Sudden Triple Monitor Issue - The display settings could not be saved

[Ger]

I have been running a Triple monitor setup for at least 3 years now and all of a sudden one of the monitors will not connect. Whenever I try to 'Extend desktop to this display' I get the error 'The display settings could not be saved. Please try a different combination of display settings.'

The triple monitor config I now have is DVI+DVI+DisplayPort-DVI active adapter.
Is there a fix or workaround for this? I have tried everything I could think of, I re-installed AMD drivers. Reset resolutions on Desktop displays.
I have also tried DVI+HDMI+DisplayPort-DVI active adapter but it now seems that my ATI Radeon HD 5850 driver will not extend to a 3rd monitor. I am using an Accell B087B-001B UltraAV Display Port/DVI-D adapter

I cant understand how all 3 displays worked perfectly for a couple of years then suddenly stopped.

The Display port adapter works when only using 1 screen.
With DVI + DVI + DP to DVI connected. Only DVI + DVI work.
with DVI + DP to DVI connected. DVI + DP to DVI both work.
with DVI(the other DVI port) + DP to DVI connected DVI + DP to DVI both work.

Then it gets weird. When I connect all 3 monitors and switch around which monitor is connected to which connector (i.e. either of the DVIs and the display port) only 2 monitors work but there is a randomness as to which 2 of the 3 monitors work.


I am unsure as to what to do next. At this point I would also like to know what is the root cause of this issue so that I can go about replacing any problem hardware i.e. Is it the graphics card etc?

 

[Guakamolly2]

I have been running a Triple monitor setup for at least 3 years now and all of a sudden one of the monitors will not connect. Whenever I try to 'Extend desktop to this display' I get the error 'The display settings could not be saved. Please try a different combination of display settings.'

The triple monitor config I now have is DVI+DVI+DisplayPort-DVI active adapter.
Is there a fix or workaround for this? I have tried everything I could think of, I re-installed AMD drivers. Reset resolutions on Desktop displays.
I have also tried DVI+HDMI+DisplayPort-DVI active adapter but it now seems that my ATI Radeon HD 5850 driver will not extend to a 3rd monitor. I am using an Accell B087B-001B UltraAV Display Port/DVI-D adapter

I cant understand how all 3 displays worked perfectly for a couple of years then suddenly stopped.

The Display port adapter works when only using 1 screen.
With DVI + DVI + DP to DVI connected. Only DVI + DVI work.
with DVI + DP to DVI connected. DVI + DP to DVI both work.
with DVI(the other DVI port) + DP to DVI connected DVI + DP to DVI both work.

Then it gets weird. When I connect all 3 monitors and switch around which monitor is connected to which connector (i.e. either of the DVIs and the display port) only 2 monitors work but there is a randomness as to which 2 of the 3 monitors work.


I am unsure as to what to do next. At this point I would also like to know what is the root cause of this issue so that I can go about replacing any problem hardware i.e. Is it the graphics card etc?

Okay couple of suggestions here...
First off I'm gonna start with the basics and tell you to go to amd website and reinstall the drivers. (Remove them first)

Second I would say look and see if the monitor is faulty. Plug it into one of the other ports and obviously see if it works.

Third, I would probably go ahead and replace the card considering you have had It for 3 years. I would suggest an EVGA GTX 750 TI for about 150$

 

[FordGT90Concept]

You could try the program I recently made:
http://www.techpowerup.com/forums/threads/extenddisplays.220218/
If there's an error in Windows, it should say it (need to run it via command prompt to see it).


What is the make (e.g. XFX, Gigabyte, PowerColor, etc.) and model of that graphics card?

 

[XFXSupport]

Hello,

This is a pretty common issue with 3+ screens. your Active DP adapter chip has failed and needs to be replaced. if you try a different adapter, it should work.

