So about AsRock RMA... is it good?

[EntropyZ]

Hey guys,

I just wanted to ask what are your past and present experiences with their RMA.

I recently gave my B350M Pro 4 AM4 motherboard away for repairs or replacement, it's getting delivered to a "qualified manufacturer service center" by my retailer as I type this.

In one of my threads I mentioned front audio issues that couldn't be fixed, the problem appeared out of the blue.

Don't think there are any of these "qualified manufacturer service centers" anywhere in Europe, so it's probably getting sent **ck off back to Taiwan or something. So I don't expect to get any response for a month at least.

It would save everyone's time if they could just test it and replace it but naaaah, we gotta send it away on the other side of the world, while you sit here with an undone PC, trust me k?

This has to be my first time where my part has to be sent back straight to the manufacturer, and I find that strange. Where previously I could get away with it being replaced in days with a problem more severe. (Edit: I think the US is more lucky in regard to their RMA because I know for a fact there are service centers in some places)

 

[Vya Domus]

Well I managed to RMA a board that went through some rather unfortunate event (something involving TIM and the socket ) and I had no problem. But it wasn't handled directly by them as far as I know like in your case so I wouldn't know what to say for sure.

 

[jboydgolfer]

I've done 3 RMA's through asrock. 1 for a friend who bent his socket pins ,they were more than helpful and after some begging they agreed to replace the motherboard with no charge.

2 we're my motherboards. One was really me just nitpicking because one of the fan headers wouldn't power or run it seemed to be dead. The other, (to be completely honest) was me wanting to get a replacement brand new board ,because I wanted to sell it ,so I did an RMA & sold the replacement. There was a problem with the bios but it could've been resolved on my end. I just played dumb and they replaced it no questions asked (other than the proof of purchase stuff).

I've never had a difficulty with them at all, but from what I can tell it can depend on your country and your region ,because of the laws in place for consumer protection

 

[terroralpha]

i have been using mostly asrock since intel's X58, which was mid 2009, i think. i've had at least a dozen of their boards by now. i currently have 3 systems, all running asrock. but i never had to RMA an entire board

i did however have to RMA a few accessories, including a thunderbolt card which costs almost as much as an entire motherboard, and it was never an issue.

the only company i ever had issues RMAing with was sapphire, and this happened twice. their GPU died and i tried to open an RMA, but their support kept telling me to contact the retailer for RMA. i'm actually having that problem right now. that whole company is run by morons it seems. it's not sinking into anybody's head that retailers stop taking returns after 30 days of purchase.

 

[EntropyZ]

I don't doubt their quality, they've been on point after the capacitor plague ended.

I'm just not sure how my issue will be handled. And I am worried even though it was a cheap board, but there is nothing else that is worthy, Any other AM4 uATX board is lackluster in comparison.

There isn't much to choose from in regards to B350 chipset and smaller form factor boards.

The only gripe I have with my current board is because it has an old Realtek Audio Codec, seriously, the price bump would be totally worth having ALC1220 or at least 1150. That, and the BIOS that needs some work, options are there but the UI isn't as user-friendly as AsusTek or MSI.

ATX boards pack things that aren't really appreciated that much and bring the price up needlessly. While having the same or worse voltage regulation.

A shame there aren't any second revision boards, it's like nobody cares (People who did motherboard reviews don't seem to mind the obvious gap in motherboard line-up). I just hope with Zen+ release there's going to be some more selection of motherboards.

 

[kenkickr]

I had a Asrock 970 that died on me twice. Turned out after doing a voltage test on the PSU it was the PSU killing the board. Each time the board died Asrock not only didn't give me a hard time with the RMA but sent a new board and had it back within a few days. Right now I have the Asrock Z270 Taichi in my HTPC and no problems so far after 4 months.

 

[neatfeatguy]

I had my ASRock Z87 Extreme 4 board replaced without any issues. I use the board in my HTPC now.

 

[lemkeant]

I can also say I had a RMA with them and it went very well. Mines a Z87 ITX and I accidentally dropped something on the bare socket and bent a couple of pins. I had no luck fixing them myself. I reached out to AsRock, paid like $50, and had my board back within a week or 2. Pretty reasonable all in all.

I'm still using that same board today and it's been a little over 2 years since that happened

 

[cdawall]

Asrock is pretty good about RMA's.

 

[EntropyZ]

I feel better knowing that there are still some good companies left. I have seen a lot of crap coming from others (who shall not be named, but are pretty obvious).

I will post an update depending on the situation. For now, all I can do is wait. I just ordered a graphics card and won't be able to test it until I can get my main rig up online again.

Thank you, brothers.

 

[eidairaman1]

Hey guys,

I just wanted to ask what are your past and present experiences with their RMA.

I recently gave my B350M Pro 4 AM4 motherboard away for repairs or replacement, it's getting delivered to a "qualified manufacturer service center" by my retailer as I type this.

In one of my threads I mentioned front audio issues that couldn't be fixed, the problem appeared out of the blue.

Don't think there are any of these "qualified manufacturer service centers" anywhere in Europe, so it's probably getting sent **ck off back to Taiwan or something. So I don't expect to get any response for a month at least.

