them. Just a word of the wise you can still get some money out of them selling them here on tech power up

INSTG8R · Jan 4, 2017

Yeah it's a Spectrum and I am pretty happy with it overall. Big improvement over my G500 in sensor precision alone. I am VERY chained to the Logitech "shape" so I was a little worried about this one but totally used to it now very happy with it and just hope is lasts as long as my rprevious mice and no dead switches like the OP...

jboydgolfer · Jan 4, 2017

INSTG8R said:
Yeah it's a Spectrum and I am pretty happy with it overall. Big improvement over my G500 in sensor precision alone. I am VERY chained to the Logitech "shape" so I was a little worried about this one but totally used to it now very happy with it and just hope is lasts as long as my rprevious mice and no dead switches like the OP...

Yup, we have the same exact mice then I absolutely Love mine. I used to never be into buying good keyboards and good mice but as of about two or three years ago I said screw it , i might as well enjoy it. My top favorite good mice of all time would have to be .....

corsair M 45
Steel series sensei
Logitech G502 spectrum
And my good old early 90s trackball mouse

No particular order to that but the M 45 and the G502 would be neck and neck

System Name	Gaming PC
Processor	i5 2500K @ 4.5GHz
Motherboard	AsRock Z77 Extreme4
Cooling	CM Hyper 212+
Memory	Patriot G2 8GB (2x4GB)
Video Card(s)	MSI GTX 980 Ti Gaming 6G
Storage	Samsung 850 EVO 256GB SSD, Samsung Spinpoint 1TB HD103SJ
Display(s)	Asus MG279Q
Case	Fractal Deisgn Define R5
Power Supply	SuperFlower Leadex Gold 650W
Mouse	Logitech G502
Keyboard	Cooler Master Quickfire Ultimate
Software	Windows 7 Ultimate x64

System Name	AlderLake
Processor	Intel i7 12700K P-Cores @ 5Ghz
Motherboard	Gigabyte Z690 Aorus Master
Cooling	Noctua NH-U12A 2 fans + Thermal Grizzly Kryonaut Extreme + 5 case fans
Memory	32GB DDR5 Corsair Dominator Platinum RGB 6000MT/s CL36
Video Card(s)	MSI RTX 2070 Super Gaming X Trio
Storage	Samsung 980 Pro 1TB + 970 Evo 500GB + 850 Pro 512GB + 860 Evo 1TB x2
Display(s)	23.8" Dell S2417DG 165Hz G-Sync 1440p
Case	Be quiet! Silent Base 600 - Window
Audio Device(s)	Panasonic SA-PMX94 / Realtek onboard + B&O speaker system / Harman Kardon Go + Play / Logitech G533
Power Supply	Seasonic Focus Plus Gold 750W
Mouse	Logitech MX Anywhere 2 Laser wireless
Keyboard	RAPOO E9270P Black 5GHz wireless
Software	Windows 11
Benchmark Scores	Cinebench R23 (Single Core) 1936 @ stock Cinebench R23 (Multi Core) 23006 @ stock

System Name	Americas cure is the death of Social Justice & Political Correctness
Processor	i7-11700K
Motherboard	Asrock Z590 Extreme wifi 6E
Cooling	Noctua NH-U12A
Memory	32GB Corsair RGB fancy boi 5000
Video Card(s)	RTX 3090 Reference
Storage	Samsung 970 Evo 1Tb + Samsung 970 Evo 500Gb
Display(s)	Dell - 27" LED QHD G-SYNC x2
Case	Fractal Design Meshify-C
Audio Device(s)	on board
Power Supply	Seasonic Focus+ Gold 1000 Watt
Mouse	Logitech G502 spectrum
Keyboard	AZIO MGK-1 RGB (Kaith Blue)
Software	Win 10 Professional 64 bit
Benchmark Scores	the MLGeesiest

System Name	Gaming PC
Processor	i5 2500K @ 4.5GHz
Motherboard	AsRock Z77 Extreme4
Cooling	CM Hyper 212+
Memory	Patriot G2 8GB (2x4GB)
Video Card(s)	MSI GTX 980 Ti Gaming 6G
Storage	Samsung 850 EVO 256GB SSD, Samsung Spinpoint 1TB HD103SJ
Display(s)	Asus MG279Q
Case	Fractal Deisgn Define R5
Power Supply	SuperFlower Leadex Gold 650W
Mouse	Logitech G502
Keyboard	Cooler Master Quickfire Ultimate
Software	Windows 7 Ultimate x64

System Name	Juliette // My HTPC
Processor	Intel i7 9700K // AMD Ryzen 5 5600G
Motherboard	ASUS Prime Z390X-A // ASRock B550 ITX-AC
Cooling	Noctua NH-U12 Black // Stock
Memory	Corsair DDR4 3600 32gb //G.SKILL Trident Z Royal Series 16GB (2 x 8GB) 3600
Video Card(s)	ASUS RTX4070 OC// ASUS RTX 4060 OC
Storage	Samsung 970 EVO NVMe 1Tb, Intel 665p Series M.2 2280 1TB // Samsung 1Tb SSD
Display(s)	ASUS VP348QGL 34" Quad HD 3440 x 1440 // 55" LG 4K SK8000 Series
Case	Seasonic SYNCRO Q7// Silverstone Granada GD05
Audio Device(s)	Focusrite Scarlett 4i4 // HDMI to Samsung HW-R650 sound bar
Power Supply	Seasonic SYNCRO 750 W // CORSAIR Vengeance 650M
Mouse	G903 and a Master Mouse MM710/No mouse, MS game copntroller
Keyboard	EVGA / Logitech K400
Software	Windows 11 Pro // Windows 10 Pro

Side button on G502 stopped working

gamingmonkey

P4-630

jboydgolfer

gamingmonkey

Jetster

gamingmonkey

jboydgolfer

Jetster

gamingmonkey

Jetster

gamingmonkey

eidairaman1

The Exiled Airman

jboydgolfer

gamingmonkey

jboydgolfer

INSTG8R

Vanguard Beta Tester

jboydgolfer

INSTG8R

Vanguard Beta Tester

jboydgolfer

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	Hellbox 5.1(same case new guts)
Processor	Ryzen 7 5800X3D
Motherboard	MSI X570S MAG Torpedo Max
Cooling	TT Kandalf L.C.S.(Water/Air)EK Velocity CPU Block/Noctua EK Quantum DDC Pump/Res
Memory	2x16GB Gskill Trident Neo Z 3600 CL16
Video Card(s)	Powercolor Hellhound 7900XTX
Storage	970 Evo Plus 500GB 2xSamsung 850 Evo 500GB RAID 0 1TB WD Blue Corsair MP600 Core 2TB
Display(s)	Alienware QD-OLED 34” 3440x1440 144hz 10Bit VESA HDR 400
Case	TT Kandalf L.C.S.
Audio Device(s)	Soundblaster ZX/Logitech Z906 5.1
Power Supply	Seasonic TX~’850 Platinum
Mouse	G502 Hero
Keyboard	G19s
VR HMD	Oculus Quest 3
Software	Win 11 Pro x64