 

[Ger]

When tested on their own each monitor works perfectly when connected to each of the ports (Display port, HDMI and both DVI connectors).
I have also tried everything with the video driver. Uninstalled, reinstalled, rolled backup to old drivers.
When this issue began I was using a StartTech display port active adapter http://www.amazon.com/dp/B004SUO1GM/?tag=tec06d-20.
Thinking this was the cause I recently purchased an Accell B087B-001B UltraAV Display Port/DVI-D adapter http://www.amazon.com/dp/B001CXXD2Q/?tag=tec06d-20.
So I doubt its the display port adapter at fault.

 

[XFXSupport]

Im now 90% certain its the First failed active adapter and second "Passive Adapter"

You need a new Active adapter friend

 

[FordGT90Concept]

http://www.startech.com/faq/DisplayPort_Converter_DP_Multi_Mode

Check if the DisplayPort has this symbol (specifically, the + symbols):

Example:

If it does, you can use passive. If it does not, it requires active.


Please provide more information:
1. Make and model of the graphics card.
2. AMD Catalyst version you are running.
3. Make, model, resolution, and refresh rate of each of the monitors.

 

[Ger]

I have replaced the DisplayPort adapter with this new active adapter http://www.amazon.co.uk/gp/product/B004071ZX0/?tag=tec053-21. Now when the monitor connected to the DisplayPort is extended the display repeatedly flashes with a repeatedly new connection sound. Like if it’s trying to connect but can’t. Then eventually it does not connect.

On one occasion I got an error stating that ‘The system as detected a problem with the connection between your computer and the displayport display the will prevent you from using the highest resolutions and/or refresh rates’. But I tried different resolutions for all monitors and still the third monitor will not connect.

 

[FordGT90Concept]

That active adapter you just bought is only capable of 1920x1200@60Hz. If your monitor exceeds that, the observed behavior is expected. Can't really help without more details...

1. Make and model of the graphics card.
2. AMD Catalyst version you are running.
3. Make, model, resolution, and refresh rate of each of the monitors.

 

[Ger]

I have the latest Catalyst Driver although I have also tried a few older versions too.
The monitors that I have are:
Main display is a Samsung SyncMaster P2450 at 1920 x 1080 at 60hz refresh rate.
Displays 2 and 3 are both Lenovo LEN L193Pc at 1280 x 1024 at 60hz refresh rate.

This was my Graphics card, Sapphire Radeon HD 5850 1 GB DDR5 http://www.amazon.com/dp/B003D0IS3K/?tag=tec06d-20

I say was as I think it is now gone.

Last time I went to boot up nothing would happen except the motherboard/PC would start and power down again. It seem like as if there was some kind of short circuit.
Eventually when it did boot up there was no display and the fan on the graphics card was spinning at it maximum while being really load.
When I remove the graphics card (and use an old NVidia card) the system boots up OK and without any issues.

I presume the Graphics card is gone?

 

[FordGT90Concept]

Maybe. Did you try it with only one display plugged in before pulling it out?


Here's the manufacturer page for the card:
http://www.sapphiretech.com/productdetial.asp?Pid=3477D95C-C7A1-41D5-A175-84FD1D6C2468&lang=eng

Unfortunately, it's pretty vague on which connectors support what.



Not that it really matters at this point but you have two driver options, Catalyst 15.7.1 or Crimson 16.2:
http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 10 - 64
I'd try 16.2 if the card didn't kick the can.

 

[Ger]

Yeah. I tried it solo with each: DisplayPort, DVI and HDMI.
Still no Display and GPU fan at full speed.

Thanks for the help though.

 

[Kanan]

Yeah. I tried it solo with each: DisplayPort, DVI and HDMI.
Still no Display and GPU fan at full speed.

Thanks for the help though.

Try it in another PCI-E slot. Last chance

 

[Ger]

I did. Still nothing. I'll try it in another PC tomorrow.

 

[Kanan]

I did. Still nothing. I'll try it in another PC tomorrow.

Good luck