It would save everyone's time if they could just test it and replace it but naaaah, we gotta send it away on the other side of the world, while you sit here with an undone PC, trust me k?

This has to be my first time where my part has to be sent back straight to the manufacturer, and I find that strange. Where previously I could get away with it being replaced in days with a problem more severe. (Edit: I think the US is more lucky in regard to their RMA because I know for a fact there are service centers in some places)

What part of Europe do you hail in?

 

[EntropyZ]

The Baltic states, where product tax is 21% for some stupid reason, not that it helps people. (I would discuss that to hell and back and start quoting Deus Ex, but can't risk temptation of rambling again.)

 

[Bill_Bright]

Don't think there are any of these "qualified manufacturer service centers" anywhere in Europe

Anywhere in Europe? I bet there are considering there are over 50 European cities with metropolitan populations of more than 1,000,000.

It is common for "independent" service centers to become "authorized manufacturer service centers". One of the main reasons is just to avoid having to deal with the logistics and expense of sending returned parts all the way back the home country, in this case, Taiwan.

Did you record the serial number to see if you get the same one back? I also often mark the device with a permanent marker - putting a small dot in some obscure location. Then if they tell me they replaced it or not, I can see if true.

 

[cucker tarlson]

First PC I ever built myself had a K7NF2-RAID which I mounted without stand offs (like an effin moron ), shorted immediately, but they still replaced it with a new one.(still got it, with athlon xp 2200+, 512MB DDR 400, ATi 9700 Pro 128MB, 160GB+250GB HDDs, all mounted inside a case, all it would need is a PSU)
RMA'd Z77 Extreme 4 too, it had voltage reading bug, got a new one but the issue was persistent on the whole z77 extreme lineup so that did nothing for me.

I heard people talk smack about asus,msi,gigabyte rma service but hardly ever heard anyone complain about asrock, and with the popularity of their boards that says a lot.

 

[eidairaman1]

The Baltic states, where product tax is 21% for some stupid reason, not that it helps people. (I would discuss that to hell and back and start quoting Deus Ex, but can't risk temptation of rambling again.)

Trust me we are dealing with a stupid tax called the affordable healthcare act that penalizes us for not having healthcare insurance via taking our tax returns away, it raised premiums on those who submitted to it too

 

[cucker tarlson]

Trust me we are dealing with a stupid tax called the affordable healthcare act that penalizes us for not having healthcare insurance via taking our tax returns away, it raised premiums on those who submitted to it too

elaborate plz.

 

[EntropyZ]

Trust me we are dealing with a stupid tax called the affordable healthcare act that penalizes us for not having healthcare insurance via taking our tax returns away, it raised premiums on those who submitted to it too

Here, even if you are unemployed you automatically are put into debt because of social and healthcare taxes that are applied.

The only thing making this more stupid is by relieving you of any way to get a medical exam until you pay off the debt, so you can check if you are checking off all the tick boxes of health requirements for the job.

A dumb example: People who emigrated a long time ago can get taxed even though you don't even live in the country anymore. I've heard of it plenty of times.

 

[eidairaman1]

elaborate plz.

https://www.healthcare.gov/fees/fee-for-not-being-covered/

 

[R-T-B]

Please don't turn this thread political.

 

[eidairaman1]

Please don't turn this thread political.

In relation to this.

https://www.techpowerup.com/forums/threads/so-about-asrock-rma-is-it-good.239008/#post-3758048

"Doesn't help people"

 

[EntropyZ]

Sorry, talking about it doesn't solve anything. But it alleviates the stress when I go on a rant. When I wasn't even an adult I started growing grey hair over stuff like this.

Did you record the serial number to see if you get the same one back? I also often mark the device with a permanent marker - putting a small dot in some obscure location. Then if they tell me they replaced it or not, I can see if true.

Hey you have the right idea by marking something. I didn't think of that at all! I'll have to start doing that now. Good tip.

 

[eidairaman1]

Sorry, talking about it doesn't solve anything. But it alleviates the stress when I go on a rant.



Hey you have the right idea by marking something. I didn't think of that at all! I'll have to start doing that now. Good tip.

Have you been to the Asrock site for your neck of the woods?

 

[EntropyZ]

Have you been to the Asrock site for your neck of the woods?

No, I don't know what good it will do. Since I didn't even register the board, and then what. I'm pretty sure I have to contact the retailer for RMA first. Plus it's easier. I've tried RMA with MSI through the website and it didn't go well at all. It was the first time where I just gave up and bought a better motherboard from another vendor instead.

I do have tracking, which is good. But they're still waiting to send the board away and it has been 3 days already.

 

[eidairaman1]

No, I don't know what good it will do. Since I didn't even register the board, and then what. I'm pretty sure I have to contact the retailer for RMA first. Plus it's easier. I've tried RMA with MSI through the website and it didn't go well at all.

I do have tracking, which is good. But they're still waiting to send the board away and it has been 3 days already.

Sometimes tracking is slow

 

[EntropyZ]

Sometimes tracking is slow

Sometimes, or they're just lazy to update the status, So I would have to call them up the bum to try and get the newest... I'm not that kind of person though, but if something happens, gotta prepare to give them a "talk".