Yeah, you made a good point. I sounded like a jerk there. Though I was speaking a bit tongue-in-cheek. I don't actually think I scewed it up, though I can't actually be sure because I never ran it before installing the zalman. And I mean honestly, its not like their that hard to install. And I wasn't really all that descriptive of the problem. I should have also mentioned that sometimes the temps are fine (like 40), but will then shoot up to 55 for no apparent reason.
So, maybe it was screwed up before, maybe it wasn't. But that's why I buy at newegg, even if I could get it somewhere else for a little less. Security. Yes, its possible that I'm the one that screwed up and newegg has to eat it, but I also buy EVERYTHING from newegg. That's why they made it part of their business plan to give the customer the benefit of the doubt--they get loyal customers who will shop with them for years and recommend them to all of their friends.
Though I do see your point. It would be shameful for someone to regularly abuse their willingness to give RMAs.