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Tried updating gpu APU drivers, getting white screen on laptop

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System Name Asus G16
Processor i9 13980HX
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Memory 32gb 4800mhz
Video Card(s) 4080 laptop
Storage 16tb, x2 8tb SSD
Display(s) QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply 330w psu
I tried updating the apu drivers on a laptop. I got no respond after 20min so i turned off the laptop but now it only shows a white screen.

I can't seem to install the apu drivers in safe mode. I'm sorry for talking phone pictures, it's the only way to capture pictures.
Laptop specs below
Lenovo LOQ
R 7 7840hs cpu
64gb ram
4060 gpu
Windows 11
 

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eidairaman1

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I tried updating the apu drivers on a laptop. I got no respond after 20min so i turned off the laptop but now it only shows a white screen.

I can't seem to install the apu drivers in safe mode. I'm sorry for talking phone pictures, it's the only way to capture pictures.
Laptop specs below
Lenovo LOQ
R 7 7840hs cpu
64gb ram
4060 gpu
Windows 11
What is the full model number of that LOQ?
 

tabascosauz

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I tried updating the apu drivers on a laptop. I got no respond after 20min so i turned off the laptop but now it only shows a white screen.

I can't seem to install the apu drivers in safe mode. I'm sorry for talking phone pictures, it's the only way to capture pictures.
Laptop specs below
Lenovo LOQ
R 7 7840hs cpu
64gb ram
4060 gpu
Windows 11

Can't use DDU?

No reason to use first party tools to uninstall, they don't do a good job of cleanup.
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
41,724 (6.60/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
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Im thinking to disable the nv gpu first
 
Joined
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Messages
812 (1.26/day)
System Name Asus G16
Processor i9 13980HX
Motherboard Asus motherboard
Cooling 2 fans
Memory 32gb 4800mhz
Video Card(s) 4080 laptop
Storage 16tb, x2 8tb SSD
Display(s) QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply 330w psu

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
41,724 (6.60/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
It's loq 15aph8

That's the model with a 4050 but I swapped the mobo out for 4060.
And from the factory the 15aph8 came with the 4060 as an option i presume
 
Joined
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Messages
812 (1.26/day)
System Name Asus G16
Processor i9 13980HX
Motherboard Asus motherboard
Cooling 2 fans
Memory 32gb 4800mhz
Video Card(s) 4080 laptop
Storage 16tb, x2 8tb SSD
Display(s) QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply 330w psu
And from the factory the 15aph8 came with the 4060 as an option i presume
Yea, I checked the model in the bios and it's the same model number.
 

eidairaman1

The Exiled Airman
Joined
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Messages
41,724 (6.60/day)
Location
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System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
Joined
Jan 14, 2023
Messages
812 (1.26/day)
System Name Asus G16
Processor i9 13980HX
Motherboard Asus motherboard
Cooling 2 fans
Memory 32gb 4800mhz
Video Card(s) 4080 laptop
Storage 16tb, x2 8tb SSD
Display(s) QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply 330w psu

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
41,724 (6.60/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
I just saw the specs on lenovo.


No I got it directly from AMD. I tried to update the apu drivers to the most current one.
Everything points to that amd driver released on 10/18/24.

It only shows 4050, not 4060 atleast US unless if you have a 16APH8 pcb now...

Ok it makes sense you have a 16APH8 pcb in the 15APH8 chassis

 
Last edited:
Joined
Jan 14, 2023
Messages
812 (1.26/day)
System Name Asus G16
Processor i9 13980HX
Motherboard Asus motherboard
Cooling 2 fans
Memory 32gb 4800mhz
Video Card(s) 4080 laptop
Storage 16tb, x2 8tb SSD
Display(s) QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply 330w psu
I just saw the specs on lenovo.




It only shows 4050, not 4060 atleast US unless if you have a 16APH8 pcb now...

Ok it makes sense you have a 16APH8 pcb in the 15APH8 chassis


I don't think it's correctly listed on their website. I think the 4060 was really rare, I mostly see 4050 on ebay and Amazon.

I might have to do a fresh OS install. Everything was working fine with a two months old apu driver.
 

eidairaman1

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Messages
41,724 (6.60/day)
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System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
I don't think it's correctly listed on their website. I think the 4060 was really rare, I mostly see 4050 on ebay and Amazon.
16APH8 has your particular cpu and 4060 so thats possible, anyways the driver for amd is the same across the 2, use their drivers on the lenovo page
 
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