Tried updating gpu APU drivers, getting white screen on laptop

A&P211 · 2024-10-20T22:39:45+0100

I tried updating the apu drivers on a laptop. I got no respond after 20min so i turned off the laptop but now it only shows a white screen.

I can't seem to install the apu drivers in safe mode. I'm sorry for talking phone pictures, it's the only way to capture pictures.
Laptop specs below
Lenovo LOQ
R 7 7840hs cpu
64gb ram
4060 gpu
Windows 11

eidairaman1 · 2024-10-20T22:56:31+0100

A&P211 said:
I tried updating the apu drivers on a laptop. I got no respond after 20min so i turned off the laptop but now it only shows a white screen.

I can't seem to install the apu drivers in safe mode. I'm sorry for talking phone pictures, it's the only way to capture pictures.
Laptop specs below
Lenovo LOQ
R 7 7840hs cpu
64gb ram
4060 gpu
Windows 11

What is the full model number of that LOQ?

tabascosauz · 2024-10-20T23:00:55+0100

A&P211 said:
I tried updating the apu drivers on a laptop. I got no respond after 20min so i turned off the laptop but now it only shows a white screen.

I can't seem to install the apu drivers in safe mode. I'm sorry for talking phone pictures, it's the only way to capture pictures.
Laptop specs below
Lenovo LOQ
R 7 7840hs cpu
64gb ram
4060 gpu
Windows 11

Can't use DDU?

No reason to use first party tools to uninstall, they don't do a good job of cleanup.

eidairaman1 · 2024-10-20T23:01:54+0100

Im thinking to disable the nv gpu first

A&P211 · 2024-10-20T23:20:57+0100

eidairaman1 said:
What is the full model number of that LOQ?

It's loq 15aph8

That's the model with a 4050 but I swapped the mobo out for 4060.

eidairaman1 · 2024-10-20T23:44:14+0100

A&P211 said:
It's loq 15aph8

That's the model with a 4050 but I swapped the mobo out for 4060.

And from the factory the 15aph8 came with the 4060 as an option i presume

A&P211 · 2024-10-20T23:48:55+0100

eidairaman1 said:
And from the factory the 15aph8 came with the 4060 as an option i presume

Yea, I checked the model in the bios and it's the same model number.

eidairaman1 · 2024-10-20T23:52:57+0100

Was it these drivers you tried?

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/loq-15aph8/downloads/ds562890-amd-vga-driver-for-windows-11-64-bit-loq-15aph8-loq-16aph8?category=Display%20and%20Video%20Graphics

A&P211 · 2024-10-20T23:56:42+0100

eidairaman1 said:
Was it these drivers you tried?

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/loq-15aph8/downloads/ds562890-amd-vga-driver-for-windows-11-64-bit-loq-15aph8-loq-16aph8?category=Display%20and%20Video%20Graphics

No I got it directly from AMD. I tried to update the apu drivers to the most current one.
Everything points to that amd driver released on 10/18/24.

eidairaman1 · 2024-10-21T00:01:10+0100

I just saw the specs on lenovo.

Lenovo LOQ 15APH8 | Ryzen™ powered gaming laptop

The Lenovo LOQ 15APH gaming laptop is your gateway to PC gaming. Assemble your squad and start crushing AAA titles with AMD Ryzen™ 7000 Series processors and NVIDIA® GeForce RTX™ GPUs, backed up by abundant DDR5 memory and SSD storage options.

www.lenovo.com

A&P211 said:
No I got it directly from AMD. I tried to update the apu drivers to the most current one.
Everything points to that amd driver released on 10/18/24.

It only shows 4050, not 4060 atleast US unless if you have a 16APH8 pcb now...

Ok it makes sense you have a 16APH8 pcb in the 15APH8 chassis

eidairaman1 said:
Was it these drivers you tried?

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/gaming-series/loq-15aph8/downloads/ds562890-amd-vga-driver-for-windows-11-64-bit-loq-15aph8-loq-16aph8?category=Display%20and%20Video%20Graphics

https://download.lenovo.com/consumer/mobiles/o2l30a7f6ebeqte0.exe

A&P211 · 2024-10-21T00:13:21+0100

eidairaman1 said:
I just saw the specs on lenovo.

Lenovo LOQ 15APH8 | Ryzen™ powered gaming laptop

The Lenovo LOQ 15APH gaming laptop is your gateway to PC gaming. Assemble your squad and start crushing AAA titles with AMD Ryzen™ 7000 Series processors and NVIDIA® GeForce RTX™ GPUs, backed up by abundant DDR5 memory and SSD storage options.

www.lenovo.com

It only shows 4050, not 4060 atleast US unless if you have a 16APH8 pcb now...

Ok it makes sense you have a 16APH8 pcb in the 15APH8 chassis

https://download.lenovo.com/consumer/mobiles/o2l30a7f6ebeqte0.exe

I don't think it's correctly listed on their website. I think the 4060 was really rare, I mostly see 4050 on ebay and Amazon.

I might have to do a fresh OS install. Everything was working fine with a two months old apu driver.

eidairaman1 · 2024-10-21T00:15:27+0100

A&P211 said:
I don't think it's correctly listed on their website. I think the 4060 was really rare, I mostly see 4050 on ebay and Amazon.

16APH8 has your particular cpu and 4060 so thats possible, anyways the driver for amd is the same across the 2, use their drivers on the lenovo page

System Name	Asus G16
Processor	i9 13980HX
Motherboard	Asus motherboard
Cooling	2 fans
Memory	32gb 4800mhz
Video Card(s)	4080 laptop
Storage	16tb, x2 8tb SSD
Display(s)	QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply	330w psu

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	ab┃ob
Processor	7800X3D┃5800X3D
Motherboard	B650E PG-ITX┃X570 Impact
Cooling	NH-U12A + T30┃AXP120-x67
Memory	64GB 6400CL32┃32GB 3600CL14
Video Card(s)	RTX 4070 Ti Eagle┃RTX A2000
Storage	8TB of SSDs┃1TB SN550
Case	Caselabs S3┃Lazer3D HT5

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	Asus G16
Processor	i9 13980HX
Motherboard	Asus motherboard
Cooling	2 fans
Memory	32gb 4800mhz
Video Card(s)	4080 laptop
Storage	16tb, x2 8tb SSD
Display(s)	QHD+ 16in 16:10 (2560x1600, WQXGA) 240hz
Power Supply	330w psu

Tried updating gpu APU drivers, getting white screen on laptop

A&P211

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